Pinnacle Live
Audio Visual Manager
Pinnacle Live, Chandler, Arizona, United States, 85249
AV Manager
Company Overview
Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. The most impressive, impactful meetings and events all have the same common denominator: dedicated, determined people working behind-the-scenes to make it happen. We’re looking for those people. Pinnacle Live is a Collaborative Crusader. We empower you to tackle tough challenges to deliver unforgettable hospitality and live event experiences.Job Summary:
This AV Manager is responsible for managing the day-to-day overall AV operations, sales, forecasting, and service objectives of a hotel property or venue under the direct leadership of the Area Manager or RVP.Essential Functions:
Directly supervises, coaches, and mentors audio visual team members.Responsible for sales either directly or indirectly at the property, makes sales calls as needed, generates quotes, and corresponds with clients to target revenue goals.Builds and maintains positive and professional relationships with hotel/venue staff, attends meetings as required.Works closely with hotel partners and direct clients to ensure audio visual needs are met for a successful meeting.Oversees daily floor operation including room sets/strikes.Completes necessary AVMS flow sheets, billing, arranges for additional labor, services, and equipment as needed.Works with Area Manager to coordinate the weekly schedule and yearly inventory.Prevents inventory loss by ensuring that equipment is recovered and secured from meeting areas and stored in proper secured locations.Works with Area Manager and/or RVP to develop and train all AV staff at property on standards and proper procedures.Operates equipment in a live show setting as needed.Creates or rearranges sets to enhance clients' vision.Leads, performs, and reinforces customer service standards to AV team.Learns proper and optimal operation and troubleshooting of equipment and performs preventative maintenance of equipment as needed.Follows and acts in accordance with all company rules and policies in regard to general operation of the company, including but not limited to working hours, procedures, and specific company rules.Education & Experience:
High School Graduate or equivalent.Minimum two (2) years event technology experience in a hospitality environment.Minimum two (2) years demonstrated managerial experience.Excellent communication skills with the ability to foster long-term relationships (with internal teams, external partners).Required Skills & Knowledge:
Communicate successfully and professionally with AV staff, clients, and partners.Knowledge of audio-visual equipment, set-up, and operations.Work in a timely manner and be able to multi-task.Detail-oriented with strong follow-up and follow-through skills.Demonstrates good communication skills.Possesses good organizational skills and the ability to adapt and function successfully in a high-volume, sometimes stressful environment.Ability to work varied and changing schedule (mornings, nights & weekends included).Flexibility in accommodating a changing work schedule as necessary.Basic computer skills including Microsoft Office, networking, IT device management, PC and Mac operations. Must be proficient with PowerPoint, Keynote, and Internet usage.Exhibits excellent communication skills, both oral and written: is clear, concise, sincere, and persuasive.High degree of ownership and self-initiation skills as well as a positive professional demeanor.Set an example for professional grooming and presentation standards as required by hotel partner/specific worksite.Pinnacle Live is an E-verify and Equal Employment Opportunity Employer.Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all.Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.
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Company Overview
Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. The most impressive, impactful meetings and events all have the same common denominator: dedicated, determined people working behind-the-scenes to make it happen. We’re looking for those people. Pinnacle Live is a Collaborative Crusader. We empower you to tackle tough challenges to deliver unforgettable hospitality and live event experiences.Job Summary:
This AV Manager is responsible for managing the day-to-day overall AV operations, sales, forecasting, and service objectives of a hotel property or venue under the direct leadership of the Area Manager or RVP.Essential Functions:
Directly supervises, coaches, and mentors audio visual team members.Responsible for sales either directly or indirectly at the property, makes sales calls as needed, generates quotes, and corresponds with clients to target revenue goals.Builds and maintains positive and professional relationships with hotel/venue staff, attends meetings as required.Works closely with hotel partners and direct clients to ensure audio visual needs are met for a successful meeting.Oversees daily floor operation including room sets/strikes.Completes necessary AVMS flow sheets, billing, arranges for additional labor, services, and equipment as needed.Works with Area Manager to coordinate the weekly schedule and yearly inventory.Prevents inventory loss by ensuring that equipment is recovered and secured from meeting areas and stored in proper secured locations.Works with Area Manager and/or RVP to develop and train all AV staff at property on standards and proper procedures.Operates equipment in a live show setting as needed.Creates or rearranges sets to enhance clients' vision.Leads, performs, and reinforces customer service standards to AV team.Learns proper and optimal operation and troubleshooting of equipment and performs preventative maintenance of equipment as needed.Follows and acts in accordance with all company rules and policies in regard to general operation of the company, including but not limited to working hours, procedures, and specific company rules.Education & Experience:
High School Graduate or equivalent.Minimum two (2) years event technology experience in a hospitality environment.Minimum two (2) years demonstrated managerial experience.Excellent communication skills with the ability to foster long-term relationships (with internal teams, external partners).Required Skills & Knowledge:
Communicate successfully and professionally with AV staff, clients, and partners.Knowledge of audio-visual equipment, set-up, and operations.Work in a timely manner and be able to multi-task.Detail-oriented with strong follow-up and follow-through skills.Demonstrates good communication skills.Possesses good organizational skills and the ability to adapt and function successfully in a high-volume, sometimes stressful environment.Ability to work varied and changing schedule (mornings, nights & weekends included).Flexibility in accommodating a changing work schedule as necessary.Basic computer skills including Microsoft Office, networking, IT device management, PC and Mac operations. Must be proficient with PowerPoint, Keynote, and Internet usage.Exhibits excellent communication skills, both oral and written: is clear, concise, sincere, and persuasive.High degree of ownership and self-initiation skills as well as a positive professional demeanor.Set an example for professional grooming and presentation standards as required by hotel partner/specific worksite.Pinnacle Live is an E-verify and Equal Employment Opportunity Employer.Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all.Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.
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