Process Design Manager

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!Job Description:This job is responsible for managing the assessment, development, execution, and oversight of process improvement and transformation initiatives in support of Operational Excellence objectives to achieve short and long-term strategic goals. Key responsibilities include demonstrating correlation between process engineering best practices, breakthrough productivity, customer satisfaction, and measurable continuous process improvement results. Job expectations include partnering with business executives and deployment champions to make strategic project implementation and budgeting decisions.This role will lead a team of associates accountable for Digital Adoption of new technology in support of the Commercial Credit underwriting, monitoring and fulfillment processes/ teams.Highly visible role requiring regular interaction with Credit executives, Academy executives, user groups as well a Change, Platform and Technology executives.Leader will drive creation of strategic adoption plans in partnership with the businesses, user experience improvements, development of training content and user certification as well as adoption metrics.Responsibilities:• Implements highly complex solutions in support of performance plan objectives to resolve issues and risks, optimize efficiency, reduce variability, and improve controls, effectiveness, quality, and sustainability• Oversees partnerships with support organizations and Line of Business (LOB) partners to gather information needed to support the implementation of solutions that resolve critical business challenges and opportunities• Integrates process design best practices and applies business redesign concepts to ensure continuous process improvement tactics are in alignment with long-term strategic goals• Manages change by establishing appropriate governance routines to inspect the health of programs and project portfolios aligned to a unit or division within an LOB• Ensures Enterprise Change Management policies and standards are applied and adopted to change initiatives in partnership with LOB stakeholdersRequired Qualifications:• 5+ years of experience in Financial Services Industry• Experience in a Credit, Credit Operations, Transformation / Strategy, or Process Design role• Interest in learning new platforms and technologies• Ability to build strategic end-to-end plans for platforms• Ability to create and maintain partnerships with multiple stakeholders• Strong written and oral communications skills• Ability to communicate vertically and horizontally and to distill complex subject matter into concise summaries and recommendations• Candidate must be detail oriented and demonstrate a high regard for operational excellence• Candidate must be highly organized with excellent analytical and reporting skills with the ability to create and execute project plans• Proficient in Excel analytics and PowerPointDesired Qualifications:• 8+ years experience in Financial Services Industry• Proficient in Excel and Visio• Familiarity with Agile software development process• Problem solver; ability to think critically and offer creative solutions• Strong attention to detail and a willingness to learn technical specs• Self-starter who is comfortable operating independently in an ambiguous environment• Strong organizational skills with ability to effectively prioritize tasks in a dynamic environmentShift:1st shift (United States of America)Hours Per Week:

40

#J-18808-Ljbffr