Kenai Peninsula Borough
Emergency Communications Technical Specialist
Kenai Peninsula Borough, Soldotna, Alaska, United States, 99669
Under the supervision of the 911 Emergency Communications Coordinator, the
Emergency Communications Technical Specialist
is responsible for advising and implementing all manners of technology related to Borough 911 Operations core services, while keeping in sync with the Borough's IT practices as a whole. Areas of focus currently include Computer Aided Dispatch and Enhanced 911 (E911). As primary point of contact for KPB's Emergency Communications infrastructure, the scope of support also involves radio systems integral to these operations. The Emergency Communications Technical Specialist provides direct support for these systems, and where appropriate, coordinates support provided by 3rd party vendors.Minimum Qualifications:Bachelor’s degree in Information Services or a related field and 4 years’ relative experience to include 2 years Systems or Network Administration experience; a Cisco Certified Network Associate (CCNA) or the equivalent knowledge and competency; and minimum 2 years of experience managing a VMware VSphere environment. Experience with Computer Aided Dispatch, E911, and telephony systems desirable. Familiarity with radio systems a plus. A combination of education, experience and training may be considered. Must have and maintain a valid, unrestricted Alaska driver’s license to perform all job functions. Ability to obtain and hold Alaska Public Safety Information Network (APSIN) security clearance is mandatory. Must be able to pass an extensive background check.Responsibilities:
Installs, configures, and maintains KPB servers, workstations, network components, and other related equipment, devices, and systems specific to Borough 911 Operations core services.Installs, configures, and maintains applications representing the core of Borough 911 services. These application areas include, but are not limited to, Computer Aided Dispatch, E911, Next Generation 911 (NG911); may coordinate with OEM Program Coordinator on common use items that include All-Hazards Siren System, Mobile Command Post and portable radios.Troubleshoots KPB emergency communication networks, systems, and applications to identify and correct malfunctions and other operational difficulties.Coordinates as necessary with the dispatch supervisors of the secondary Emergency Communication Centers (ECC) and their local IT staff at the cities of Kenai, Homer, and Seward while performing remote or on-site maintenance, upgrades, troubleshooting of KPB 911 services hardware, software, and network connectivity at those locations.Acts as a technical liaison between SPSCC, Office of Emergency Management (OEM) Program Coordinator, KPB IT department and Vendor Product Support.Acts as a liaison between SPSCC and Kenai Borough Emergency Operation Center (EOC) in the Incident Command Structure for technical needs.Establishes and performs maintenance programs following Borough and vendor standards.Ensures that all applicable systems are configured and maintained to meet CJIS Compliance Standards.Establishes and maintains SPSCC system standards and documentation.Establishes, monitors, and maintains compliance with a continuity of operations plan (COOP) and disaster recovery plan as it pertains to SPSCC & coordinate with OEM where such plans may integrate with OEM specific software and hardware.Establishes and maintains operational and failover testing of Public Switch Telephone Network (PSTN) infrastructure that feeds E911 systems, including but not limited to service provider connectivity, load balancing/failover and telephony gateways.Assists in development and revision of SPSCC roles in the Borough Emergency Operations Plan, All Hazard Mitigation Plan, and SPSCC strategic long-range and short-range plans as required.Assesses emergency communications technology needs, identify solutions and advise on technology purchases.Assists 911 management staff to set policies and procedures for implementation of Next Generation 911.Assists with development of annual budget requests, including establishing business case justifications and cost/benefit analyses for emergency communications technology spending.Assists with grant development related to information technology issues.Acts as primary point of contact for critical emergency communications systems, must field support calls during evenings and weekends as directed by SPSCC Manager or designee, and must co-ordinate backup support with KPB IT during scheduled leave/absences.Assists with initial Computer Aided Dispatch training for new dispatch trainees.Other Functions:
Other related duties as assigned.While performing the duties of this job, the employee is frequently required to use hands and fingers dexterously to operate office equipment, and to communicate orally; regularly required to sit and occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally transport up to 50 pounds. Specific vision abilities required include close vision and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Emergency Communications Technical Specialist
is responsible for advising and implementing all manners of technology related to Borough 911 Operations core services, while keeping in sync with the Borough's IT practices as a whole. Areas of focus currently include Computer Aided Dispatch and Enhanced 911 (E911). As primary point of contact for KPB's Emergency Communications infrastructure, the scope of support also involves radio systems integral to these operations. The Emergency Communications Technical Specialist provides direct support for these systems, and where appropriate, coordinates support provided by 3rd party vendors.Minimum Qualifications:Bachelor’s degree in Information Services or a related field and 4 years’ relative experience to include 2 years Systems or Network Administration experience; a Cisco Certified Network Associate (CCNA) or the equivalent knowledge and competency; and minimum 2 years of experience managing a VMware VSphere environment. Experience with Computer Aided Dispatch, E911, and telephony systems desirable. Familiarity with radio systems a plus. A combination of education, experience and training may be considered. Must have and maintain a valid, unrestricted Alaska driver’s license to perform all job functions. Ability to obtain and hold Alaska Public Safety Information Network (APSIN) security clearance is mandatory. Must be able to pass an extensive background check.Responsibilities:
Installs, configures, and maintains KPB servers, workstations, network components, and other related equipment, devices, and systems specific to Borough 911 Operations core services.Installs, configures, and maintains applications representing the core of Borough 911 services. These application areas include, but are not limited to, Computer Aided Dispatch, E911, Next Generation 911 (NG911); may coordinate with OEM Program Coordinator on common use items that include All-Hazards Siren System, Mobile Command Post and portable radios.Troubleshoots KPB emergency communication networks, systems, and applications to identify and correct malfunctions and other operational difficulties.Coordinates as necessary with the dispatch supervisors of the secondary Emergency Communication Centers (ECC) and their local IT staff at the cities of Kenai, Homer, and Seward while performing remote or on-site maintenance, upgrades, troubleshooting of KPB 911 services hardware, software, and network connectivity at those locations.Acts as a technical liaison between SPSCC, Office of Emergency Management (OEM) Program Coordinator, KPB IT department and Vendor Product Support.Acts as a liaison between SPSCC and Kenai Borough Emergency Operation Center (EOC) in the Incident Command Structure for technical needs.Establishes and performs maintenance programs following Borough and vendor standards.Ensures that all applicable systems are configured and maintained to meet CJIS Compliance Standards.Establishes and maintains SPSCC system standards and documentation.Establishes, monitors, and maintains compliance with a continuity of operations plan (COOP) and disaster recovery plan as it pertains to SPSCC & coordinate with OEM where such plans may integrate with OEM specific software and hardware.Establishes and maintains operational and failover testing of Public Switch Telephone Network (PSTN) infrastructure that feeds E911 systems, including but not limited to service provider connectivity, load balancing/failover and telephony gateways.Assists in development and revision of SPSCC roles in the Borough Emergency Operations Plan, All Hazard Mitigation Plan, and SPSCC strategic long-range and short-range plans as required.Assesses emergency communications technology needs, identify solutions and advise on technology purchases.Assists 911 management staff to set policies and procedures for implementation of Next Generation 911.Assists with development of annual budget requests, including establishing business case justifications and cost/benefit analyses for emergency communications technology spending.Assists with grant development related to information technology issues.Acts as primary point of contact for critical emergency communications systems, must field support calls during evenings and weekends as directed by SPSCC Manager or designee, and must co-ordinate backup support with KPB IT during scheduled leave/absences.Assists with initial Computer Aided Dispatch training for new dispatch trainees.Other Functions:
Other related duties as assigned.While performing the duties of this job, the employee is frequently required to use hands and fingers dexterously to operate office equipment, and to communicate orally; regularly required to sit and occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally transport up to 50 pounds. Specific vision abilities required include close vision and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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