Coloradomountaincollege
DMV Communication Center Team Lead
Coloradomountaincollege, Madison, Wisconsin, United States,
Put your great customer service and leadership skills to use! The Division of Motor Vehicles (DMV) is currently recruiting to fill a
DMV Communication Center Team Lead (DMV Customer Service Representative - Lead)
position.This position is headquartered out of the Hill Farms Office Building in Madison, Wisconsin. As the state's capitol city, there are a variety of restaurants, shops, parks, events, and lakes to explore.Position SummaryThe
DMV Communication Center Team Lead
position directs the daily operations of DMV Communication Center employees. The position participates in the development, interpretation, and implementation of policies and procedures, oversees unit training and audit functions, monitors unit performance, prepares weekly production reports, and resolves internal and external customer issues. This position also conducts analysis of newly enacted laws that affect the team. This team does most of their customer communication over the phone, but they also contact customers via email and mail.Salary InformationThis position is in schedule-range (02-15) with a
starting salary of $29.00, plus excellent benefits . A twelve month probationary period is required.Prior to any appointments for position(s) filled from this announcement, candidates may be subject to a comprehensive criminal background check which may include FBI fingerprinting.QualificationsQualified applicants will have experience with all the following:Experience providing advanced customer service performing tasks such as independently researching and resolving customer issues, resolving escalated/higher level customer issues, etc.Experience interpreting and applying laws, regulations, policies, procedures, etc.In addition to having all the above, well qualified applicants will have experience with one or more of the following:Experience coordinating, assigning, and reviewing work of other staff members.Experience establishing work schedules.Formal or informal leadership experience.Experience providing training to new employees or to employees requiring additional training.Experience in a communication/call center.How To ApplyApply online! To apply, click “Apply for Job” to start the application process. Your application materials are very important parts of your application and are used during our evaluation process to determine your qualifications as they relate to the job.Deadline to ApplyThe deadline to apply is 11:59 PM on Tuesday, March 26, 2024.
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DMV Communication Center Team Lead (DMV Customer Service Representative - Lead)
position.This position is headquartered out of the Hill Farms Office Building in Madison, Wisconsin. As the state's capitol city, there are a variety of restaurants, shops, parks, events, and lakes to explore.Position SummaryThe
DMV Communication Center Team Lead
position directs the daily operations of DMV Communication Center employees. The position participates in the development, interpretation, and implementation of policies and procedures, oversees unit training and audit functions, monitors unit performance, prepares weekly production reports, and resolves internal and external customer issues. This position also conducts analysis of newly enacted laws that affect the team. This team does most of their customer communication over the phone, but they also contact customers via email and mail.Salary InformationThis position is in schedule-range (02-15) with a
starting salary of $29.00, plus excellent benefits . A twelve month probationary period is required.Prior to any appointments for position(s) filled from this announcement, candidates may be subject to a comprehensive criminal background check which may include FBI fingerprinting.QualificationsQualified applicants will have experience with all the following:Experience providing advanced customer service performing tasks such as independently researching and resolving customer issues, resolving escalated/higher level customer issues, etc.Experience interpreting and applying laws, regulations, policies, procedures, etc.In addition to having all the above, well qualified applicants will have experience with one or more of the following:Experience coordinating, assigning, and reviewing work of other staff members.Experience establishing work schedules.Formal or informal leadership experience.Experience providing training to new employees or to employees requiring additional training.Experience in a communication/call center.How To ApplyApply online! To apply, click “Apply for Job” to start the application process. Your application materials are very important parts of your application and are used during our evaluation process to determine your qualifications as they relate to the job.Deadline to ApplyThe deadline to apply is 11:59 PM on Tuesday, March 26, 2024.
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