Capital One
Communications Manager
Capital One, Richmond, Virginia, United States, 23214
West Creek 6 (12076), United States of America, Richmond, VirginiaCommunications Manager
At Capital One, we're driven by our mission to change banking for good to help our more than 100 million customers succeed. As one of the nation's leading digital banks, technology is central to our business strategy and to how we deliver differential value to our customers. We're using real-time data at scale, AI and machine learning, and the power of the cloud to solve challenging industry problems and build products, services, and experiences that can make a real difference in millions of peoples' lives.Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.About the Role:
Capital One is looking for a strategic, results-driven Technology Communications professional to join a talented group of communicators on our Corporate Communications team.In this role, you will work in close partnership with Technology leaders and partners to lead a Communications strategy and execution for a multi-year technology modernization program.This position requires exceptional written, verbal, and presentation skills; experience building and executing communications strategies and leading projects and teams to meet objectives; and the ability to build trusted relationships with stakeholders while operating in a fast-paced, matrixed environment and an ability to successfully build in white space.Responsibilities:
Design framework to ensure seamless communications across the organizationTrack key senior forums and provide organizational updates to Senior Leadership TeamManage internal communications in the form of town halls, blogs, vlogsHelp implement the communications strategy that brings the technology modernization program's narrative to lifeBe a creative storyteller to curate engaging experiences including executive gatherings, all-employee meetings, digital/video storytelling and special eventsPlay an integral role promoting associate engagement, stakeholder awareness and energize the modernization program cultureEvaluate performance for communications, based on real-time metrics and other leading key performance indicators; recommending refinements to communications strategies, messaging and new feedback mechanisms, as needed, based on ongoing assessmentsPartner with and influence internal partners as needed in the best interests of the business and its employees.Our ideal candidate will possess:
Strong business acumen and customer/product orientationProven track record of building collaborative work relationshipsStrong storytelling skills with sound editorial judgmentKeen ability to distill complex content into clear, concise and engaging communicationsOutstanding time management and organizational skillsProven ability to consistently execute multiple, and sometimes competing, activities and complex projects to high quality conclusion, on-time, and within budget.Creative problem solving skills, working with internal customers to understand intent and goals to deliver communications that meet their needs.Basic Qualifications
Bachelor's degree or military experienceAt least 5 years of communications experienceAt least 1 year of experience creating content on behalf of senior leadershipAt least 1 year of experience implementing business communication and organizational change management strategies, plans and deliverables.Preferred Qualifications
BA in communications, marketing, English or journalismExperience communicating about enterprise technology topicsAt least 2 years of experience in financial services, technology or other highly regulated industry
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At Capital One, we're driven by our mission to change banking for good to help our more than 100 million customers succeed. As one of the nation's leading digital banks, technology is central to our business strategy and to how we deliver differential value to our customers. We're using real-time data at scale, AI and machine learning, and the power of the cloud to solve challenging industry problems and build products, services, and experiences that can make a real difference in millions of peoples' lives.Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.About the Role:
Capital One is looking for a strategic, results-driven Technology Communications professional to join a talented group of communicators on our Corporate Communications team.In this role, you will work in close partnership with Technology leaders and partners to lead a Communications strategy and execution for a multi-year technology modernization program.This position requires exceptional written, verbal, and presentation skills; experience building and executing communications strategies and leading projects and teams to meet objectives; and the ability to build trusted relationships with stakeholders while operating in a fast-paced, matrixed environment and an ability to successfully build in white space.Responsibilities:
Design framework to ensure seamless communications across the organizationTrack key senior forums and provide organizational updates to Senior Leadership TeamManage internal communications in the form of town halls, blogs, vlogsHelp implement the communications strategy that brings the technology modernization program's narrative to lifeBe a creative storyteller to curate engaging experiences including executive gatherings, all-employee meetings, digital/video storytelling and special eventsPlay an integral role promoting associate engagement, stakeholder awareness and energize the modernization program cultureEvaluate performance for communications, based on real-time metrics and other leading key performance indicators; recommending refinements to communications strategies, messaging and new feedback mechanisms, as needed, based on ongoing assessmentsPartner with and influence internal partners as needed in the best interests of the business and its employees.Our ideal candidate will possess:
Strong business acumen and customer/product orientationProven track record of building collaborative work relationshipsStrong storytelling skills with sound editorial judgmentKeen ability to distill complex content into clear, concise and engaging communicationsOutstanding time management and organizational skillsProven ability to consistently execute multiple, and sometimes competing, activities and complex projects to high quality conclusion, on-time, and within budget.Creative problem solving skills, working with internal customers to understand intent and goals to deliver communications that meet their needs.Basic Qualifications
Bachelor's degree or military experienceAt least 5 years of communications experienceAt least 1 year of experience creating content on behalf of senior leadershipAt least 1 year of experience implementing business communication and organizational change management strategies, plans and deliverables.Preferred Qualifications
BA in communications, marketing, English or journalismExperience communicating about enterprise technology topicsAt least 2 years of experience in financial services, technology or other highly regulated industry
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