Kirby-Smith Machinery Inc
Technical Communications Coordinator
Kirby-Smith Machinery Inc, Kirby, Texas, United States,
Who We Are
Kirby-Smith Machinery, Inc. is a leading distributor of heavy equipment and cranes in the central United States. We are at the forefront of today’s construction industry growth and have several exciting job opportunities for talented, energized professionals across the region who want to join our #WeAre1KirbySmith family!
Technical Communications Coordinator Benefits
Above-Average Industry Pay
Comprehensive benefits package (including medical/dental/vision), 401K plan with company match
Paid time off and vacation
Short/Long Term Disability
Growth opportunities
Paid Training
Family owned and operated
Health and wellness
Technical Communications Coordinator Position Purpose
Responsible for assisting and addressing technical inquiries from Customers, Parts, Rental and Sales departments, and Manufacturers to ensure customer satisfaction, drive rental and sales performance, and adhere to manufacturer standards.
Technical Communications Coordinator Essential Functions
Communicates and supports the Kirby Smith vision and core values of One Mission, One Team, One Plan, One Goal
Manages internal equipment issues
Oversees internal equipment matters and customer equipment concerns by providing technical support for new and used sales, trade-ins, rental fleets, and other customer-owned equipment
Consults with manufacturers as required and execute solutions with PSMs, staff, or customers
Coordinates with manufacturers as needed and implements solutions in collaboration with PSM or customers
Interacts with customers to discuss requirements and collaborate on developing and submitting plans to manufacturers. These plans may involve modifications, attachment additions, engineering tasks, and parameter adjustment procedures
Engages with customers to communicate and coordinate requests to manufacturers for structural repair procedures
Manages and delivers comprehensive training on equipment, covering tasks such as assembly, disassembly, loading, unloading, repairs, boom removal and assembly, off-rent inspections, and annual inspections
Oversees and delivers safety training encompassing essential topics such as hand signals, job site safety protocols, and workshop safety procedures for personnel
Consistent and reliable on-site attendance
Performs other job-related duties as assigned
Technical Communications Coordinator Minimum Qualifications
High School Diploma or Equivalent
Ten (10) years of Service experience in Heavy Equipment
Proficient in interpreting technical data, operating maintenance, instructions, and parts, repair, and procedure manuals
Proficient in writing routine reports and correspondence
Exceptional Interpersonal skills and excellentcommunication skills
Proficient with Microsoft Office - Word, Excel, PowerPoint, Outlook, and various web-based applications
Technical Communications Coordinator
Physical Requirements
Lifting or carrying up to 25 pounds without assistance
The ability to drive locally and to sit for long periods
This is considered a Safety-Sensitive position.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Kirby-Smith Machinery, Inc. is a leading distributor of heavy equipment and cranes in the central United States. We are at the forefront of today’s construction industry growth and have several exciting job opportunities for talented, energized professionals across the region who want to join our #WeAre1KirbySmith family!
Technical Communications Coordinator Benefits
Above-Average Industry Pay
Comprehensive benefits package (including medical/dental/vision), 401K plan with company match
Paid time off and vacation
Short/Long Term Disability
Growth opportunities
Paid Training
Family owned and operated
Health and wellness
Technical Communications Coordinator Position Purpose
Responsible for assisting and addressing technical inquiries from Customers, Parts, Rental and Sales departments, and Manufacturers to ensure customer satisfaction, drive rental and sales performance, and adhere to manufacturer standards.
Technical Communications Coordinator Essential Functions
Communicates and supports the Kirby Smith vision and core values of One Mission, One Team, One Plan, One Goal
Manages internal equipment issues
Oversees internal equipment matters and customer equipment concerns by providing technical support for new and used sales, trade-ins, rental fleets, and other customer-owned equipment
Consults with manufacturers as required and execute solutions with PSMs, staff, or customers
Coordinates with manufacturers as needed and implements solutions in collaboration with PSM or customers
Interacts with customers to discuss requirements and collaborate on developing and submitting plans to manufacturers. These plans may involve modifications, attachment additions, engineering tasks, and parameter adjustment procedures
Engages with customers to communicate and coordinate requests to manufacturers for structural repair procedures
Manages and delivers comprehensive training on equipment, covering tasks such as assembly, disassembly, loading, unloading, repairs, boom removal and assembly, off-rent inspections, and annual inspections
Oversees and delivers safety training encompassing essential topics such as hand signals, job site safety protocols, and workshop safety procedures for personnel
Consistent and reliable on-site attendance
Performs other job-related duties as assigned
Technical Communications Coordinator Minimum Qualifications
High School Diploma or Equivalent
Ten (10) years of Service experience in Heavy Equipment
Proficient in interpreting technical data, operating maintenance, instructions, and parts, repair, and procedure manuals
Proficient in writing routine reports and correspondence
Exceptional Interpersonal skills and excellentcommunication skills
Proficient with Microsoft Office - Word, Excel, PowerPoint, Outlook, and various web-based applications
Technical Communications Coordinator
Physical Requirements
Lifting or carrying up to 25 pounds without assistance
The ability to drive locally and to sit for long periods
This is considered a Safety-Sensitive position.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#J-18808-Ljbffr