Frederick County Government
Emergency Communication Specialist Recruit
Frederick County Government, Frederick, Maryland, United States, 21701
Join the Department of Emergency Communications for an entry-level Emergency Communications Specialist (911 call-takers) HIRING EVENT on Thursday, September 12th at the Frederick County Public Safety Training Facility. Doors will open at 1:00 p.m. and will close at 6:00 p.m.
During this event,
you will have the opportunity to complete a mandatory orientation session to learn more about the Emergency Communications Specialist career, complete a mandatory CritiCall examination process, and meet with Communications management to complete an interview process. Please note, later arrivals may not be able to compete all steps during the hiring event and may be asked to return at a later time.
POSITION DETAILS:Non-exempt; full-time; 40 hours per week; varying schedule; rotating shifts; full-benefits.
NOTE: This full-time recruitment process will create an active eligibility list to allow Frederick County Government the opportunity to fill current and upcoming vacancies.
Responsibilities:Receive and process incoming calls of emergency, non-emergency, informational and business nature.Utilizing a protocol based call processing systems obtain necessary information facilitating the dispatch of appropriate public safety personnel, apparatus or resources.Provide assistance to callers requesting Emergency Medical Services (EMS), Fire-Rescue, Law Enforcement, and other Public Safety Services.Communicate with EMS, Fire-Rescue, Law Enforcement and affiliated agencies personnel and equipment.Monitor incidents and situational developments to coordinate the utilization of essential services and resources.Dispatch required apparatus, resources, equipment, or personnel in accordance with standard operating policies and procedures.Operate computer aided dispatch (CAD) system and other computer software products.Maintain computerized and manual records.Operate public safety radio consoles and maintain communications with allied EMS, Fire-Rescue, Law Enforcement, and associated Local, Municipal, County, State, and Federal government agencies.Perform other related duties as required.
Minimum Requirements:High school graduation or the equivalent.Minimum age 18 years.Possession of a valid automobile operator's license.KNOWLEDGE / SKILLS / ABILITIES:Ability to maintain County Authorized Driver privileges.Ability to obtain Emergency Communications Specialist certifications in medical, fire and police dispatch (International Academy of Emergency Dispatch) within 1 year of hire, and to maintain re-certification as due.Knowledge of Frederick County geography and surrounding areas.Effective keyboarding/data entry skills in order to accurately enter information during conversation with callers.Strong and effective spoken and written (English) communication skills.
PREFERENCE MAY BE GIVEN FOR:1 or more years of recent (within the last 5 years) career or volunteer experience in fire, ambulance or police services.911 / emergency communications work experience.Data entry work experience.Customer service work experience.
PHYSICAL REQUIREMENTS / WORKING CONDITIONS:While working in this position, the employee is required to constantly sit and perform repetitive motions.This position is designated as security-sensitive, requiring satisfactory background investigation.
EXAMINATION PROCESS (may include):An evaluation of training and experience.Attend mandatory departmental orientation.A computer based test to evaluate your listening, comprehension, typing and decision making skills.One or more panel interviews.A pre-employment psychological examination.A pre-employment Security-Sensitive background investigation.A pre-employment physical examination and drug test to include marijuana.
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During this event,
you will have the opportunity to complete a mandatory orientation session to learn more about the Emergency Communications Specialist career, complete a mandatory CritiCall examination process, and meet with Communications management to complete an interview process. Please note, later arrivals may not be able to compete all steps during the hiring event and may be asked to return at a later time.
POSITION DETAILS:Non-exempt; full-time; 40 hours per week; varying schedule; rotating shifts; full-benefits.
NOTE: This full-time recruitment process will create an active eligibility list to allow Frederick County Government the opportunity to fill current and upcoming vacancies.
Responsibilities:Receive and process incoming calls of emergency, non-emergency, informational and business nature.Utilizing a protocol based call processing systems obtain necessary information facilitating the dispatch of appropriate public safety personnel, apparatus or resources.Provide assistance to callers requesting Emergency Medical Services (EMS), Fire-Rescue, Law Enforcement, and other Public Safety Services.Communicate with EMS, Fire-Rescue, Law Enforcement and affiliated agencies personnel and equipment.Monitor incidents and situational developments to coordinate the utilization of essential services and resources.Dispatch required apparatus, resources, equipment, or personnel in accordance with standard operating policies and procedures.Operate computer aided dispatch (CAD) system and other computer software products.Maintain computerized and manual records.Operate public safety radio consoles and maintain communications with allied EMS, Fire-Rescue, Law Enforcement, and associated Local, Municipal, County, State, and Federal government agencies.Perform other related duties as required.
Minimum Requirements:High school graduation or the equivalent.Minimum age 18 years.Possession of a valid automobile operator's license.KNOWLEDGE / SKILLS / ABILITIES:Ability to maintain County Authorized Driver privileges.Ability to obtain Emergency Communications Specialist certifications in medical, fire and police dispatch (International Academy of Emergency Dispatch) within 1 year of hire, and to maintain re-certification as due.Knowledge of Frederick County geography and surrounding areas.Effective keyboarding/data entry skills in order to accurately enter information during conversation with callers.Strong and effective spoken and written (English) communication skills.
PREFERENCE MAY BE GIVEN FOR:1 or more years of recent (within the last 5 years) career or volunteer experience in fire, ambulance or police services.911 / emergency communications work experience.Data entry work experience.Customer service work experience.
PHYSICAL REQUIREMENTS / WORKING CONDITIONS:While working in this position, the employee is required to constantly sit and perform repetitive motions.This position is designated as security-sensitive, requiring satisfactory background investigation.
EXAMINATION PROCESS (may include):An evaluation of training and experience.Attend mandatory departmental orientation.A computer based test to evaluate your listening, comprehension, typing and decision making skills.One or more panel interviews.A pre-employment psychological examination.A pre-employment Security-Sensitive background investigation.A pre-employment physical examination and drug test to include marijuana.
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