Terminix International
Manager, Customer Communication and Asset
Terminix International, Salinas, California, United States, 93911
Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!For more information about our benefits, see below!We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."Job Summary:The purpose of this role is to be responsible for strategic and tactical support of ongoing communication of brand and system migrations to customers and consumers. Will act as a liaison with creative, digital, local, and internal system teams to update branding at the branch level. This role will be a key point of contact for the category for internal teams; creative, finance, and cross-functional teams within sales, operations and the larger organization.Key Performance Indicators:Delivery: Execution to agreed Brand Transition Strategy Plan
Market Success: Solution penetration / Residential penetration / Commercial penetration
Brand: NPS / Awareness / Consideration / Transition
Key Relationships:North America leadership and colleagues
Functional teams (eg. Finance, HR, IT, Marketing & Innovation, Legal & M&A etc.)
Key suppliers, partners and consultants
Relevant external trade and industry bodies
Principal Duties and Responsibilities:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Responsibilities and essential job functions include but are not limited to the following:Develop & manage content for various mediums to support transition of brand, including website content
Manage creation of updated sales collateral and coordinate destruction of outdated material
Manage resources to ensure the content library is up to date.
Feed the communication streams and content to the social and digital teams.
Manage, organize, coordinate, plan, and be the content developer to create a smooth brand transition.
Engage with MVP, RD, finance, CSC, and inside sales to execute communication plans.
Provide communications support to inform clients of changes to brand, system, billing, service, etc., inclusive of writing clear and concise for business-to-business migration communications.
Provide or coordinate updated brand information to relevant trade associations or organizations.
Meet tight deadlines and fast-turnaround requests.
Required Experience:5 years of marketing or brand management experience
Strong writing skills, including editing and proofreading for letters, email, flyers, and training documents
Strong project management skills in a fast paced environment
Brand management experience highly preferred
Excellent leadership, organizational, planning and execution abilities
Experience implementing change in organizations
Highly creative, autonomous, self-starter, problem solver.
Able to think strategically and engage with proper stakeholders and colleagues
Able to work in a fast-paced environment and switch tasks quickly.
Expert editorial knowledge and ability to ensure content and messaging adheres to established brand guidelines.
Experience in email campaign software including Mailchimp, HubSpot and/or Marketing Cloud
Expert understanding of brand management, brand positioning, awareness.
Experience in Monday and/or Asana
Advance knowledge of Google Workspace
Significant experience in Sheets and/or Excel, as well as PowerPoint and/or Slides
Required Leadership Traits and Characteristics:Highly commercial and entrepreneurial with an attestable customer focus and growth mindset.
Outstanding analytical and problem-solving abilities with a strong understanding of corporate marketing and influencing key financial performance indicators including content strategies, marketing and digital content.
Outstanding communication skills with demonstrated ability to influence at all levels with a range of internal and external stakeholders including customers, employees, trade unions, investors, analysts, regulators, government bodies and suppliers as required.
Strives towards making a positive impact on society and the environment across the ESG spectrum, establishing RNA as a leader in this space.
Able to demonstrate high levels of drive, work ethic and personal accountability with the ability to work under pressure while maintaining sound judgement and a rigorous focus on the details.
Formal Education, Qualifications or Training:Bachelor’s Degree or equivalent in a Business, Communication, or Marketing related subject
Physical Demands and Working ConditionsThe physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Incumbent must be prepared to:Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.Sitting for long periods of time while using office equipment such as computers, phones and etc.Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment.Incumbent is required to have:Close visual acuity to perform detail-oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm’s reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screen and expansive reading.Incumbent will be subject to:Inside working conditions#LI-RemoteWhy Choose Us?
A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.
Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.
Click
here
to read more about our Total Rewards Program which includes:Multiple avenues to grow your career
Training and development programs available
Tuition Reimbursement benefits (for FT Colleagues)
Health and WellnessHealth benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
Savings and Retirement401(k) retirement plan with company-matching contributions
Work-Life BalanceVacation days & sick days
Company-paid holidays & floating holidays
A company mindset that prioritizes health, safety, and flexibility
We are looking for individuals who want to make a difference where our customers live and work. Is that you?
This company is a Drug Free workplace.Our companies are proud to be Affirmative Action (AA) and Equal Opportunity Employers (EOE) inclusive of veterans and those with disabilities.
California residents click
here
to review your privacy rights.
By applying to this position, you consent to receive an initial text message to collect your communication preferences. Message and data rates may apply. You can opt-out any time.
#J-18808-Ljbffr
Market Success: Solution penetration / Residential penetration / Commercial penetration
Brand: NPS / Awareness / Consideration / Transition
Key Relationships:North America leadership and colleagues
Functional teams (eg. Finance, HR, IT, Marketing & Innovation, Legal & M&A etc.)
Key suppliers, partners and consultants
Relevant external trade and industry bodies
Principal Duties and Responsibilities:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Responsibilities and essential job functions include but are not limited to the following:Develop & manage content for various mediums to support transition of brand, including website content
Manage creation of updated sales collateral and coordinate destruction of outdated material
Manage resources to ensure the content library is up to date.
Feed the communication streams and content to the social and digital teams.
Manage, organize, coordinate, plan, and be the content developer to create a smooth brand transition.
Engage with MVP, RD, finance, CSC, and inside sales to execute communication plans.
Provide communications support to inform clients of changes to brand, system, billing, service, etc., inclusive of writing clear and concise for business-to-business migration communications.
Provide or coordinate updated brand information to relevant trade associations or organizations.
Meet tight deadlines and fast-turnaround requests.
Required Experience:5 years of marketing or brand management experience
Strong writing skills, including editing and proofreading for letters, email, flyers, and training documents
Strong project management skills in a fast paced environment
Brand management experience highly preferred
Excellent leadership, organizational, planning and execution abilities
Experience implementing change in organizations
Highly creative, autonomous, self-starter, problem solver.
Able to think strategically and engage with proper stakeholders and colleagues
Able to work in a fast-paced environment and switch tasks quickly.
Expert editorial knowledge and ability to ensure content and messaging adheres to established brand guidelines.
Experience in email campaign software including Mailchimp, HubSpot and/or Marketing Cloud
Expert understanding of brand management, brand positioning, awareness.
Experience in Monday and/or Asana
Advance knowledge of Google Workspace
Significant experience in Sheets and/or Excel, as well as PowerPoint and/or Slides
Required Leadership Traits and Characteristics:Highly commercial and entrepreneurial with an attestable customer focus and growth mindset.
Outstanding analytical and problem-solving abilities with a strong understanding of corporate marketing and influencing key financial performance indicators including content strategies, marketing and digital content.
Outstanding communication skills with demonstrated ability to influence at all levels with a range of internal and external stakeholders including customers, employees, trade unions, investors, analysts, regulators, government bodies and suppliers as required.
Strives towards making a positive impact on society and the environment across the ESG spectrum, establishing RNA as a leader in this space.
Able to demonstrate high levels of drive, work ethic and personal accountability with the ability to work under pressure while maintaining sound judgement and a rigorous focus on the details.
Formal Education, Qualifications or Training:Bachelor’s Degree or equivalent in a Business, Communication, or Marketing related subject
Physical Demands and Working ConditionsThe physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Incumbent must be prepared to:Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.Sitting for long periods of time while using office equipment such as computers, phones and etc.Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment.Incumbent is required to have:Close visual acuity to perform detail-oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm’s reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screen and expansive reading.Incumbent will be subject to:Inside working conditions#LI-RemoteWhy Choose Us?
A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.
Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.
Click
here
to read more about our Total Rewards Program which includes:Multiple avenues to grow your career
Training and development programs available
Tuition Reimbursement benefits (for FT Colleagues)
Health and WellnessHealth benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
Savings and Retirement401(k) retirement plan with company-matching contributions
Work-Life BalanceVacation days & sick days
Company-paid holidays & floating holidays
A company mindset that prioritizes health, safety, and flexibility
We are looking for individuals who want to make a difference where our customers live and work. Is that you?
This company is a Drug Free workplace.Our companies are proud to be Affirmative Action (AA) and Equal Opportunity Employers (EOE) inclusive of veterans and those with disabilities.
California residents click
here
to review your privacy rights.
By applying to this position, you consent to receive an initial text message to collect your communication preferences. Message and data rates may apply. You can opt-out any time.
#J-18808-Ljbffr