Soteriare
Conversation Designer
Soteriare, Boston, Massachusetts, us, 02298
Fidelity Investments is looking for an agile, digital-first problem solver who’s skilled at conversation design, and is passionate about providing frictionless, simple digital experiences for customers!
As a member of the Content team, you’ll dedicate your time to designing conversations for one of our chatbots. In this role, you will focus on helping customers self-serve by simplifying complex concepts, providing end-to-end content strategy starting with content discovery through to content maintenance. You’ll play a key role in keeping customers informed, instilling confidence in their actions, and creating an accessible digital experience.
You’ll also play a meaningful role in championing and maintaining conversation design standards that give our customers confidence and make their interactions with us effortless.
The Expertise You Have
A minimum of 3 years' experience in conversation design with high attention to detail and ability to balance multiple workstreams at onceExperience writing for chatbots is strongly preferredAble to know how to ask the right questions of product and business owners to clarify processes and communicate them back to users in language they understandExperience in financial services or another industry that is complex, multi-channel, and regulatedProven track record of defining, testing, iterating on, and delivering best in class digital experiences
The Skills You Bring
Skill at simplifying the complex, using compelling, concise, and friendly language to help users navigate and take desired actionsInterest in natural language processing (NLP), chatbot architecture, AI, and machine learningComfort defending your content decisions with executives, legal, and other partners, and can negotiate edits with diplomacy and an open mind.Ability to build credibility and trust with peers and executivesValuing pace over perfection, and thinking big picture while keeping an eye on the little detailsUses data and analytics to find opportunities for improving the customer experience
The Value You Deliver
Creating content for the chatbot, focused on a clear, simple conversational voice, tone, and style that aligns with established editorial and conversation design standardsCollaborating with UX designers, researchers, developers, subject matter experts, natural language processing (NLP) analysts, and business partnersReviewing chatbot conversations to ensure grammar model accuracy, optimizing the content, recommending new topics, and measuring impactDeveloping and promoting a content creation and maintenance process for the chatbot, based on firm and industry best practices, client needs, emerging technology and trends, as well as Fidelity’s enterprise goalsInfluencing a test, learn, and optimize approach to content development where you’ll make data informed decisions on the topics, tone, language, and delivery of contentChampioning content strategy standards across the teams you supportCertifications:
Category: Marketing
Job Description:
Fidelity Investments is looking for an agile, digital-first problem solver who’s skilled at conversation design, and is passionate about providing frictionless, simple digital experiences for customers!
As a member of the Content team, you’ll dedicate your time to designing conversations for one of our chatbots. In this role, you will focus on helping customers self-serve by simplifying complex concepts, providing end-to-end content strategy starting with content discovery through to content maintenance. You’ll play a key role in keeping customers informed, instilling confidence in their actions, and creating an accessible digital experience.
You’ll also play a meaningful role in championing and maintaining conversation design standards that give our customers confidence and make their interactions with us effortless.
The Expertise You Have
A minimum of 3 years' experience in conversation design with high attention to detail and ability to balance multiple workstreams at onceExperience writing for chatbots is strongly preferredAble to know how to ask the right questions of product and business owners to clarify processes and communicate them back to users in language they understandExperience in financial services or another industry that is complex, multi-channel, and regulatedProven track record of defining, testing, iterating on, and delivering best in class digital experiences
The Skills You Bring
Skill at simplifying the complex, using compelling, concise, and friendly language to help users navigate and take desired actionsInterest in natural language processing (NLP), chatbot architecture, AI, and machine learningComfort defending your content decisions with executives, legal, and other partners, and can negotiate edits with diplomacy and an open mind.Ability to build credibility and trust with peers and executivesValuing pace over perfection, and thinking big picture while keeping an eye on the little detailsUses data and analytics to find opportunities for improving the customer experience
The Value You Deliver
Creating content for the chatbot, focused on a clear, simple conversational voice, tone, and style that aligns with established editorial and conversation design standardsCollaborating with UX designers, researchers, developers, subject matter experts, natural language processing (NLP) analysts, and business partnersReviewing chatbot conversations to ensure grammar model accuracy, optimizing the content, recommending new topics, and measuring impactDeveloping and promoting a content creation and maintenance process for the chatbot, based on firm and industry best practices, client needs, emerging technology and trends, as well as Fidelity’s enterprise goalsInfluencing a test, learn, and optimize approach to content development where you’ll make data informed decisions on the topics, tone, language, and delivery of contentChampioning content strategy standards across the teams you supportCertifications:
Category: Marketing Fidelity’s working model
blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).
About Us
At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com.Fidelity Investments is an equal opportunity employer.Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation please contact the following:For roles based in the US: Contact the HR Leave of
Absence/Accommodation
Team by sending an email to
accommodations@fmr.com,
or by calling 800-835-5099, prompt 2, option 2For roles based in Ireland: Contact
AccommodationsIreland@fmr.comFor roles based in Germany: Contact A
ccommodationsgermany@fmr.com
#J-18808-Ljbffr
As a member of the Content team, you’ll dedicate your time to designing conversations for one of our chatbots. In this role, you will focus on helping customers self-serve by simplifying complex concepts, providing end-to-end content strategy starting with content discovery through to content maintenance. You’ll play a key role in keeping customers informed, instilling confidence in their actions, and creating an accessible digital experience.
You’ll also play a meaningful role in championing and maintaining conversation design standards that give our customers confidence and make their interactions with us effortless.
The Expertise You Have
A minimum of 3 years' experience in conversation design with high attention to detail and ability to balance multiple workstreams at onceExperience writing for chatbots is strongly preferredAble to know how to ask the right questions of product and business owners to clarify processes and communicate them back to users in language they understandExperience in financial services or another industry that is complex, multi-channel, and regulatedProven track record of defining, testing, iterating on, and delivering best in class digital experiences
The Skills You Bring
Skill at simplifying the complex, using compelling, concise, and friendly language to help users navigate and take desired actionsInterest in natural language processing (NLP), chatbot architecture, AI, and machine learningComfort defending your content decisions with executives, legal, and other partners, and can negotiate edits with diplomacy and an open mind.Ability to build credibility and trust with peers and executivesValuing pace over perfection, and thinking big picture while keeping an eye on the little detailsUses data and analytics to find opportunities for improving the customer experience
The Value You Deliver
Creating content for the chatbot, focused on a clear, simple conversational voice, tone, and style that aligns with established editorial and conversation design standardsCollaborating with UX designers, researchers, developers, subject matter experts, natural language processing (NLP) analysts, and business partnersReviewing chatbot conversations to ensure grammar model accuracy, optimizing the content, recommending new topics, and measuring impactDeveloping and promoting a content creation and maintenance process for the chatbot, based on firm and industry best practices, client needs, emerging technology and trends, as well as Fidelity’s enterprise goalsInfluencing a test, learn, and optimize approach to content development where you’ll make data informed decisions on the topics, tone, language, and delivery of contentChampioning content strategy standards across the teams you supportCertifications:
Category: Marketing
Job Description:
Fidelity Investments is looking for an agile, digital-first problem solver who’s skilled at conversation design, and is passionate about providing frictionless, simple digital experiences for customers!
As a member of the Content team, you’ll dedicate your time to designing conversations for one of our chatbots. In this role, you will focus on helping customers self-serve by simplifying complex concepts, providing end-to-end content strategy starting with content discovery through to content maintenance. You’ll play a key role in keeping customers informed, instilling confidence in their actions, and creating an accessible digital experience.
You’ll also play a meaningful role in championing and maintaining conversation design standards that give our customers confidence and make their interactions with us effortless.
The Expertise You Have
A minimum of 3 years' experience in conversation design with high attention to detail and ability to balance multiple workstreams at onceExperience writing for chatbots is strongly preferredAble to know how to ask the right questions of product and business owners to clarify processes and communicate them back to users in language they understandExperience in financial services or another industry that is complex, multi-channel, and regulatedProven track record of defining, testing, iterating on, and delivering best in class digital experiences
The Skills You Bring
Skill at simplifying the complex, using compelling, concise, and friendly language to help users navigate and take desired actionsInterest in natural language processing (NLP), chatbot architecture, AI, and machine learningComfort defending your content decisions with executives, legal, and other partners, and can negotiate edits with diplomacy and an open mind.Ability to build credibility and trust with peers and executivesValuing pace over perfection, and thinking big picture while keeping an eye on the little detailsUses data and analytics to find opportunities for improving the customer experience
The Value You Deliver
Creating content for the chatbot, focused on a clear, simple conversational voice, tone, and style that aligns with established editorial and conversation design standardsCollaborating with UX designers, researchers, developers, subject matter experts, natural language processing (NLP) analysts, and business partnersReviewing chatbot conversations to ensure grammar model accuracy, optimizing the content, recommending new topics, and measuring impactDeveloping and promoting a content creation and maintenance process for the chatbot, based on firm and industry best practices, client needs, emerging technology and trends, as well as Fidelity’s enterprise goalsInfluencing a test, learn, and optimize approach to content development where you’ll make data informed decisions on the topics, tone, language, and delivery of contentChampioning content strategy standards across the teams you supportCertifications:
Category: Marketing Fidelity’s working model
blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).
About Us
At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com.Fidelity Investments is an equal opportunity employer.Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation please contact the following:For roles based in the US: Contact the HR Leave of
Absence/Accommodation
Team by sending an email to
accommodations@fmr.com,
or by calling 800-835-5099, prompt 2, option 2For roles based in Ireland: Contact
AccommodationsIreland@fmr.comFor roles based in Germany: Contact A
ccommodationsgermany@fmr.com
#J-18808-Ljbffr