Pvbank
Communication Specialist III- Lead
Pvbank, Scottsbluff, Nebraska, United States, 69361
Platte Valley Co., Operations Center, 1111 E 20th Street, Scottsbluff, Nebraska, United States of America
Req #703
Thursday, August 1, 2024
Platte Valley Companies - Scottsbluff, NE
JOB SUMMARY:
Lead Specialist to the Communication Operations Manager within all areas: assist with customer service via chat feature and telephone. Provides coordination, support, and training to the other positions within the Communication department.
RESPONSIBILITIES:
ESSENTIAL FUNCTIONS:
Coordinates and acts as a resource to support other communication department associates.
Assists with new hire training, in-department training, and cross-departmental training.
Administration of applications: Banno, GoTo Phone system, & PayCenter portal.
Reporting Lead: Assist in phone/chat reporting.
Assist in special projects in the communication department.
Handle telephone customer inquiries regularly.
Respond to online banking inquiries daily.
Back up Communication Operations Manager as needed.
Other Duties as assigned.
REQUIREMENTS:
Minimum Qualifications:
High school diploma or equivalent.
PC experience.
Must be able to work independently and follow documented procedures.
Must be able to work within deadlines and increase pace with work flow.
Must be capable of working with and maintaining the confidentiality of sensitive information.
Must possess skills to work well with customers, supervisors and co-workers.
Demonstrated aptitude to handle sensitive operational transactions and customer relationships.
Professional appearance.
Effective oral and written communication skills.
General areas of competency: decision making, dependability, development, environmental safety, evaluation skills, interpersonal skills, prioritizing, problem solving, selling skills, team skills and time management.
Physical Requirements:
Medium Work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Reaching, fingering, grasping, repetitive motions, stooping, crouching, standing, walking, lifting, climbing, kneeling, talking, hearing, pulling, pushing, thinking, concentrating and interacting with others.
You should be capable of performing in a reasonable manner, with or without reasonable accommodation, the activities involved in this job. A description of the activities involved in this job is listed above.
Professional checks systems software, Windows, business computer, binding machine, cutting machine, printer, and calculator, copier, and phone system.
Note: The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
An Equal Opportunity Employer, Including Disability/Vets
#J-18808-Ljbffr
Req #703
Thursday, August 1, 2024
Platte Valley Companies - Scottsbluff, NE
JOB SUMMARY:
Lead Specialist to the Communication Operations Manager within all areas: assist with customer service via chat feature and telephone. Provides coordination, support, and training to the other positions within the Communication department.
RESPONSIBILITIES:
ESSENTIAL FUNCTIONS:
Coordinates and acts as a resource to support other communication department associates.
Assists with new hire training, in-department training, and cross-departmental training.
Administration of applications: Banno, GoTo Phone system, & PayCenter portal.
Reporting Lead: Assist in phone/chat reporting.
Assist in special projects in the communication department.
Handle telephone customer inquiries regularly.
Respond to online banking inquiries daily.
Back up Communication Operations Manager as needed.
Other Duties as assigned.
REQUIREMENTS:
Minimum Qualifications:
High school diploma or equivalent.
PC experience.
Must be able to work independently and follow documented procedures.
Must be able to work within deadlines and increase pace with work flow.
Must be capable of working with and maintaining the confidentiality of sensitive information.
Must possess skills to work well with customers, supervisors and co-workers.
Demonstrated aptitude to handle sensitive operational transactions and customer relationships.
Professional appearance.
Effective oral and written communication skills.
General areas of competency: decision making, dependability, development, environmental safety, evaluation skills, interpersonal skills, prioritizing, problem solving, selling skills, team skills and time management.
Physical Requirements:
Medium Work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Reaching, fingering, grasping, repetitive motions, stooping, crouching, standing, walking, lifting, climbing, kneeling, talking, hearing, pulling, pushing, thinking, concentrating and interacting with others.
You should be capable of performing in a reasonable manner, with or without reasonable accommodation, the activities involved in this job. A description of the activities involved in this job is listed above.
Professional checks systems software, Windows, business computer, binding machine, cutting machine, printer, and calculator, copier, and phone system.
Note: The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
An Equal Opportunity Employer, Including Disability/Vets
#J-18808-Ljbffr