Graphic Design & Print Manager

About Xerox Holdings CorporationFor more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.Overview:Responsible for the operational, on-site delivery of outsourcing/facilities management to end-user customers. Activities involve maintaining contracted service levels resulting in customer satisfaction, maintaining customer relationships, and contract commitments delivered within cost targets.To interact with customers on a daily basis providing project quotes, scoping projects, and managing suppliers.Major Responsibilities:Act as primary source of advice for all document production and/or communication needs of the client.Understand the clients’ business goals and communication challenges in order to identify and deliver innovative, value-added solutions.Build and maintain a partnership with the client at all levels that ensures the role becomes primary and central source for trusted advice for all document production and communication needs of the client business units.Implement the document management strategies and solutions, developed in partnership with the client, which ensure the delivery of a cost-effective product or communication technique, that is appropriate for the client's business requirements.Advise clients on the best production methods to ensure document effectiveness, efficiency and quality.Meet or exceed agreed SLA measures for the client and Xerox.Support functions to re-engineer client processes to yield improvements, using appropriate Lean Six Sigma techniques.Build and maintain external supplier relationships as appropriate.Able to negotiate on cost and delivery timescales within the context of the project.Able to articulate a client’s business goals and objectives, the impact of their business environment and business issues.Knowledge and Skills:Detailed understanding of print production methods / processes / project management.Detailed understanding of relevant industry and its production methods / processes (see Additional Requirements section for specific Document Advisor roles).Experience with commercial (litho and web) / transaction print / digital print / Print-on-Demand / graphic communications / forms design / direct mail - as applicable by responsibility.Experience of working in a corporate client account management role, developing and building relationships, resolving issues, working strategically to meet business goals.Experience in working autonomously.Familiar with Premedia / Prepress techniques.Relevant industry / sector application knowledge (for example direct mail in Financial Services sector).Additional Benefits:Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching.Paid time off, plus holidays and personal days.Substantial growth opportunities for future career development within a supportive and collaborative company culture.

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