Eclipse California
Entry Level Marketing Manager
Eclipse California, Los Angeles, California, United States,
Responsibilities
This position will initiate and/or implement sales support action items as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction are maintained.Full training is provided in learning a product line to inform, assist, and educate customers on how products work.Interact with customers daily to inform them of client products and services.Perform a needs assessment of the customer and recommend products and services or pass along consumer leads to the sales department depending on the level of expertise.Ensure and provide quality service to external customers.Answer all customer inquiries in a timely and professional manner.Process orders with high-level accuracy.Take initiative and resolve escalations or complaints.Maintain a positive representation of the company and associated brands at all times.Utilize training materials in a meaningful way that ensures class graduates have a smooth transition into successful, professional Customer Service / Customer Retention positions.Create a positive, fun, and motivating environment to enhance employee performance and customer satisfaction.Monitor individual progress to provide coaching opportunities and to understand employee developmental needs.Participate in morning meetings including role-play scenarios, product knowledge, and psychology of customer service behavior training.Qualifications
Must have great attention to detail.Must be a team player.Must have strong communication skills.Must be organized.Must be personable and comfortable interacting with customers daily.Desire to participate in professional development and take on new responsibilities.Self-motivated and comfortable working both independently and as part of a team.Customer service or customer relationship experience.Ability to perform at a high level in a fast-paced environment.Degree preferred.We are looking for a full-time Entry Level Marketing Manager who will provide customer service and customer support to the organization.Company information: Eclipse California is a consulting and customer acquisition leader. We drive growth by training our people to conduct outreach that sparks consumer interest. Our workplace atmosphere supports the development of business experts with high expectations for excellence.
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This position will initiate and/or implement sales support action items as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction are maintained.Full training is provided in learning a product line to inform, assist, and educate customers on how products work.Interact with customers daily to inform them of client products and services.Perform a needs assessment of the customer and recommend products and services or pass along consumer leads to the sales department depending on the level of expertise.Ensure and provide quality service to external customers.Answer all customer inquiries in a timely and professional manner.Process orders with high-level accuracy.Take initiative and resolve escalations or complaints.Maintain a positive representation of the company and associated brands at all times.Utilize training materials in a meaningful way that ensures class graduates have a smooth transition into successful, professional Customer Service / Customer Retention positions.Create a positive, fun, and motivating environment to enhance employee performance and customer satisfaction.Monitor individual progress to provide coaching opportunities and to understand employee developmental needs.Participate in morning meetings including role-play scenarios, product knowledge, and psychology of customer service behavior training.Qualifications
Must have great attention to detail.Must be a team player.Must have strong communication skills.Must be organized.Must be personable and comfortable interacting with customers daily.Desire to participate in professional development and take on new responsibilities.Self-motivated and comfortable working both independently and as part of a team.Customer service or customer relationship experience.Ability to perform at a high level in a fast-paced environment.Degree preferred.We are looking for a full-time Entry Level Marketing Manager who will provide customer service and customer support to the organization.Company information: Eclipse California is a consulting and customer acquisition leader. We drive growth by training our people to conduct outreach that sparks consumer interest. Our workplace atmosphere supports the development of business experts with high expectations for excellence.
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