Zendesk, Inc.
Senior Creative Producer, Brand Marketing
Zendesk, Inc., New York, New York, United States,
Job Description
Zendesk is looking for a seasoned and agile Senior Creative Producer to steer the production of brand identity marketing projects spanning program creative direction to web creative production. The ideal applicant is an experienced producer with strong communication, project management prowess, and creative expertise, adept at collaborating to deliver iconic, result-driving brand initiatives.Key ResponsibilitiesBrand Marketing Expert: Act as the definitive resource for brand identity marketing and web workflows, partnering intimately with the Creative team and key program stakeholders.Creative Process Architect: Design and sustain a productive creative process, ensuring projects are delivered creatively, on time, and within budget.Accountability: Establish and maintain clear RACI models to delineate responsibilities and ensure adherence, fostering accountability and streamlining collaboration.Facilitator: Initiate and facilitate engaging creative brief process and brainstorming workshops in partnership with Creative Leadership.User Insight Advocate: Support user research process to inform and steer the creative decision-making process, ensuring that production aligns with user needs and market trends for impactful outcomes.Resource Management: Skillfully resource and support designers, copywriters, videographers, and developers, fostering a collaborative and achievement-driven environment.Relationship Builder: Cultivate robust relationships with creative teams, marketing agencies, and key internal partners to achieve exceptional project deliverables.Culture Energizer: Infuse positivity, champion our values, and maintain team morale.Stakeholder Liaison: Engage proactively with stakeholders to anticipate needs and address challenges proactively.Project Communication: Ensure project goals, deliverables, and budgets are clearly defined and communicated.Budget Management: Manage project budgets and purchase orders with precision, while complying with all protocols.Alignment with OKRs: Align tasks and projects with OKRs, strategies, and company values to drive impactful results.Qualifications5+ years of creative production experience within a marketing team and an expert level knowledge of the creative process across brand, digital, video and campaigns.Comfortable working in an agile and evolving MarTech stack.Adept communicator and effective problem-solver among cross-functional cohorts, including external agencies.Advanced project management skills with a preference for those experienced in agile methodologies.Proficiency in fiscal oversight and resource management.Impeccable attention to detail.Able to integrate analytics into creative decision-making paired with empathy.Proficient in Figma, DAM, and Asana (or comparable project workflow tools) and Adobe Suite.Where We WorkZendesk is not your average tech company. We have all the stuff you’d expect - competitive pay, benefits, appealing offices, snacks, and more. We also have a culture deeply dedicated to enabling conversations and providing appreciative support. We help our staff keep work-life balance, from flexible hours to remote work, to the most dynamic parental leave plans on the market. Our Social Impact team is actively engaged in our community and enables us to invest thousands of hours with local community groups each year. We invest in diversity and inclusion so that our team reflects the diversity of the world around us. We have a whole crew dedicated to ensuring our workplace experience is top notch and welcoming for all.Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.The intelligent heart of customer experienceZendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster
global diversity, equity, & inclusion
in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an
AA/EEO/Veterans/Disabled
employer. If you are based in the United States and would like more information about your EEO rights under the law, please
click here .Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to
peopleandplaces@zendesk.com
with your specific accommodation request.
#J-18808-Ljbffr
Zendesk is looking for a seasoned and agile Senior Creative Producer to steer the production of brand identity marketing projects spanning program creative direction to web creative production. The ideal applicant is an experienced producer with strong communication, project management prowess, and creative expertise, adept at collaborating to deliver iconic, result-driving brand initiatives.Key ResponsibilitiesBrand Marketing Expert: Act as the definitive resource for brand identity marketing and web workflows, partnering intimately with the Creative team and key program stakeholders.Creative Process Architect: Design and sustain a productive creative process, ensuring projects are delivered creatively, on time, and within budget.Accountability: Establish and maintain clear RACI models to delineate responsibilities and ensure adherence, fostering accountability and streamlining collaboration.Facilitator: Initiate and facilitate engaging creative brief process and brainstorming workshops in partnership with Creative Leadership.User Insight Advocate: Support user research process to inform and steer the creative decision-making process, ensuring that production aligns with user needs and market trends for impactful outcomes.Resource Management: Skillfully resource and support designers, copywriters, videographers, and developers, fostering a collaborative and achievement-driven environment.Relationship Builder: Cultivate robust relationships with creative teams, marketing agencies, and key internal partners to achieve exceptional project deliverables.Culture Energizer: Infuse positivity, champion our values, and maintain team morale.Stakeholder Liaison: Engage proactively with stakeholders to anticipate needs and address challenges proactively.Project Communication: Ensure project goals, deliverables, and budgets are clearly defined and communicated.Budget Management: Manage project budgets and purchase orders with precision, while complying with all protocols.Alignment with OKRs: Align tasks and projects with OKRs, strategies, and company values to drive impactful results.Qualifications5+ years of creative production experience within a marketing team and an expert level knowledge of the creative process across brand, digital, video and campaigns.Comfortable working in an agile and evolving MarTech stack.Adept communicator and effective problem-solver among cross-functional cohorts, including external agencies.Advanced project management skills with a preference for those experienced in agile methodologies.Proficiency in fiscal oversight and resource management.Impeccable attention to detail.Able to integrate analytics into creative decision-making paired with empathy.Proficient in Figma, DAM, and Asana (or comparable project workflow tools) and Adobe Suite.Where We WorkZendesk is not your average tech company. We have all the stuff you’d expect - competitive pay, benefits, appealing offices, snacks, and more. We also have a culture deeply dedicated to enabling conversations and providing appreciative support. We help our staff keep work-life balance, from flexible hours to remote work, to the most dynamic parental leave plans on the market. Our Social Impact team is actively engaged in our community and enables us to invest thousands of hours with local community groups each year. We invest in diversity and inclusion so that our team reflects the diversity of the world around us. We have a whole crew dedicated to ensuring our workplace experience is top notch and welcoming for all.Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.The intelligent heart of customer experienceZendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster
global diversity, equity, & inclusion
in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an
AA/EEO/Veterans/Disabled
employer. If you are based in the United States and would like more information about your EEO rights under the law, please
click here .Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to
peopleandplaces@zendesk.com
with your specific accommodation request.
#J-18808-Ljbffr