Pinnacle Live
Venue Director I - Audio Visual, Event Technology
Pinnacle Live, Providence, Rhode Island, us, 02912
Venue Director I
Company OverviewPinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. We're looking for dedicated, determined people to join our team.Job Summary:The Venue Director I is responsible for successfully managing their assigned venue, maintaining profitability, achieving sales and operations goals, and providing best-in-class customer service to all stakeholders, including hotel partners, clients, and team members. The Venue Director I will create a culture of achievement, support diversity, pursue continuous improvement, and demonstrate commitment to cultivating and growing the venue relationship. Business hours will vary, with extended hours on weekends and minimal travel required.Essential Functions:Provide leadership in executing all phases of events while maintaining the highest commitment to best-in-class customer service to internal and external stakeholders.Ensure efficient floor operations, including timely and accurate set and strike of equipment and other essential floor activities.Review P&L to ensure profitability; manage expenses by effectively utilizing available resources; and implement cost control measures where necessary.Maintain inventory integrity, ensuring quality, functionality, organization, and availability.Attend hotel meetings as necessary.Maintain a working knowledge of industry trends, tools, and innovations.Develop and maintain strong relationships with venue partners.Represent Pinnacle Live as a valued partner at hotel meetings and customer site visits.Ensure timely payment of all payables and completion of all reporting.Utilize Sales Process to maximize revenue and improve capture rate during all phases of the sales cycle.Train, manage, and develop team in accordance with company SOPs facilitating elevated customer service standards and employee growth.Provide technical support for events as necessary.Delegate tasks effectively as required.Comply with all safety protocols and standard operating procedures.Other duties as assigned.Education & Experience:High School Graduate or equivalent.Three (3) years of management-level experience in the audio-visual and/or hospitality industry preferred.Demonstrated experience aligning team members behind common goals.Excellent communication skills with the ability to foster long-term relationships with internal teams and external partners.Required Skills & Knowledge:Strong technical aptitude.Good working knowledge of computer hardware and software.Planning ability; able to plan and prioritize.Strong interpersonal skills.Excellent verbal and written communication skills.Excellent organizational skills and attention to detail.Strong team player orientation.Professional appearance.Reasonable accommodations may enable individuals with disabilities to perform essential functions.Pinnacle Live is an E-Verify and Equal Employment Opportunity Employer. We are committed to welcoming, valuing, and supporting every person and their unique contributions, fostering an environment where diversity, equity, inclusion, belonging, and mutual respect thrive.
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Company OverviewPinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. We're looking for dedicated, determined people to join our team.Job Summary:The Venue Director I is responsible for successfully managing their assigned venue, maintaining profitability, achieving sales and operations goals, and providing best-in-class customer service to all stakeholders, including hotel partners, clients, and team members. The Venue Director I will create a culture of achievement, support diversity, pursue continuous improvement, and demonstrate commitment to cultivating and growing the venue relationship. Business hours will vary, with extended hours on weekends and minimal travel required.Essential Functions:Provide leadership in executing all phases of events while maintaining the highest commitment to best-in-class customer service to internal and external stakeholders.Ensure efficient floor operations, including timely and accurate set and strike of equipment and other essential floor activities.Review P&L to ensure profitability; manage expenses by effectively utilizing available resources; and implement cost control measures where necessary.Maintain inventory integrity, ensuring quality, functionality, organization, and availability.Attend hotel meetings as necessary.Maintain a working knowledge of industry trends, tools, and innovations.Develop and maintain strong relationships with venue partners.Represent Pinnacle Live as a valued partner at hotel meetings and customer site visits.Ensure timely payment of all payables and completion of all reporting.Utilize Sales Process to maximize revenue and improve capture rate during all phases of the sales cycle.Train, manage, and develop team in accordance with company SOPs facilitating elevated customer service standards and employee growth.Provide technical support for events as necessary.Delegate tasks effectively as required.Comply with all safety protocols and standard operating procedures.Other duties as assigned.Education & Experience:High School Graduate or equivalent.Three (3) years of management-level experience in the audio-visual and/or hospitality industry preferred.Demonstrated experience aligning team members behind common goals.Excellent communication skills with the ability to foster long-term relationships with internal teams and external partners.Required Skills & Knowledge:Strong technical aptitude.Good working knowledge of computer hardware and software.Planning ability; able to plan and prioritize.Strong interpersonal skills.Excellent verbal and written communication skills.Excellent organizational skills and attention to detail.Strong team player orientation.Professional appearance.Reasonable accommodations may enable individuals with disabilities to perform essential functions.Pinnacle Live is an E-Verify and Equal Employment Opportunity Employer. We are committed to welcoming, valuing, and supporting every person and their unique contributions, fostering an environment where diversity, equity, inclusion, belonging, and mutual respect thrive.
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