Macy's
Retail Cosmetics Sales Beauty Advisor, Del Amo Fashion Center - Flex
Macy's, Torrance, California, United States, 90504
Bring Your Amazing Self to WorkAt Macy's, Inc. we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. So we respect and invest in each individual to create growth, pride, and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.Job OverviewAs a Cosmetic Sales colleague, also known as a Beauty Advisor, your focus is to support the Beauty needs of our customers to drive sales. Both a product educator and beauty enthusiast, you specialize in making our customers feel beautiful and confident. You are focused on building a client base and nurturing strong client relationships in order to meet sales goals. You embrace innovation by leveraging new selling ideas and are comfortable communicating with customers virtually and via phone. You will provide customer consultations, including applying make-up and products.What We Can Offer YouAn inclusive, challenging, and refreshingly fun work environmentCompetitive pay and benefits rooted in principles of equityPerformance incentives and annual merit reviewMerchandise discountsHealth and Wellness Benefits across medical, dental, vision, and additional insuranceRetirement Savings Plan with 401k match opportunityEmployee Assistance Program (mental health counseling and legal/financial advice)Resources for continuous learning, career growth, and leadership developmentPaid Time OffFully-Funded education benefits - may include 100% of tuition, books, and feesColleague Resource Groups (CRGs) and give-back/volunteer opportunitiesWhat You Will DoGreet customers in a friendly and helpful mannerUse product knowledge to give expert guidance to each customer based on their wants, features, and choicesBuild a relationship with customers by introducing them to beauty products and finding out their hidden needsShow and teach the use of all beauty products by applying them on the customerKeep proper display, organization, storage and restocking of inventoryUse our clientele program to connect with customers, achieve sales goals, inform about promotions and product launches, and enroll customers in our rewards programJoin in pre-selling and sales-boosting events to increase sales and reach personal sales targetsStay current with all training through Macy’s educational resources, including attending Vendor trainings and virtual trainings as requestedMerchandise new arrivals, process damages, testers and select merchandise to return to vendorsUse point of sale technology and applications to help in selling and fulfilling of customer ordersFollow hygiene standards and asset protection control and compliance proceduresSkills You Will NeedProduct knowledge:
Good understanding of the beauty products you are selling and be able to give expert guidance to customers based on their wants, features, and choices.Communication:
Comfortable communicating with customers virtually, via phone, and in person.Sales:
Ability to build relationships with customers, achieve sales goals, and participate in pre-selling and sales-boosting events.Technology:
Utilize point of sale technology and applications to help in selling and fulfilling customer orders.Continuous learning:
Self-driven to keep up with Macy’s beauty product knowledge and beauty trends and stay current with all training through Macy’s educational resources.Makeup application:
Show and teach the use of all beauty products by applying them on the customer.Subject Matter Expertise:
Proficiency in vendor line(s) and beauty trends serving as a knowledgeable resource in this area.Interpersonal Skills:
Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments.Collaboration:
Partnership with the total Beauty team to drive sales and deliver the customer experience.Who You ArePossess a passion and a business-minded attitude to succeed in a performance-based settingAble to resolve customer problems in a constructive and forward-looking wayStrong organizational skills and can manage multiple tasks at once in a fast-paced environmentAble to work a flexible schedule including evenings & weekendsEnthusiasm for the beauty industry and the skills to provide outstanding customer careFlexible and able to use sound judgment in ambiguous situationsFlexible availability, including days, evenings, weekends and holidays, with regular, dependable attendance and punctualityAt least 1 year of customer service or selling experience requiredPrevious cosmetic or fragrance sales experience a plusEssential Physical Requirements:Prolonged periods (at least two consecutive hours) of standing/walking around the store or departmentFrequent use of computers and handheld electronic equipmentReaching, including above eye level, crouching, kneeling, stooping and color vision.This position requires lifting, constant moving, standing, reaching with arms and hands, stooping, kneeling, crouching, and climbing ladder.Lifting and moving items weighing up to 25 lbs.About Macy’sNow is an exciting time for a Macy's career as we continue to focus on creating exciting and memorable experiences for every Macy's customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing, and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your Macy's colleagues and customers.Bring your creativity, energy, and ideas to the Macy's team – Apply Today!
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Good understanding of the beauty products you are selling and be able to give expert guidance to customers based on their wants, features, and choices.Communication:
Comfortable communicating with customers virtually, via phone, and in person.Sales:
Ability to build relationships with customers, achieve sales goals, and participate in pre-selling and sales-boosting events.Technology:
Utilize point of sale technology and applications to help in selling and fulfilling customer orders.Continuous learning:
Self-driven to keep up with Macy’s beauty product knowledge and beauty trends and stay current with all training through Macy’s educational resources.Makeup application:
Show and teach the use of all beauty products by applying them on the customer.Subject Matter Expertise:
Proficiency in vendor line(s) and beauty trends serving as a knowledgeable resource in this area.Interpersonal Skills:
Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments.Collaboration:
Partnership with the total Beauty team to drive sales and deliver the customer experience.Who You ArePossess a passion and a business-minded attitude to succeed in a performance-based settingAble to resolve customer problems in a constructive and forward-looking wayStrong organizational skills and can manage multiple tasks at once in a fast-paced environmentAble to work a flexible schedule including evenings & weekendsEnthusiasm for the beauty industry and the skills to provide outstanding customer careFlexible and able to use sound judgment in ambiguous situationsFlexible availability, including days, evenings, weekends and holidays, with regular, dependable attendance and punctualityAt least 1 year of customer service or selling experience requiredPrevious cosmetic or fragrance sales experience a plusEssential Physical Requirements:Prolonged periods (at least two consecutive hours) of standing/walking around the store or departmentFrequent use of computers and handheld electronic equipmentReaching, including above eye level, crouching, kneeling, stooping and color vision.This position requires lifting, constant moving, standing, reaching with arms and hands, stooping, kneeling, crouching, and climbing ladder.Lifting and moving items weighing up to 25 lbs.About Macy’sNow is an exciting time for a Macy's career as we continue to focus on creating exciting and memorable experiences for every Macy's customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing, and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your Macy's colleagues and customers.Bring your creativity, energy, and ideas to the Macy's team – Apply Today!
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