Yoh Services LLC
Content Writer
Yoh Services LLC, Ridgefield Park, New Jersey, us, 07660
Content WriterLocation:
Ridgefield Park, NJSchedule:
HybridRate range:
$30 - $39/hrMain notes:Writing policy changes, processes, orders refunds returns, etc. (not products) within the eCommerceSecondary content writerExperience writing and understanding of logistics would be beneficialUnderstand basic HTML and CSSWork with provided framework architecture for how articles appearNeed to create diaphragms and workflows – i.e. here’s customers problem, delivery path testimonials, here’s the possible outcomes according to policies, etc.Other SaaS but other tools adobe, JavaScript (general understanding), sprinklrRequests coming in from agents, processes, out of date writing, requests to be changedCheck with stakeholders for correct processesMaking appropriate changes, and understand where that affects other areas and processes – tracking down where exactly everything needs to changeRapid requests and public information and distil info into easy to understandTicket, chat and voice systems, agent scripting (what agencies use to talk to a customer to get basic information)i.e. change in refund policy (how many days) they update it several places, needs to ensure agents know these updatesSummary:The main function of a technical writer is to write technical materials, such as equipment materials, appendices, or operating and maintenance instructions. A typical technical writer is responsible for organizing, editing and maintaining technical records and files.Responsibilities:Organize material and complete writing assignment according to set standards regarding order, clarity, conciseness, style and terminology.Maintain records and files of work and revisions.Confer with client to establish technical specifications and to determine subject material to be developed for publication.Develop content around product and promotional launches to address key customer questions and provide solid talking points to agents that are easy to use and understand.Identify and collate similar content into single sources of truth, while also improving readability and accessibility of the information.Hold recurring review sessions with stakeholders to ensure policies and process are up-to-date.Collaborate with CS operations to audit and enhance approved content for all channels of communication through customer service.Partner with training team to keep training current with updated content.Ensure compliance with law (e.g., copyright and data protection).Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Visit
https://www.yoh.com/applicants-with-disabilities
to contact us if you are an individual with a disability and require accommodation in the application process.
#J-18808-Ljbffr
Ridgefield Park, NJSchedule:
HybridRate range:
$30 - $39/hrMain notes:Writing policy changes, processes, orders refunds returns, etc. (not products) within the eCommerceSecondary content writerExperience writing and understanding of logistics would be beneficialUnderstand basic HTML and CSSWork with provided framework architecture for how articles appearNeed to create diaphragms and workflows – i.e. here’s customers problem, delivery path testimonials, here’s the possible outcomes according to policies, etc.Other SaaS but other tools adobe, JavaScript (general understanding), sprinklrRequests coming in from agents, processes, out of date writing, requests to be changedCheck with stakeholders for correct processesMaking appropriate changes, and understand where that affects other areas and processes – tracking down where exactly everything needs to changeRapid requests and public information and distil info into easy to understandTicket, chat and voice systems, agent scripting (what agencies use to talk to a customer to get basic information)i.e. change in refund policy (how many days) they update it several places, needs to ensure agents know these updatesSummary:The main function of a technical writer is to write technical materials, such as equipment materials, appendices, or operating and maintenance instructions. A typical technical writer is responsible for organizing, editing and maintaining technical records and files.Responsibilities:Organize material and complete writing assignment according to set standards regarding order, clarity, conciseness, style and terminology.Maintain records and files of work and revisions.Confer with client to establish technical specifications and to determine subject material to be developed for publication.Develop content around product and promotional launches to address key customer questions and provide solid talking points to agents that are easy to use and understand.Identify and collate similar content into single sources of truth, while also improving readability and accessibility of the information.Hold recurring review sessions with stakeholders to ensure policies and process are up-to-date.Collaborate with CS operations to audit and enhance approved content for all channels of communication through customer service.Partner with training team to keep training current with updated content.Ensure compliance with law (e.g., copyright and data protection).Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Visit
https://www.yoh.com/applicants-with-disabilities
to contact us if you are an individual with a disability and require accommodation in the application process.
#J-18808-Ljbffr