Sprinklr
Lead Field Content Manager
Sprinklr, Hartford, Connecticut, United States,
Sprinklr Lead Field Content Manager Remote, Connecticut Apply NowSprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Job Description
The Content Manager, Field Enablement, will play a critical role in overseeing our Content Management System (CMS) and onboarding processes for our field teams. This individual will be responsible for creating and maintaining high-quality assets, including Job Aids, FAQs, and self-serve training materials, to enhance the skills and knowledge of our salesforce. The ideal candidate will have a strong background in Instructional Design, Curriculum Development, Taxonomy, and Project Management, Enablement tools, and will excel in a collaborative, cross-functional environment.
Key Responsibilities:
Content Management:
Oversee the Content Management System (CMS) to ensure all materials are up-to-date, accessible, organized, and aligned with organizational goals.
Develop and implement strategies for effective content categorization, tagging, and retrieval.
Work with SMEs across the organization to ensure our role-specific Knowledge Base(s) are up-to-date, organized, and relevant.
Be a brand ambassador and ensure assets and communications shared by the Field Enablement team align with the latest Sprinklr brand & messaging standards.
Work closely with our Learning & Performance team to oversee our Learning Management System and the onboarding process for new field team members, ensuring they have the necessary resources and support to ramp up quickly.
Create engaging onboarding materials and training plans tailored to various sales roles.
Asset Creation:
Design and develop skills-focused content for global audiences.
Develop and maintain a library of high-quality Job Aids, FAQs, and self-serve training modules to support continuous learning and development.
Utilize best practices in Instructional Design & Adult Learning Theory to create interactive and impactful learning experiences.
Cross-Functional Collaboration:
Work closely with key stakeholders, including Sales, Presales, Customer Success and Product Marketing to identify content needs and ensure alignment with business objectives.
Facilitate regular feedback loops to continuously improve content effectiveness and relevance.
Project Management:
Lead content-related projects from inception to completion, ensuring timely delivery and adherence to quality standards.
Coordinate with internal and external resources to manage multiple projects simultaneously.
Enablement tools:
Set up, configure and manage Sprinklr Content management tool (SharePoint).
Contribute to the assessment, selection and ownership of Sales Enablement Tools.
Oversight of Field Enablement content in LMS (Lyearn).
Qualifications:
Bachelor's degree in Education, Instructional Design, Communication, Business, or a related field.
5+ years of experience in content management, instructional design, or sales enablement.
Proven track record of creating effective training materials and managing content systems.
Strong project management skills with the ability to handle multiple priorities in a fast-paced environment.
Excellent written and verbal communication skills.
Proficiency with Content Management Systems and e-learning authoring tools.
Ability to work cross-collaboratively and build strong relationships with stakeholders at all levels.
Creative thinker with a passion for continuous improvement and innovation in training and development.
Experience with Microsoft SharePoint.
Experience in Highspot, Seismic, Allego, HubSpot, Mindtickle or similar is a plus.
Why You'll Love Sprinklr:
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.
#J-18808-Ljbffr
Job Description
The Content Manager, Field Enablement, will play a critical role in overseeing our Content Management System (CMS) and onboarding processes for our field teams. This individual will be responsible for creating and maintaining high-quality assets, including Job Aids, FAQs, and self-serve training materials, to enhance the skills and knowledge of our salesforce. The ideal candidate will have a strong background in Instructional Design, Curriculum Development, Taxonomy, and Project Management, Enablement tools, and will excel in a collaborative, cross-functional environment.
Key Responsibilities:
Content Management:
Oversee the Content Management System (CMS) to ensure all materials are up-to-date, accessible, organized, and aligned with organizational goals.
Develop and implement strategies for effective content categorization, tagging, and retrieval.
Work with SMEs across the organization to ensure our role-specific Knowledge Base(s) are up-to-date, organized, and relevant.
Be a brand ambassador and ensure assets and communications shared by the Field Enablement team align with the latest Sprinklr brand & messaging standards.
Work closely with our Learning & Performance team to oversee our Learning Management System and the onboarding process for new field team members, ensuring they have the necessary resources and support to ramp up quickly.
Create engaging onboarding materials and training plans tailored to various sales roles.
Asset Creation:
Design and develop skills-focused content for global audiences.
Develop and maintain a library of high-quality Job Aids, FAQs, and self-serve training modules to support continuous learning and development.
Utilize best practices in Instructional Design & Adult Learning Theory to create interactive and impactful learning experiences.
Cross-Functional Collaboration:
Work closely with key stakeholders, including Sales, Presales, Customer Success and Product Marketing to identify content needs and ensure alignment with business objectives.
Facilitate regular feedback loops to continuously improve content effectiveness and relevance.
Project Management:
Lead content-related projects from inception to completion, ensuring timely delivery and adherence to quality standards.
Coordinate with internal and external resources to manage multiple projects simultaneously.
Enablement tools:
Set up, configure and manage Sprinklr Content management tool (SharePoint).
Contribute to the assessment, selection and ownership of Sales Enablement Tools.
Oversight of Field Enablement content in LMS (Lyearn).
Qualifications:
Bachelor's degree in Education, Instructional Design, Communication, Business, or a related field.
5+ years of experience in content management, instructional design, or sales enablement.
Proven track record of creating effective training materials and managing content systems.
Strong project management skills with the ability to handle multiple priorities in a fast-paced environment.
Excellent written and verbal communication skills.
Proficiency with Content Management Systems and e-learning authoring tools.
Ability to work cross-collaboratively and build strong relationships with stakeholders at all levels.
Creative thinker with a passion for continuous improvement and innovation in training and development.
Experience with Microsoft SharePoint.
Experience in Highspot, Seismic, Allego, HubSpot, Mindtickle or similar is a plus.
Why You'll Love Sprinklr:
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.
#J-18808-Ljbffr