Capital One National Association
Senior Manager, Experience Design
Capital One National Association, Plano, Texas, us, 75086
Senior Manager, Experience Design
This is a Hybrid position located in Plano, TX. Relocation to Plano, TX is required if you're not located in the Dallas, TX area.We are currently seeking a Lead UX/UI Designer to join our team. We are passionate about advocating for user needs and delivering world-class products that redefine our customers’ day-to-day financial activities.The Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you.What You’ll Do:
As a leader and maker, you’ll be asked to handle responsibilities, including:Strategy & Planning
Collaborating with technology, product, and business teams to uncover customer and business needs, then translating them into engaging, simple, and intuitive design solutions and understandable concepts that evolve and enhance the product interface and experienceEngaging in portfolio prioritization to help set the strategy and product road map for the teamManaging through shifting priorities to provide clear direction and input on product prioritization and support early product definitionAdvocating for the customer through human-centered design methods, including: discovery, research, whiteboard sessions, and user testingChampioning prioritization of design centered product enhancements grounded in research and analysisWorking with partners and teams across various geographiesEmbracing and advocating for an experience mindset - this is as important to the work as the resultsLeading & Developing Teams
Building and leading successful teams through career development by mentoring, coaching, and elevating othersGuiding team members in strategy, research, alignment, analysis, design critiques, and design execution tasksNavigating conflict resolution within your team as well as within projects, teams and partner relationshipsParticipate in hiring by reviewing resumes, conducting interviews and attending consensusDiscovering & Delivering
Supporting early product definition by working with partners to facilitate discovery sessions that uncover customer pain points and opportunitiesDemonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teamsDriving end-to-end product design by:Working with researchers to understand customer needs and define opportunities through usability and empathy studies and analyzing data trendsFraming problems, defining insights, and designing new methodologies/practices to serve customer needsCreating process and user flows, wireframes, journey maps, and interaction models, resulting in low to high fidelity prototypesPlanning and facilitating workshops with internal and external stakeholders to align with business needsDesigning within existing — and creating new — standards to contribute to our internal design system, best practices, and guidelinesStorytelling through business acumen and presenting visual concepts to various stakeholdersCreating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleaguesBasic Qualifications
At least 6 years of experience with UX designPreferred Qualifications
Experience designing for cross channel experiencesComfortable working with a variety of business partners and delivering outcomesFamiliarity with design and prototyping tools, such as Adobe Products, Sketch and/or FigmaFamiliarity with working and contributing to and established design systemExperience managing a cross-functional teamAt this time, Capital One will not sponsor a new applicant for employment authorization for this position.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law.
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This is a Hybrid position located in Plano, TX. Relocation to Plano, TX is required if you're not located in the Dallas, TX area.We are currently seeking a Lead UX/UI Designer to join our team. We are passionate about advocating for user needs and delivering world-class products that redefine our customers’ day-to-day financial activities.The Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you.What You’ll Do:
As a leader and maker, you’ll be asked to handle responsibilities, including:Strategy & Planning
Collaborating with technology, product, and business teams to uncover customer and business needs, then translating them into engaging, simple, and intuitive design solutions and understandable concepts that evolve and enhance the product interface and experienceEngaging in portfolio prioritization to help set the strategy and product road map for the teamManaging through shifting priorities to provide clear direction and input on product prioritization and support early product definitionAdvocating for the customer through human-centered design methods, including: discovery, research, whiteboard sessions, and user testingChampioning prioritization of design centered product enhancements grounded in research and analysisWorking with partners and teams across various geographiesEmbracing and advocating for an experience mindset - this is as important to the work as the resultsLeading & Developing Teams
Building and leading successful teams through career development by mentoring, coaching, and elevating othersGuiding team members in strategy, research, alignment, analysis, design critiques, and design execution tasksNavigating conflict resolution within your team as well as within projects, teams and partner relationshipsParticipate in hiring by reviewing resumes, conducting interviews and attending consensusDiscovering & Delivering
Supporting early product definition by working with partners to facilitate discovery sessions that uncover customer pain points and opportunitiesDemonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teamsDriving end-to-end product design by:Working with researchers to understand customer needs and define opportunities through usability and empathy studies and analyzing data trendsFraming problems, defining insights, and designing new methodologies/practices to serve customer needsCreating process and user flows, wireframes, journey maps, and interaction models, resulting in low to high fidelity prototypesPlanning and facilitating workshops with internal and external stakeholders to align with business needsDesigning within existing — and creating new — standards to contribute to our internal design system, best practices, and guidelinesStorytelling through business acumen and presenting visual concepts to various stakeholdersCreating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleaguesBasic Qualifications
At least 6 years of experience with UX designPreferred Qualifications
Experience designing for cross channel experiencesComfortable working with a variety of business partners and delivering outcomesFamiliarity with design and prototyping tools, such as Adobe Products, Sketch and/or FigmaFamiliarity with working and contributing to and established design systemExperience managing a cross-functional teamAt this time, Capital One will not sponsor a new applicant for employment authorization for this position.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law.
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