Walmart
Manager, communications - Driver Engagement
Walmart, Little Rock, Arkansas, United States,
We are seeking a passionate and innovative Driver Engagement Manager to lead our driver engagement initiatives. As a Manager, Communications, your role will be pivotal in enhancing driver satisfaction, organizing and executing impactful customer campaigns that help reduce churn, and developing strategies to improve the overall driver experience. You’ll be reporting into the Sr. Manager of Marketing Enablement & Driver Engagement.
Primary Responsibilities:
Develop and implement strategies to enhance driver engagement and satisfaction. Work closely with Marketing, PR, and Operations teams to align driver engagement efforts with overall company goals. Ideate and drive the execution of content for a blog, monthly newsletters, and/or promotional videos.
Organize and manage events aimed at increasing driver satisfaction and loyalty.
Generate new ideas to improve the driver experience on our platform.
Work collaboratively with cross-functional teams to implement driver-focused initiatives.
Identify and address issues that affect the driver experience. Provide feedback from drivers to management and stakeholders. Collect and analyze feedback from drivers to identify areas for improvement.
Utilize data to measure the effectiveness of engagement initiatives and events.
Serve as a liaison between drivers and the development team to communicate challenges and drive improvements. Monitor social media campaigns and analyze web traffic from the online community using key performance indicators (KPIs) through a partnership with Marketing.
Skills and Qualifications:
Great storytelling; passion for improving the driver experience.
4+ years of experience in a communications, marketing, or PR role.
Proven experience in event management, customer engagement, or a related role.
Strong problem-solving skills and agility to develop creative, engaging, and original content.
Ability to work independently and manage multiple projects simultaneously.
Experience with data analysis and using insights to drive decision-making.
Excellent communication and interpersonal skills.
Knowledge of search engine optimization (SEO) and web metrics.
Live our ValuesCulture Champion: Models the Walmart values to foster our culture; holds oneself and others accountable; and supports Walmart’s commitment to communities, social justice, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics, and compliance.Servant Leadership: Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent.Embrace Change: Demonstrates curiosity and a growth mindset; fosters an environment that supports learning, innovation, and intelligent risk-taking; and exhibits resilience in the face of setbacks.Digital Transformation & Change: Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working.Deliver for the Customer: Delivers expected business results while putting the customer first and consistently applying an omni-merchant mindset and the EDLP and EDLC business models to all plans.Strategic Thinking: Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and shaping the team’s strategy.Focus on our Associates: Identifies, attracts, and retains diverse and inclusive team members; builds a high-performing team; embraces diversity in all its forms; and actively supports diversity goal programs.Collaboration & Influence: Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates with energy and positivity to motivate, influence, and inspire commitment and action.Talent Management: Creates a discipline and focus around developing talent, promotes an environment allowing everyone to bring their best selves to work, empowers associates and partners to act in the best interest of the customer and company, and regularly recognizes others’ contributions and accomplishments.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase, and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
The annual salary range for this position is $80,000.00-$155,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include stock.
Minimum Qualifications:Bachelor’s degree in Communications, Journalism, Business, or related field and 2 years’ experience in communications, journalism, business, or relevant area OR 4 years’ experience in communications, journalism, business, or related area.
Preferred Qualifications:Project Management, Supervising Associates
Primary Location:702 Sw 8Th St, Bentonville, AR 72716, United States of America
#J-18808-Ljbffr
Primary Responsibilities:
Develop and implement strategies to enhance driver engagement and satisfaction. Work closely with Marketing, PR, and Operations teams to align driver engagement efforts with overall company goals. Ideate and drive the execution of content for a blog, monthly newsletters, and/or promotional videos.
Organize and manage events aimed at increasing driver satisfaction and loyalty.
Generate new ideas to improve the driver experience on our platform.
Work collaboratively with cross-functional teams to implement driver-focused initiatives.
Identify and address issues that affect the driver experience. Provide feedback from drivers to management and stakeholders. Collect and analyze feedback from drivers to identify areas for improvement.
Utilize data to measure the effectiveness of engagement initiatives and events.
Serve as a liaison between drivers and the development team to communicate challenges and drive improvements. Monitor social media campaigns and analyze web traffic from the online community using key performance indicators (KPIs) through a partnership with Marketing.
Skills and Qualifications:
Great storytelling; passion for improving the driver experience.
4+ years of experience in a communications, marketing, or PR role.
Proven experience in event management, customer engagement, or a related role.
Strong problem-solving skills and agility to develop creative, engaging, and original content.
Ability to work independently and manage multiple projects simultaneously.
Experience with data analysis and using insights to drive decision-making.
Excellent communication and interpersonal skills.
Knowledge of search engine optimization (SEO) and web metrics.
Live our ValuesCulture Champion: Models the Walmart values to foster our culture; holds oneself and others accountable; and supports Walmart’s commitment to communities, social justice, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics, and compliance.Servant Leadership: Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent.Embrace Change: Demonstrates curiosity and a growth mindset; fosters an environment that supports learning, innovation, and intelligent risk-taking; and exhibits resilience in the face of setbacks.Digital Transformation & Change: Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working.Deliver for the Customer: Delivers expected business results while putting the customer first and consistently applying an omni-merchant mindset and the EDLP and EDLC business models to all plans.Strategic Thinking: Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and shaping the team’s strategy.Focus on our Associates: Identifies, attracts, and retains diverse and inclusive team members; builds a high-performing team; embraces diversity in all its forms; and actively supports diversity goal programs.Collaboration & Influence: Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates with energy and positivity to motivate, influence, and inspire commitment and action.Talent Management: Creates a discipline and focus around developing talent, promotes an environment allowing everyone to bring their best selves to work, empowers associates and partners to act in the best interest of the customer and company, and regularly recognizes others’ contributions and accomplishments.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase, and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
The annual salary range for this position is $80,000.00-$155,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include stock.
Minimum Qualifications:Bachelor’s degree in Communications, Journalism, Business, or related field and 2 years’ experience in communications, journalism, business, or relevant area OR 4 years’ experience in communications, journalism, business, or related area.
Preferred Qualifications:Project Management, Supervising Associates
Primary Location:702 Sw 8Th St, Bentonville, AR 72716, United States of America
#J-18808-Ljbffr