City of Alpharetta, GA
911 Communications Officer (Full-Time)
City of Alpharetta, GA, Alpharetta, Georgia, United States, 30239
The City of Alpharetta is currently offering a Sign On Incentive to P.O.S.T. Certified Candidates through the State of Georgia. P.O.S.T. Certified candidates with 3 or more years of experience receive $15,000.00, P.O.S.T. Certified candidates with at least 1 year of experience receive $10,000.00, and non-certified candidates receive $5,000.00.Under general direction of Communications Shift Supervisor, receives and evaluates calls from the public concerning crimes, fires, and medical emergencies. Specific duties include evaluating calls for proper action; initiating Police and/or Fire response by obtaining information required for dispatching field units; and entering data into a computer as it is being received.JOB FAMILY CONCEPT
This job family consists of three levels of regular full time and part time emergency dispatcher work. Levels are distinguished based on the complexity of the work, required certifications, level of supervision received, and the degree of autonomy.This job family provides expertise and guidance in several areas including:Police dispatchingFire dispatchingEMS dispatchingInteragency coordinationAccessing specialized computer aided dispatching systemsEssential Job Functions & Responsibilities
Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position.Knowledge, Skills & Abilities Required
Knowledge of:The Police and Fire Department organization, procedures, and operating policies.Local geography, including main streets and their hundred blocks, relative distance between streets, City boundary limits, sectors and beat areas, and fire response districts.The IAED emergency dispatch protocols.The CAD formats and commands pertaining to the 911 operator, fire dispatcher, and police dispatcher.The geography, equipment, and procedures of other jurisdictions that Alpharetta has contracted with to provide fire/emergency medical dispatch procedures.Mutual and automatic aide agreements with surrounding agencies; and dispatch procedures for air ambulance companies.Pertinent federal, state, and local laws, codes, and regulations and department rules, policies, and procedures.English usage, spelling, grammar, and punctuation.Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases.Ability to:Review dispatch of fire/police calls, listen to incoming phone information, and assimilate spoken information from dispatchers.Exercise initiative in the improvement of Communications Center operations.Scan eight or more computer monitors rapidly to select pertinent information.Shut out extraneous information from other radio channels and coworkers, while selectively listening to information recognized as crucial.Type and enter data accurately at a speed necessary for successful job performance.Remain calm under pressure, exercise good judgment and make sound decisions quickly in emergency situations.Multi-task by typing information into a database while simultaneously receiving processing audible information.Effectively utilize various 3rd party program systems to receive and process audio, text, photo, video, and live stream media.Work a variety of shifts as assigned, including days, evenings, nights, weekends, holidays, overtime, and occasional on-call as needed.Communicate clearly and concisely, both orally and in writing.Attend offsite training, often requiring extended travel away from home.Establish and maintain effective working relationship with Communications employees and supervisors, police and fire personnel, and callers.LEVELS AND COMPETENCIES
Emergency Telecommunicator I
Emergency Telecommunicator II
Trainee position, under close supervision.Perform call-taking and processing duties for emergency medical, police and fire calls, and non-emergency calls. Performs outgoing calls to other agencies and businesses as needed.Intermittent supervision. Performs the duties of Emergency Telecommunicator I in addition to handling GCIC entry and inquiry requests from Records Channel, performing Fire dispatching duties including toning, dispatching, and maintaining unit status of Fire apparatus on calls.Minimum Qualifications
Minimum Qualifications
Combination of education and experience sufficient to successfully perform the essential functions of the job qualifies.College level course work or vocational training in public safety dispatching and radio communications is desirable.Must be a United States citizen.Possession (or be able to obtain within 30 days of hire) and ability to maintain, a valid driver’s license.Must be able to attain the following certifications within 90 days of hire:Emergency Medical Dispatch Certification through International Academies of Emergency Dispatch (IAED).Emergency Fire Dispatch Certification through IAED.Emergency Police Dispatch Certification through IAED.All minimum requirements as Emergency Telecommunicator I.Must be able to attain the following certifications within 180 days of hire:Basic Communications Officer Certification through Georgia POST.GCIC Operator Certification through GBI.National Incident Management System 100, 200 & 700 Certifications.Communications Officer I
Full-Time & Part-Time
Work is performed under intermittent supervision. Performs the duties of Emergency Telecommunicator II in addition to and handling Police dispatching functions including processing self-initiated police calls, maintaining unit status, and providing updates to police responders.Minimum Qualifications
All minimum qualifications as Emergency Telecommunicator II.Emergency Medical Dispatch Certification through IAED (International Academies of Emergency Dispatch).Emergency Fire Dispatch Certification through IAED.Emergency Police Dispatch Certification through IAED.Basic Communications Officer Certification through Georgia POST.GCIC Operator Certification through GBI.Physical Demands
Physical : Primary functions require sufficient physical ability and mobility to work in an office setting and operate office equipment. Continuous sitting and upward and downward flexion of neck; fine finger dexterity; light to moderate finger pressure to manipulate keyboard, equipment controls, and office equipment; pinch grasp to manipulate writing utensils. Frequent side-to-side turning of neck, walking, standing, bending, stooping, pushing/pulling, and twisting at waist; moderate wrist torque to twist equipment knobs and dials; lifting objects weighing up to 20 lbs. from below waist to above shoulders and transporting distances up to 50 yards. Occasional squatting, kneeling, and reaching above and at shoulder height; moderate grasping to manipulate reference books and manuals; lifting objects weighing 20-35 lbs. from below waist to above shoulders and transporting distances up to 50 feet.Vision : See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents and to operate equipment. Some tasks require the ability to perceive and discriminate colors or shades of colors and visual cues or signals.Hearing : Hear in the normal audio range with or without correction.This job description does not constitute an employment agreement between the City of Alpharetta and employee and is subject to modifications as the needs and requirements of the position change.The City of Alpharetta is an
Equal Employment Opportunity (EEO)
employer. All applicants receive consideration for employment without regard to race, color, religion, gender (including identity or expression), marital status, sexual orientation, national origin, age, disability or any other protected classification as defined by applicable law (except as limited by Employee Manual & Benefits Handbook or bona fide occupational qualifications).In compliance with the
Drug-Free Workplace Act of 1988 , the City of Alpharetta is committed to providing a safe, quality-oriented and productive work environment consistent with the standards of the community in which it serves. Alcohol and drug abuse poses a threat to the health and safety of City’s employees and to the security of the City’s equipment and facilities. For these reasons, the City is committed to the elimination of drug and alcohol use and abuse in the workplace.Title I of the Americans with Disabilities Act (ADA)
protects qualified individuals with disabilities from employment discrimination. Under the ADA, a person has a disability if they have a physical or mental impairment that substantially limits a major life activity. The physical demands described within the job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. In compliance with the ADA, the City of Alpharetta will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
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This job family consists of three levels of regular full time and part time emergency dispatcher work. Levels are distinguished based on the complexity of the work, required certifications, level of supervision received, and the degree of autonomy.This job family provides expertise and guidance in several areas including:Police dispatchingFire dispatchingEMS dispatchingInteragency coordinationAccessing specialized computer aided dispatching systemsEssential Job Functions & Responsibilities
Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position.Knowledge, Skills & Abilities Required
Knowledge of:The Police and Fire Department organization, procedures, and operating policies.Local geography, including main streets and their hundred blocks, relative distance between streets, City boundary limits, sectors and beat areas, and fire response districts.The IAED emergency dispatch protocols.The CAD formats and commands pertaining to the 911 operator, fire dispatcher, and police dispatcher.The geography, equipment, and procedures of other jurisdictions that Alpharetta has contracted with to provide fire/emergency medical dispatch procedures.Mutual and automatic aide agreements with surrounding agencies; and dispatch procedures for air ambulance companies.Pertinent federal, state, and local laws, codes, and regulations and department rules, policies, and procedures.English usage, spelling, grammar, and punctuation.Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases.Ability to:Review dispatch of fire/police calls, listen to incoming phone information, and assimilate spoken information from dispatchers.Exercise initiative in the improvement of Communications Center operations.Scan eight or more computer monitors rapidly to select pertinent information.Shut out extraneous information from other radio channels and coworkers, while selectively listening to information recognized as crucial.Type and enter data accurately at a speed necessary for successful job performance.Remain calm under pressure, exercise good judgment and make sound decisions quickly in emergency situations.Multi-task by typing information into a database while simultaneously receiving processing audible information.Effectively utilize various 3rd party program systems to receive and process audio, text, photo, video, and live stream media.Work a variety of shifts as assigned, including days, evenings, nights, weekends, holidays, overtime, and occasional on-call as needed.Communicate clearly and concisely, both orally and in writing.Attend offsite training, often requiring extended travel away from home.Establish and maintain effective working relationship with Communications employees and supervisors, police and fire personnel, and callers.LEVELS AND COMPETENCIES
Emergency Telecommunicator I
Emergency Telecommunicator II
Trainee position, under close supervision.Perform call-taking and processing duties for emergency medical, police and fire calls, and non-emergency calls. Performs outgoing calls to other agencies and businesses as needed.Intermittent supervision. Performs the duties of Emergency Telecommunicator I in addition to handling GCIC entry and inquiry requests from Records Channel, performing Fire dispatching duties including toning, dispatching, and maintaining unit status of Fire apparatus on calls.Minimum Qualifications
Minimum Qualifications
Combination of education and experience sufficient to successfully perform the essential functions of the job qualifies.College level course work or vocational training in public safety dispatching and radio communications is desirable.Must be a United States citizen.Possession (or be able to obtain within 30 days of hire) and ability to maintain, a valid driver’s license.Must be able to attain the following certifications within 90 days of hire:Emergency Medical Dispatch Certification through International Academies of Emergency Dispatch (IAED).Emergency Fire Dispatch Certification through IAED.Emergency Police Dispatch Certification through IAED.All minimum requirements as Emergency Telecommunicator I.Must be able to attain the following certifications within 180 days of hire:Basic Communications Officer Certification through Georgia POST.GCIC Operator Certification through GBI.National Incident Management System 100, 200 & 700 Certifications.Communications Officer I
Full-Time & Part-Time
Work is performed under intermittent supervision. Performs the duties of Emergency Telecommunicator II in addition to and handling Police dispatching functions including processing self-initiated police calls, maintaining unit status, and providing updates to police responders.Minimum Qualifications
All minimum qualifications as Emergency Telecommunicator II.Emergency Medical Dispatch Certification through IAED (International Academies of Emergency Dispatch).Emergency Fire Dispatch Certification through IAED.Emergency Police Dispatch Certification through IAED.Basic Communications Officer Certification through Georgia POST.GCIC Operator Certification through GBI.Physical Demands
Physical : Primary functions require sufficient physical ability and mobility to work in an office setting and operate office equipment. Continuous sitting and upward and downward flexion of neck; fine finger dexterity; light to moderate finger pressure to manipulate keyboard, equipment controls, and office equipment; pinch grasp to manipulate writing utensils. Frequent side-to-side turning of neck, walking, standing, bending, stooping, pushing/pulling, and twisting at waist; moderate wrist torque to twist equipment knobs and dials; lifting objects weighing up to 20 lbs. from below waist to above shoulders and transporting distances up to 50 yards. Occasional squatting, kneeling, and reaching above and at shoulder height; moderate grasping to manipulate reference books and manuals; lifting objects weighing 20-35 lbs. from below waist to above shoulders and transporting distances up to 50 feet.Vision : See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents and to operate equipment. Some tasks require the ability to perceive and discriminate colors or shades of colors and visual cues or signals.Hearing : Hear in the normal audio range with or without correction.This job description does not constitute an employment agreement between the City of Alpharetta and employee and is subject to modifications as the needs and requirements of the position change.The City of Alpharetta is an
Equal Employment Opportunity (EEO)
employer. All applicants receive consideration for employment without regard to race, color, religion, gender (including identity or expression), marital status, sexual orientation, national origin, age, disability or any other protected classification as defined by applicable law (except as limited by Employee Manual & Benefits Handbook or bona fide occupational qualifications).In compliance with the
Drug-Free Workplace Act of 1988 , the City of Alpharetta is committed to providing a safe, quality-oriented and productive work environment consistent with the standards of the community in which it serves. Alcohol and drug abuse poses a threat to the health and safety of City’s employees and to the security of the City’s equipment and facilities. For these reasons, the City is committed to the elimination of drug and alcohol use and abuse in the workplace.Title I of the Americans with Disabilities Act (ADA)
protects qualified individuals with disabilities from employment discrimination. Under the ADA, a person has a disability if they have a physical or mental impairment that substantially limits a major life activity. The physical demands described within the job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. In compliance with the ADA, the City of Alpharetta will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
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