Bluegreen Vacations Corporation
In House Marketing Supervisor - The Fountains Resort, Orlando
Bluegreen Vacations Corporation, Orlando, Florida, us, 32885
In House Marketing Supervisor - The Fountains Resort, Orlando
Job Description
Posted Wednesday, August 14, 2024 at 4:00 AMWe are seeking an In-House Marketing Supervisor to head up this new acquisition!
The Supervisor, In-House Marketing is responsible for assisting in the day-to-day activities of the In-House Marketing Department. Must be able to drive production for all In-House Marketing Programs (owners, samplers, renters and exchangers, Owner BB Team, Pre-Arrival Team, etc.). Also responsible for ensuring compliance with established policies, procedures, and systems.SPECIFIC DUTIES, ACTIVITIES AND RESPONSIBILITIES:Recruit, train, and develop staff. Conduct performance appraisals, counseling, and coaching sessions.Manage representative performance standards and penetration.Maintain site penetration above approved levels without generating guest complaints.Maintain gifting cost below approved or budgeted levels.Hold weekly meetings with all associates to address procedures, policies, issues, and programs.Ensure weekly In-House reports are submitted to In-House Manager/ADOM by set deadline.Maintain 100% Owner/Guest satisfaction by ensuring guests' concerns are heard and needs are met.Manage In-House Marketing Team personnel, ensuring daily, weekly, and monthly reporting is accurate from both Concierge and TSW from a financial standpoint.JOB REQUIREMENTS:High school diploma or equivalent (GED).Strong written, verbal, and interpersonal communication skills.One year of timeshare, management, and customer service experience.Outgoing personality and excellent customer service skills.Must be able to multi-task and work in a fast-paced environment, handling multiple systems at once.Ability to be flexible with work schedule, including overtime, weekends, and holidays.
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Job Description
Posted Wednesday, August 14, 2024 at 4:00 AMWe are seeking an In-House Marketing Supervisor to head up this new acquisition!
The Supervisor, In-House Marketing is responsible for assisting in the day-to-day activities of the In-House Marketing Department. Must be able to drive production for all In-House Marketing Programs (owners, samplers, renters and exchangers, Owner BB Team, Pre-Arrival Team, etc.). Also responsible for ensuring compliance with established policies, procedures, and systems.SPECIFIC DUTIES, ACTIVITIES AND RESPONSIBILITIES:Recruit, train, and develop staff. Conduct performance appraisals, counseling, and coaching sessions.Manage representative performance standards and penetration.Maintain site penetration above approved levels without generating guest complaints.Maintain gifting cost below approved or budgeted levels.Hold weekly meetings with all associates to address procedures, policies, issues, and programs.Ensure weekly In-House reports are submitted to In-House Manager/ADOM by set deadline.Maintain 100% Owner/Guest satisfaction by ensuring guests' concerns are heard and needs are met.Manage In-House Marketing Team personnel, ensuring daily, weekly, and monthly reporting is accurate from both Concierge and TSW from a financial standpoint.JOB REQUIREMENTS:High school diploma or equivalent (GED).Strong written, verbal, and interpersonal communication skills.One year of timeshare, management, and customer service experience.Outgoing personality and excellent customer service skills.Must be able to multi-task and work in a fast-paced environment, handling multiple systems at once.Ability to be flexible with work schedule, including overtime, weekends, and holidays.
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