Live Nation
Guest Ambassador - PNC Music Pavillion/Skyla Credit Union Amp
Live Nation, Charlotte, North Carolina, United States, 28245
Job Summary:WHO ARE WE?Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit
www.livenationentertainment.comTHE JOBUS Concerts is seeking a Guest Ambassador. The Guest Ambassador will positively interact with guests to provide information and assistance on all things related to the guest having an enjoyable experience.WHAT THIS ROLE WILL DO
Communicate venue information about policies and procedures to guests as they prepare to enter the venue.Look for ways to proactively assist the guest to ensure they have an enjoyable experience.Answer questions about common venue programs such as upgrades, purchasing fan merchandise, etc.Assist guests with needs such as finding their seats, seat relocation, escorting guests to artist meet & greets and finding lost items.Direct restroom and concessions lines, as needed, to shorten guest waiting times.Assist in resolving guest complaints.Show CARE by participating in the venue’s sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts.Partner with fellow band members at the end of show to close the venue- this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, etc.Report maintenance and cleaning issues to the respective department manager in a timely manner.May fill in temporarily with a department to support staffing levels during peak or break times.Greet guests as they enter and leave the venue. May also distribute advertising flyers.Check restrooms frequently to make sure guests' lines are moving and alerting the cleaning when necessary.WHAT THIS PERSON WILL BRING
High School Diploma or equivalentAt least 2 years in Guest Service and communicationsCreative thinker and problem solverExcellent verbal, written and interpersonal communication skillsAcute sense of judgment, tact and diplomacyA strong sense of teamwork and ability to execute programsPosition requires constant walking, climbing stairs, lifting and carrying 50 lbs+ and occasional sittingEQUAL EMPLOYMENT OPPORTUNITYWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
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www.livenationentertainment.comTHE JOBUS Concerts is seeking a Guest Ambassador. The Guest Ambassador will positively interact with guests to provide information and assistance on all things related to the guest having an enjoyable experience.WHAT THIS ROLE WILL DO
Communicate venue information about policies and procedures to guests as they prepare to enter the venue.Look for ways to proactively assist the guest to ensure they have an enjoyable experience.Answer questions about common venue programs such as upgrades, purchasing fan merchandise, etc.Assist guests with needs such as finding their seats, seat relocation, escorting guests to artist meet & greets and finding lost items.Direct restroom and concessions lines, as needed, to shorten guest waiting times.Assist in resolving guest complaints.Show CARE by participating in the venue’s sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts.Partner with fellow band members at the end of show to close the venue- this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, etc.Report maintenance and cleaning issues to the respective department manager in a timely manner.May fill in temporarily with a department to support staffing levels during peak or break times.Greet guests as they enter and leave the venue. May also distribute advertising flyers.Check restrooms frequently to make sure guests' lines are moving and alerting the cleaning when necessary.WHAT THIS PERSON WILL BRING
High School Diploma or equivalentAt least 2 years in Guest Service and communicationsCreative thinker and problem solverExcellent verbal, written and interpersonal communication skillsAcute sense of judgment, tact and diplomacyA strong sense of teamwork and ability to execute programsPosition requires constant walking, climbing stairs, lifting and carrying 50 lbs+ and occasional sittingEQUAL EMPLOYMENT OPPORTUNITYWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
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