Servicenow
Sr. Director, Creator Workflows (AMS Leader)
Servicenow, San Diego, California, United States, 92189
Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.Job Description
CompanyWork matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do. People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.The TeamThe Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Outcomes team, you will work with our customers to drive consumption, adoption, customer satisfaction and ultimately help our customers realize maximum business value from their investment in the ServiceNow platform, and our portfolio of solutions.The RoleAs the Senior Director,
Creator Workflows
(CrWF) & Platform (AMS Leader) you will play a pivotal role in driving services sales and managing delivery execution across AMS. You will be responsible for overseeing successful solution delivery across all AMS CrWF customers, fostering deep and meaningful customers relationships, and maximizing business opportunities within the region.What you get to do in this role:Develop and execute against the AMS business plan, including strategy for growth and market penetration, competitiveness, and differentiation via Creator Workflow solutions.Lead the development and execution of sales strategies, including portfolio management, to achieve regional revenue targets.Collaborate with cross-functional teams to ensure successful implementation and expansion of ServiceNow solutions.Provide active and visible leadership and guidance to a team of ServiceNow professionals.Cultivate and maintain strong relationships with existing and potential clients.Stay abreast of industry and regional trends along with development of new business opportunities.Drive customer satisfaction by delivering high-quality solutions and exceptional service and execute with customer centricity as a core value.Monitor and analyze delivery execution performance metrics to identify areas for improvement.Develop and implement initiatives to enhance operational efficiency and effectiveness.Build and nurture relationships with internal stakeholders through partnership for joint goals.Engage and build meaningful relationships with senior leadership or even CXO roles to support discussions related to their adoption roadmap.Promote continuous improvement practices for delivery/engagement.Enable and mentor members of the ServiceNow delivery team and partner ecosystem.Collaborate to identify, develop, and maintain partners that align with our Partner Strategies.Up to 50% travel annually, driven by customer needs and internal meetings.Qualifications
15+ years of leadership experience in a professional services organization with prior background in one (or more) of the following roles (required):
PMO Leader, Program/Project ManagementProduct ManagementServices or Solution SalesConsultingProcess Engineering
15+ years of consulting experience across complex, global organizations.Prior experience and knowledge of the competitive landscape around LCAP Platforms and PaaS solutions
Salesforce, Pega, Unqork, OutsystemsBoomi, SnapLogic, MuleSoftGenAI, LLM’s, Machine Learning
Experience in leading and mentoring a team of fifty or more employees.Experience designing and developing service capabilities and developing & building on service portfolios.Experience supporting a rapidly iterating, expanding, and diverse portfolio of solutionsProven ability to influence and consult successfully across enterprise software solutions, and/or Digital Transformations.Experience working with service channel organizations and their partners.Strong experience and capability to speak to customer leaders (including CXO roles) to extract outcome expectations through the lens of the relevant industry vertical, and to influence their thinking and directions.ServiceNow Platform technical experience or certifications will be given extra consideration.A passion for technology in both consumer and commercial domains.Highly motivated, driven, and passionate about the intersection of technology and business challenges.Dedication and commitment to customer success.A determination to make things better each day.Strong people development, including coaching and mentoring for management, business and technical roles.Ability to learn, understand and maintain knowledge of complex technical solutions and present these concepts comprehensively and concisely.Ability to interface and develop relationships with other ServiceNow departments, particularly Product Management, Product Development, Product Marketing, Training, Sales, Presales and Enablement teams.Excellent oral, listening, and written communication skills, including presentation, facilitation, and public speaking skills.Ability to interact with and influence a wide range of employees, including executive management and entry-level personnel across many ServiceNow departments.Ability to drive deliverables and results, which involve people who do not directly report to you.Strong organizational and time management skills.Travel required up to 50%.
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It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.Job Description
CompanyWork matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do. People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.The TeamThe Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Outcomes team, you will work with our customers to drive consumption, adoption, customer satisfaction and ultimately help our customers realize maximum business value from their investment in the ServiceNow platform, and our portfolio of solutions.The RoleAs the Senior Director,
Creator Workflows
(CrWF) & Platform (AMS Leader) you will play a pivotal role in driving services sales and managing delivery execution across AMS. You will be responsible for overseeing successful solution delivery across all AMS CrWF customers, fostering deep and meaningful customers relationships, and maximizing business opportunities within the region.What you get to do in this role:Develop and execute against the AMS business plan, including strategy for growth and market penetration, competitiveness, and differentiation via Creator Workflow solutions.Lead the development and execution of sales strategies, including portfolio management, to achieve regional revenue targets.Collaborate with cross-functional teams to ensure successful implementation and expansion of ServiceNow solutions.Provide active and visible leadership and guidance to a team of ServiceNow professionals.Cultivate and maintain strong relationships with existing and potential clients.Stay abreast of industry and regional trends along with development of new business opportunities.Drive customer satisfaction by delivering high-quality solutions and exceptional service and execute with customer centricity as a core value.Monitor and analyze delivery execution performance metrics to identify areas for improvement.Develop and implement initiatives to enhance operational efficiency and effectiveness.Build and nurture relationships with internal stakeholders through partnership for joint goals.Engage and build meaningful relationships with senior leadership or even CXO roles to support discussions related to their adoption roadmap.Promote continuous improvement practices for delivery/engagement.Enable and mentor members of the ServiceNow delivery team and partner ecosystem.Collaborate to identify, develop, and maintain partners that align with our Partner Strategies.Up to 50% travel annually, driven by customer needs and internal meetings.Qualifications
15+ years of leadership experience in a professional services organization with prior background in one (or more) of the following roles (required):
PMO Leader, Program/Project ManagementProduct ManagementServices or Solution SalesConsultingProcess Engineering
15+ years of consulting experience across complex, global organizations.Prior experience and knowledge of the competitive landscape around LCAP Platforms and PaaS solutions
Salesforce, Pega, Unqork, OutsystemsBoomi, SnapLogic, MuleSoftGenAI, LLM’s, Machine Learning
Experience in leading and mentoring a team of fifty or more employees.Experience designing and developing service capabilities and developing & building on service portfolios.Experience supporting a rapidly iterating, expanding, and diverse portfolio of solutionsProven ability to influence and consult successfully across enterprise software solutions, and/or Digital Transformations.Experience working with service channel organizations and their partners.Strong experience and capability to speak to customer leaders (including CXO roles) to extract outcome expectations through the lens of the relevant industry vertical, and to influence their thinking and directions.ServiceNow Platform technical experience or certifications will be given extra consideration.A passion for technology in both consumer and commercial domains.Highly motivated, driven, and passionate about the intersection of technology and business challenges.Dedication and commitment to customer success.A determination to make things better each day.Strong people development, including coaching and mentoring for management, business and technical roles.Ability to learn, understand and maintain knowledge of complex technical solutions and present these concepts comprehensively and concisely.Ability to interface and develop relationships with other ServiceNow departments, particularly Product Management, Product Development, Product Marketing, Training, Sales, Presales and Enablement teams.Excellent oral, listening, and written communication skills, including presentation, facilitation, and public speaking skills.Ability to interact with and influence a wide range of employees, including executive management and entry-level personnel across many ServiceNow departments.Ability to drive deliverables and results, which involve people who do not directly report to you.Strong organizational and time management skills.Travel required up to 50%.
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