User Experience (UX) Research & Design Specialist (hybrid)

Job SummaryThe User Experience Research and Design Specialist is responsible for understanding how existing NiSource people, process, and technologies work together to design improved experiences that increase safety and efficiency, as well as employee & customer satisfaction.We are looking to hire someone to work either in our Columbus, Ohio or Merrillville, Indiana office with a hybrid schedule (2 days/week in office).Essential FunctionsPrioritizes improvements and introduces changes based on value, business impact, effort, and risks through user experience testing and business case research.Works closely with customers, business partners, field and customer operations teams, and other end-users to understand current state experience needs, user behavior attitudes, and work environments.Conducts user studies, job shadows, focus groups, and interviews to understand user insights. Analyzes research data to define opportunities and recommendations. Develops Personas to define user’s needs.Maps user experiences across key journeys, documenting personas, touchpoints, pain points, sentiment, processes, stakeholders, and key performance indicators.Designs user experiences that increase safety, efficiency, and employee & customer satisfaction.Develops storyboards, wireframes, and journey maps that inform future state development builds.Conducts capability demonstrations at key stages within the Agile and Iterative development cycle.Partners with IT, Change Management, agile development teams, and other stakeholders across the organization to translate user insights into experience improvements with detailed requirements; works with project and product management teams to manage experience improvement through design, build, implementation, and sustainment.Adheres to UI/UX best practices and UI design standards.Develops and documents design standards to ensure consistency across the organization.Researches, identifies, and shares industry-leading UX trends and practices from both inside and outside of the utility industry.Position has up to 25% travel.Required Qualifications For PositionBachelor's Degree in Multimedia Design, Web Design, Multimedia, Marketing, Communication, or related fields.Two or more years of user research and facilitation experience with users.Two or more years of interface design, usability testing interface designs with users, and ability to recommend design recommendations.1-3 years of experience with user interface design standards, UCD methodologies, and Design Thinking methodologies.Ability to interview users to define experience gaps and needs.Ability to analyze data from surveys and focus groups and report key findings to key business stakeholders.Conceptualization and visual communication ability.Design skills and attention to detail and ability to create wireframes, mockups, and working prototypes.Problem-solving skills and ability to be self-directed coupled with an aptitude for team collaboration and open communication.Written and verbal communication skills.Working knowledge of Adobe Illustrator, Figma, User Testing, Adobe XD, Optimal Workshop, Miro, and associated research design and UI prototyping tools.Preferred Additional Qualifications For PositionDesign Thinking or User Centered Design Upon Hire.Inclusion & DiversityValue inclusion within your day-to-day responsibilities by respecting others' perspectives/convictions, engaging others' opinions, and creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners. Respect and take into consideration diversity within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represent all walks of life and all backgrounds. Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.Equal Employment OpportunityNiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, genetic information, or any protected group status as defined by law. Each employee is expected to abide by this principle.Safety StatementPromote a safe work environment by actively participating in all aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits.Salary Range:

$77,400.00 - $116,200.00Posting Start Date:

2024-01-25Posting End Date (if applicable):

2024-02-08Please note that the job posting will close on the day before the posting end date.

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