Capital One
Senior Associate Instructional Designer
Capital One, Richmond, Virginia, United States, 23214
Senior Associate Instructional DesignerDoes the idea of reimagining the learning experience for a group of hyper-digital, fun-seeking, customer-centric associates sound less like work and more like fun? Can your writing voice be described as fresh, modern, and conversational? If you are zealous about the associate and customer experience and if people regularly seek you out because of your creativity, talent, and work style, keep reading!
This role will be responsible for the design and development of a diverse set of learning materials to support our Small Business Banking group. This individual will partner closely with key business partners to translate business intent into engaging learning materials, focusing on digital-first learning methods. Responsibilities include analyzing learning needs, designing and developing blended learning solutions, and measuring learning effectiveness.
As a Senior Associate learning designer, you will partner with SMEs, Project Managers, Facilitators, and other Learning Experience Designers to design, develop, implement, scale, and continuously improve key performance indicators.
At Capital One, you will see the impact of your work on the greater organization and be recognized for your contributions. We nurture a work environment where diverse thoughts, ideas, and backgrounds come together to make Capital One a great company - and a great place to work.
Key Responsibilities
Increase the effectiveness of learning solutions by identifying and recommending formats and modalities that create an optimal learning experience.
Design and develop curriculum, programs, learning materials, and performance support tools based on industry design standards.
Design content, including measurable learning objectives, leader and participant materials, experiential scenarios, and assessment questions.
Decrease required development time through proficient use of Articulate Storyline for eLearning development.
Demonstrate knowledge of and agility with new learning technologies in a fast-paced environment.
Design training solutions that leverage current learning trends, including gamification and rich media.
Participate in stakeholder and learner interviews to curate relevant content.
Recommend and document project instructional standards and strategies.
Engage with project team members to ensure clarity of goals and conduct ongoing reviews.
Participate in Train-the-Trainer activities when applicable.
Support material development needs with other content developers.
Assist Learning Manager by identifying issues and generating solutions.
Set and achieve challenging individual goals that support department and business goals.
Predict resources needed to reach learning objectives and manage them effectively.
Assume personal responsibility for projects and follow through to completion.
Provide project updates to various stakeholders.
Utilize multiple rapid development content tools to create online courseware.
Demonstrate exceptional professional communication and technical writing skills.
Experience with ADDIE, SAM, and Agile training development models.
Experience with project management and managing multiple tasks.
Basic Qualifications:
High School Diploma, GED, or equivalent certification.
At least 2 years of experience in Training Design and Development.
At least 1 year of experience with Articulate Storyline, Captivate, or Camtasia.
At least 1 year of experience utilizing Google Suite for eLearning courseware.
Preferred Qualifications:
At least 3 years of experience in Training Design and Development for digital modalities.
At least 2 years of experience curating content for mobile devices.
At least 2 years of experience with multimedia editing software.
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Learn more at the Capital One Careers website.
This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace.
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This role will be responsible for the design and development of a diverse set of learning materials to support our Small Business Banking group. This individual will partner closely with key business partners to translate business intent into engaging learning materials, focusing on digital-first learning methods. Responsibilities include analyzing learning needs, designing and developing blended learning solutions, and measuring learning effectiveness.
As a Senior Associate learning designer, you will partner with SMEs, Project Managers, Facilitators, and other Learning Experience Designers to design, develop, implement, scale, and continuously improve key performance indicators.
At Capital One, you will see the impact of your work on the greater organization and be recognized for your contributions. We nurture a work environment where diverse thoughts, ideas, and backgrounds come together to make Capital One a great company - and a great place to work.
Key Responsibilities
Increase the effectiveness of learning solutions by identifying and recommending formats and modalities that create an optimal learning experience.
Design and develop curriculum, programs, learning materials, and performance support tools based on industry design standards.
Design content, including measurable learning objectives, leader and participant materials, experiential scenarios, and assessment questions.
Decrease required development time through proficient use of Articulate Storyline for eLearning development.
Demonstrate knowledge of and agility with new learning technologies in a fast-paced environment.
Design training solutions that leverage current learning trends, including gamification and rich media.
Participate in stakeholder and learner interviews to curate relevant content.
Recommend and document project instructional standards and strategies.
Engage with project team members to ensure clarity of goals and conduct ongoing reviews.
Participate in Train-the-Trainer activities when applicable.
Support material development needs with other content developers.
Assist Learning Manager by identifying issues and generating solutions.
Set and achieve challenging individual goals that support department and business goals.
Predict resources needed to reach learning objectives and manage them effectively.
Assume personal responsibility for projects and follow through to completion.
Provide project updates to various stakeholders.
Utilize multiple rapid development content tools to create online courseware.
Demonstrate exceptional professional communication and technical writing skills.
Experience with ADDIE, SAM, and Agile training development models.
Experience with project management and managing multiple tasks.
Basic Qualifications:
High School Diploma, GED, or equivalent certification.
At least 2 years of experience in Training Design and Development.
At least 1 year of experience with Articulate Storyline, Captivate, or Camtasia.
At least 1 year of experience utilizing Google Suite for eLearning courseware.
Preferred Qualifications:
At least 3 years of experience in Training Design and Development for digital modalities.
At least 2 years of experience curating content for mobile devices.
At least 2 years of experience with multimedia editing software.
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Learn more at the Capital One Careers website.
This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace.
#J-18808-Ljbffr