Twilio
Product Designer (L2)
Twilio, Boulder, Colorado, United States, 80301
Qualifications
Has a proven user-centered design workflow that comprises:Has experience driving strategy and vision, shepherding throughout the product life cycle across multiple teams and partnersCan ideate and validate solutions based on user research, quantitative and qualitative data and analytics, with first-hand experience in conducting discovery and research methodologiesYears of industry experience and a related degree or equivalent experience in UX, Design, HCI, Human Factors, Information Science, Computer Science, or PsychologyExperience in Financial, Retail, Healthcare, or Public Sector verticalsExperience conducting UX researchExperience designing and evolving enterprise application software in a fast-paced environmentAbility to influence and build effective working relationships with all levels of the organizationExcellent written and verbal communication skillsResponsibilities
In this role, you will collaborate with multidisciplinary teams across the company to discover, define, and design experiences and tools that enable our industry-specific customers to manage the end to end customer journey from onboarding, build, launch, operate and scaleBe the voice of our industry-specific customers in every conversation and decision across all of Twilio's products and services to advance the user experienceCollaborate with other Product Designers in elevating our standardsParticipate in Design Critiques to ensure consistency across Twilio productsAdvocate for more efficient processes and higher standards across the UX organizationNavigate ambiguity through a scientific mindset - stating hypotheses, testing, learning and adaptingGet your hands dirty and have a get-it-done mentalityRemain open, transparent, and inclusive while sharing work at various stages of the process, proactively inviting diverse (and potentially contrary) inputs in your design process, and remaining humble while asking for and providing useful and constructive feedback to peers of all levelsHas experience in designing complex B2B systems that scale, operating models and consistent design tooling across matrixed teams designers, engineers, and product managersCan collaborate with product managers to explore problems and identify high-impact opportunities for the businessCan make informed decisions amid ambiguous situations while considering the goals, constraints, and risksReadily applies design thinking methodologies to drive alignment across different teams and partnersBenefits
What We Offer: There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much moreSalary Range: $80K -- $100KDesign & UX Estimated Salary: $20 to $28 per hour based on qualificationsAbout the Job
This position is needed to reimagine the Twilio user journey for customers in specific verticals such as finance, retail, healthcare, and public sector. In this role, you will collaborate with multidisciplinary teams across the company to discover, define, and design experiences and tools that enable our industry-specific customers to manage the end to end customer journey from onboarding, build, launch, operate and scale.
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Has a proven user-centered design workflow that comprises:Has experience driving strategy and vision, shepherding throughout the product life cycle across multiple teams and partnersCan ideate and validate solutions based on user research, quantitative and qualitative data and analytics, with first-hand experience in conducting discovery and research methodologiesYears of industry experience and a related degree or equivalent experience in UX, Design, HCI, Human Factors, Information Science, Computer Science, or PsychologyExperience in Financial, Retail, Healthcare, or Public Sector verticalsExperience conducting UX researchExperience designing and evolving enterprise application software in a fast-paced environmentAbility to influence and build effective working relationships with all levels of the organizationExcellent written and verbal communication skillsResponsibilities
In this role, you will collaborate with multidisciplinary teams across the company to discover, define, and design experiences and tools that enable our industry-specific customers to manage the end to end customer journey from onboarding, build, launch, operate and scaleBe the voice of our industry-specific customers in every conversation and decision across all of Twilio's products and services to advance the user experienceCollaborate with other Product Designers in elevating our standardsParticipate in Design Critiques to ensure consistency across Twilio productsAdvocate for more efficient processes and higher standards across the UX organizationNavigate ambiguity through a scientific mindset - stating hypotheses, testing, learning and adaptingGet your hands dirty and have a get-it-done mentalityRemain open, transparent, and inclusive while sharing work at various stages of the process, proactively inviting diverse (and potentially contrary) inputs in your design process, and remaining humble while asking for and providing useful and constructive feedback to peers of all levelsHas experience in designing complex B2B systems that scale, operating models and consistent design tooling across matrixed teams designers, engineers, and product managersCan collaborate with product managers to explore problems and identify high-impact opportunities for the businessCan make informed decisions amid ambiguous situations while considering the goals, constraints, and risksReadily applies design thinking methodologies to drive alignment across different teams and partnersBenefits
What We Offer: There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much moreSalary Range: $80K -- $100KDesign & UX Estimated Salary: $20 to $28 per hour based on qualificationsAbout the Job
This position is needed to reimagine the Twilio user journey for customers in specific verticals such as finance, retail, healthcare, and public sector. In this role, you will collaborate with multidisciplinary teams across the company to discover, define, and design experiences and tools that enable our industry-specific customers to manage the end to end customer journey from onboarding, build, launch, operate and scale.
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