AD, NPS Analytics & Effectiveness

Job Description SummaryLocation: East Hanover, NJUp to 27 potential launches expected in the next 5 years at Novartis. The Patient & Specialty Services team is at the forefront of transforming how the industry helps patients get access to treatment. Do you want to be part of a team that puts patients first with a strong focus on reimagining patient-centric initiatives? We'd love to hear from you.One of the most important functions in today's pharmaceutical industry is patient services. As ease of accessing HCP prescribed medications has become more difficult, the ability of Pharma to build, design, implement, and run dynamic end-to-end patient support offerings has become absolutely critical to a patient's success.The Associate Director, NPS Analytics will lead a team of analysts directly supporting the NPS disease area teams. This individual will work closely with our NPS leaders and will be responsible for supporting the day-to-day operations with analytics solutions to enable oversight and management of NPS programs. To do this successfully, this individual will develop the analytics vision and roadmap and help build an insights-obsessed team that integrates actionable data to inform a cross-functional team and improve patient support. This individual and their team members will be members of NPS Core Program Teams (CPTs), and will partner closely with various cross-functional teams including Patient Support Center, Product, Innovation, Launch Excellence, finance, and market access.This position will be located in East Hanover, NJ and will not have the ability to be located remotely. This position will require travel as defined by the business. Please note that this role would not provide relocation and only local candidates will be considered.Job DescriptionMajor Accountabilities:Strong understanding of patient access and reimbursement operations, including patient onboarding, co-pay, adherence, and reimbursement services.Oversee the implementation of analytics for NPS disease-area CPTs that delivers reporting and analytics solutions for all stakeholders.Deliver operational metrics, KPIs, and power stats in partnership with the NPS Disease-Area teams, and oversee the development of operations dashboards that provide visibility into performance.Support decision-making via a disciplined, hypothesis-driven approach and shape the findings into leadership presentations highlighting key actions.Support operational effectiveness by creating root-cause analysis into programs and summarizing recommendations for NPS and Disease-Area leadership.Manage data vendor teams and analytics staff for timely delivery of reporting and analytics.Education:Bachelor degree required.Advanced degree (MS or MBA) preferred.Minimum 3-5 years doing analytics in pharma.Experience in leading and delivering advanced analytics, reporting, and data management functions, with specific emphasis on specialty pharmacy data sets and patient services preferred.Experience in Brand Marketing and/or other Business areas a plus (e.g., Managed Markets, Sales, Sales Ops).Strong expertise in communication and information/data management.Cross-functional experience preferred (e.g., managed markets, pricing, medical, analytics, sales, marketing).Learning agility: ability to pick up new trends and learn quickly.Demonstrated partnering and influencing skills, stakeholder management, project management, people management.Solid understanding of specialty pharma and hospital data sources as well as analytics and databases in the pharma industry.Why consider Novartis?Our purpose is to reimagine medicine to improve and extend people's lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us!You'll Receive:You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook.Commitment to Diversity & Inclusion:

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.Salary Range:

The pay range for this position at commencement of employment is expected to be between $144,000.00 and $216,000.00/year; however, while salary ranges are effective from 1/1/24 through 12/31/24, fluctuations in the job market may necessitate adjustments to pay ranges during this period.EEO Statement:

The Novartis Group of Companies are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status.Accessibility and reasonable accommodations:

The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities.

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