Pacific Hospitality Group
Sales and Marketing - Marketing & Sales Coordinator
Pacific Hospitality Group, New Orleans, Louisiana, United States, 70123
Sales and Marketing - Marketing & Sales Coordinator
Monday, July 29, 2024Company Description:Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family-focused company committed to long-term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities, and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & FulfillmentJob Description:What You Will Accomplish
Assists the Sales and Marketing team with general office duties (i.e., answering phones, filing, mail, email, copying, faxes, etc.). Additional duties may typically include preparing/completing sales-related documents (i.e., proposals, contracts, lead distribution and turnovers); coordinating group leads and/or reservations, VIP arrivals, special events, and preparing a variety of reports. Provides professional service to gain a high level of guest confidence and satisfaction. Enters information into the computer system and runs necessary reports. Seeks opportunities to maximize revenue and streamline day-to-day processes.What You Will BringPrimary Responsibilities/Essential Functions:Welcomes guests/callers in an enthusiastic and professional manner, answering questions and responding to requests. Provides information about hotel, local area attractions, and hotel amenities. Mails confirmation and literature requested and replies to all inquiries. Forwards calls to appropriate team members/departments.Responds promptly to client inquiries and maintains strong relationships with existing and potential clients.Performs general office tasks such as filing, distributing mail, responding to email, photocopying, sending/receiving faxes and data entry.Assists with preparation and assembly of sales/marketing information such as proposals, contracts, and sales presentations. Assists in preparation and creation of all guest-facing letters, signage, and messages.Assists team with activities involved with sales research and planning such as customer mailings and gathering information.Maintains accurate records of sales activities, including sales calls, appointments, and follow-ups.Spends most of the workday in front of a computer screen maintaining records by entering required sales, reservation, and account data into systems; as well as runs and prepares all necessary reports as required while concurrently preparing Banquet Event Orders and banquet check documents.Effectively deals with internal and external customers, some of whom may require a high level of patience, tact, and diplomacy to diffuse anger. May conduct hotel site inspections/tours as requested.Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.Follows all safety policies and procedures. Reports potential safety issues to managers whenever observed and takes immediate action to resolve them in emergency situations. OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety. Team members will be trained in the proper use and care of assigned PPE if applicable. The hotel provides the required PPE. Team members have the responsibility to report defective, damaged, or lost PPE or equipment that does not fit properly to their manager. Maintains strict compliance with hotel's Hazardous Material (HAZMAT) program and familiarizes self with current MSDS.Other Responsibilities/Supportive Functions:Works closely with front desk/group reservations coordinators to ensure accuracy of information. Ensures front desk receives accurate current group information.Improves job knowledge by attending training sessions as instructed. Cross Training in other departments such as Reservations and Front Desk may be required and may assist those functions as needed.Attends meetings as required, (i.e., weekly sales meetings, Banquet Event Meetings and Resume meetings) to provide necessary details of sales groups to all necessary departments.Notifies management of unsafe conditions, needed maintenance of any equipment, and any accidents.Qualifications (relevant experience, education, and training):One to two years of customer service experience at a comparable hotel or setting.Must have excellent customer service/communication skills to work with callers of various social, cultural, economic, and educational backgrounds for the purpose of resolving problems/complaints and providing a high level of guest satisfaction.Requires ability to perform basic math skills such as addition, subtraction, multiplication, and division.Requires good working knowledge of Microsoft Office applications (including Outlook, Word, and Excel) and ability to learn and operate other hotel computer systems.Strong attention to detail and the ability to handle multiple tasks. Must be able to solve problems and remain calm and alert if dealing with difficult guest(s), during busy activity periods, or in an emergency situation.Must be able to speak, read, write and understand English to understand instructions, safety rules, prepare sales materials, and communicate with guests.Able to work independently with minimal guidance and as part of a team.Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel. Work schedules will include working on holidays, weekends, and alternate shifts.Completes all required training as scheduled.Must maintain a clean appearance and professional demeanor.Great If You Have
Special Skills & Abilities/Mental and Physical Demands:While performing the duties of the job, the team member regularly sits for sustained periods of time. Frequently stands or walks from one work area to another. While performing the duties of the job the team member frequently uses fingers to enter data into computer or operate office equipment. The team member occasionally grasps objects. The team member frequently reaches by extending hand(s) and arm(s) in any direction. The team member is required to have close visual acuity to prepare and analyze data and figures and view a computer terminal. The team member is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned and to make general observations of facilities. The team member is subject to inside environmental conditions. The noise level is moderate. The team member is subject to hazards which include proximity to electrical current found in office related equipment. The team member is occasionally subject to atmospheric conditions such as perfumes, odors, or dusts.(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
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Monday, July 29, 2024Company Description:Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family-focused company committed to long-term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities, and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & FulfillmentJob Description:What You Will Accomplish
Assists the Sales and Marketing team with general office duties (i.e., answering phones, filing, mail, email, copying, faxes, etc.). Additional duties may typically include preparing/completing sales-related documents (i.e., proposals, contracts, lead distribution and turnovers); coordinating group leads and/or reservations, VIP arrivals, special events, and preparing a variety of reports. Provides professional service to gain a high level of guest confidence and satisfaction. Enters information into the computer system and runs necessary reports. Seeks opportunities to maximize revenue and streamline day-to-day processes.What You Will BringPrimary Responsibilities/Essential Functions:Welcomes guests/callers in an enthusiastic and professional manner, answering questions and responding to requests. Provides information about hotel, local area attractions, and hotel amenities. Mails confirmation and literature requested and replies to all inquiries. Forwards calls to appropriate team members/departments.Responds promptly to client inquiries and maintains strong relationships with existing and potential clients.Performs general office tasks such as filing, distributing mail, responding to email, photocopying, sending/receiving faxes and data entry.Assists with preparation and assembly of sales/marketing information such as proposals, contracts, and sales presentations. Assists in preparation and creation of all guest-facing letters, signage, and messages.Assists team with activities involved with sales research and planning such as customer mailings and gathering information.Maintains accurate records of sales activities, including sales calls, appointments, and follow-ups.Spends most of the workday in front of a computer screen maintaining records by entering required sales, reservation, and account data into systems; as well as runs and prepares all necessary reports as required while concurrently preparing Banquet Event Orders and banquet check documents.Effectively deals with internal and external customers, some of whom may require a high level of patience, tact, and diplomacy to diffuse anger. May conduct hotel site inspections/tours as requested.Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.Follows all safety policies and procedures. Reports potential safety issues to managers whenever observed and takes immediate action to resolve them in emergency situations. OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety. Team members will be trained in the proper use and care of assigned PPE if applicable. The hotel provides the required PPE. Team members have the responsibility to report defective, damaged, or lost PPE or equipment that does not fit properly to their manager. Maintains strict compliance with hotel's Hazardous Material (HAZMAT) program and familiarizes self with current MSDS.Other Responsibilities/Supportive Functions:Works closely with front desk/group reservations coordinators to ensure accuracy of information. Ensures front desk receives accurate current group information.Improves job knowledge by attending training sessions as instructed. Cross Training in other departments such as Reservations and Front Desk may be required and may assist those functions as needed.Attends meetings as required, (i.e., weekly sales meetings, Banquet Event Meetings and Resume meetings) to provide necessary details of sales groups to all necessary departments.Notifies management of unsafe conditions, needed maintenance of any equipment, and any accidents.Qualifications (relevant experience, education, and training):One to two years of customer service experience at a comparable hotel or setting.Must have excellent customer service/communication skills to work with callers of various social, cultural, economic, and educational backgrounds for the purpose of resolving problems/complaints and providing a high level of guest satisfaction.Requires ability to perform basic math skills such as addition, subtraction, multiplication, and division.Requires good working knowledge of Microsoft Office applications (including Outlook, Word, and Excel) and ability to learn and operate other hotel computer systems.Strong attention to detail and the ability to handle multiple tasks. Must be able to solve problems and remain calm and alert if dealing with difficult guest(s), during busy activity periods, or in an emergency situation.Must be able to speak, read, write and understand English to understand instructions, safety rules, prepare sales materials, and communicate with guests.Able to work independently with minimal guidance and as part of a team.Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel. Work schedules will include working on holidays, weekends, and alternate shifts.Completes all required training as scheduled.Must maintain a clean appearance and professional demeanor.Great If You Have
Special Skills & Abilities/Mental and Physical Demands:While performing the duties of the job, the team member regularly sits for sustained periods of time. Frequently stands or walks from one work area to another. While performing the duties of the job the team member frequently uses fingers to enter data into computer or operate office equipment. The team member occasionally grasps objects. The team member frequently reaches by extending hand(s) and arm(s) in any direction. The team member is required to have close visual acuity to prepare and analyze data and figures and view a computer terminal. The team member is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned and to make general observations of facilities. The team member is subject to inside environmental conditions. The noise level is moderate. The team member is subject to hazards which include proximity to electrical current found in office related equipment. The team member is occasionally subject to atmospheric conditions such as perfumes, odors, or dusts.(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
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