Covenant Surgical Partners, Inc.
Patient Communications Representative
Covenant Surgical Partners, Inc., Commerce, California, United States,
Job Category : Patient Service RepresentativeRequisition Number : PATIE006201Posted:
January 15, 2024Full-TimeLocations
Commerce, CA 90040, USADescription
De La Pena Eye Clinic , a member of Covenant Physician Partners, is hiring a Fulltime
Bilingual (English / Spanish) Patient Communication Rep
in Montebello, CA.Please note the pay range for this position is
$18-20/hr .About the Opportunity
Seeking a dynamic individual with excellent communication skills to join our team. The role involves working in a large, multi-physician organization, answering numerous phone calls daily in a professional and courteous manner. Responsibilities include collecting and updating patient demographic and insurance information, assisting in triaging patients, and ensuring proper physician scheduling.Advises patients at the time of scheduling about office processes, including collection of past outstanding balances, co-pays, and deductibles due upon check-in.Thorough understanding of insurance websites, ICD-10, working with referral coordinators, and various insurance lines of services (HMO, PPO, Commercial, Medicare HMO, Medicaid HMO).Meets call quota, runs reports, manages no-shows, takes messages, and covers lunches.Obtains patient pharmacy information.Understands and abides by all HIPAA policies and procedures.About the Candidate
High school education or equivalent is required; a college education is preferred.Healthcare experience is preferred.Prior experience with insurance verification/authorizations is preferred.Experience with EHR/EMR is strongly preferred.Skills
Fluency in both English and Spanish (written and verbal) is required.Organized, detail-oriented, and able to manage competing priorities.Excellent typing and computer usage skills, including proficiency in Microsoft Word and Excel.Ability to relate to people of diverse backgrounds and provide excellent customer service.Knowledge of medical insurance terminology, medical benefits, and billing processes.Experience with online benefit verification and working with insurance companies.Maintain accurate patient insurance records.Good judgment and excellent multitasking skills.Resourcefulness in problem-solving.Ability to work independently, prioritize, and perform several tasks simultaneously without losing concentration.Effective communication skills, both in writing and speaking.Competent in using basic office equipment, including computer, printer, telephone, and fax.Excellent clerical and organizational skills.Ability to learn new programs and systems is required.What We Offer
Generous paid time off in addition to national holidays, two floating holidays, and a birthday holiday.Medical, Dental, and Vision insurance after 30 days of employment.Voluntary employee and dependent life plans.Short and Long-term disability.Health Savings Account and Flexible Spending Account eligibility.Critical Illness, Accident, and Hospital Indemnity insurance.$250 of professional development funds provided every year.Tuition Reimbursement up to $5,250 annually.Free counseling sessions through our Employee Assistance Program.Invest in your future with a company match on your 401k.Associate discounts at major retailers.Travel discounts with Hertz and Liberty Mutual.Verizon Wireless discounts.Free legal assistance through RocketLawyer.Pet Insurance.Access to our free mental wellness program – Sibly.Covenant Physician Partners is proud to be an Equal Opportunity Employer, and does not discriminate on the basis of race, color, gender, disability, veteran status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
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January 15, 2024Full-TimeLocations
Commerce, CA 90040, USADescription
De La Pena Eye Clinic , a member of Covenant Physician Partners, is hiring a Fulltime
Bilingual (English / Spanish) Patient Communication Rep
in Montebello, CA.Please note the pay range for this position is
$18-20/hr .About the Opportunity
Seeking a dynamic individual with excellent communication skills to join our team. The role involves working in a large, multi-physician organization, answering numerous phone calls daily in a professional and courteous manner. Responsibilities include collecting and updating patient demographic and insurance information, assisting in triaging patients, and ensuring proper physician scheduling.Advises patients at the time of scheduling about office processes, including collection of past outstanding balances, co-pays, and deductibles due upon check-in.Thorough understanding of insurance websites, ICD-10, working with referral coordinators, and various insurance lines of services (HMO, PPO, Commercial, Medicare HMO, Medicaid HMO).Meets call quota, runs reports, manages no-shows, takes messages, and covers lunches.Obtains patient pharmacy information.Understands and abides by all HIPAA policies and procedures.About the Candidate
High school education or equivalent is required; a college education is preferred.Healthcare experience is preferred.Prior experience with insurance verification/authorizations is preferred.Experience with EHR/EMR is strongly preferred.Skills
Fluency in both English and Spanish (written and verbal) is required.Organized, detail-oriented, and able to manage competing priorities.Excellent typing and computer usage skills, including proficiency in Microsoft Word and Excel.Ability to relate to people of diverse backgrounds and provide excellent customer service.Knowledge of medical insurance terminology, medical benefits, and billing processes.Experience with online benefit verification and working with insurance companies.Maintain accurate patient insurance records.Good judgment and excellent multitasking skills.Resourcefulness in problem-solving.Ability to work independently, prioritize, and perform several tasks simultaneously without losing concentration.Effective communication skills, both in writing and speaking.Competent in using basic office equipment, including computer, printer, telephone, and fax.Excellent clerical and organizational skills.Ability to learn new programs and systems is required.What We Offer
Generous paid time off in addition to national holidays, two floating holidays, and a birthday holiday.Medical, Dental, and Vision insurance after 30 days of employment.Voluntary employee and dependent life plans.Short and Long-term disability.Health Savings Account and Flexible Spending Account eligibility.Critical Illness, Accident, and Hospital Indemnity insurance.$250 of professional development funds provided every year.Tuition Reimbursement up to $5,250 annually.Free counseling sessions through our Employee Assistance Program.Invest in your future with a company match on your 401k.Associate discounts at major retailers.Travel discounts with Hertz and Liberty Mutual.Verizon Wireless discounts.Free legal assistance through RocketLawyer.Pet Insurance.Access to our free mental wellness program – Sibly.Covenant Physician Partners is proud to be an Equal Opportunity Employer, and does not discriminate on the basis of race, color, gender, disability, veteran status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
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