Oncourse Home Solutions
Instructional Designer
Oncourse Home Solutions, Naperville, Illinois, United States, 60564
Oncourse Home Solutions (OHS) is a people-centric organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.4+ million customers across the U.S. Our mission is to help homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to all by becoming the most forward-thinking and community-driven home solutions organization of the 21st century. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported.We partner with cities, utilities, insurance providers, retailers, financial service companies and member associations to help them maintain and protect their customers’ most important asset—their home. Our passion for empowering customers to confidently run their households is what drives us. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse Super’—Successful, United, Progressive, Empathetic, Reliable. Supers get it done. We sweat homeownership so our customers don’t have to. We view every day as an opportunity to step up, step out, and remind others that they’re in this together, to stay on course.We are proud equal opportunity employer, and our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. OHS is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment.Located at our office in Naperville, IL, our office environment is a key driver of our company culture and employee experience. A regular in-office HYBRID model is required (generally in office Tues/Wed/Thurs. and remote M & F).Position SummaryReporting to the Manager, Training the Instructional Designer, Training
is responsible for
the design and development of training materials focused on the OHS organization. As an essential part of our training team, responsible for creating engaging and effective learning experiences for our employees. You will collaborate with subject matter experts to design and develop training materials and courses that align with our organizational goals. Your role will involve designing content, selecting
appropriate delivery
methods, and ensuring that our training programs are engaging, interactive, and impactful. This requires creating materials for
the
classroom, computer-based training
storyboards
, job aids
,
and other training aids as needed. This role may also develop courses or collaborate with external vendor partners for course development.Responsibilities• Design instructor-led or computer-based training programs, applying sound design, principles, and methodologies, to address needs.• Develops and updates instructor-led materials (participant and facilitator guides), develops interactive exercises and creates evaluation measures to ensure learning and transfer of concepts is taking place.• Responsible for technical writing and
process
documentation•
Assists
business partners with documentation of current and new processes resulting from technology, regulatory, and business changes.• Ensures continuity and alignment of the training curriculum in support of corporate
values, leadership concepts/models, business strategies, etc.• Collaborates with Training Supervisor/Manager, subject matter experts (SME) and other training professionals to understand strategies and develop training content.• Coordinates with Training Manager to produce training materials (e.g., manuals, displays, activities, documentation).• Partners with assigned
trainer
to transfer knowledge from development to delivery.• Interacts with external vendors on training design to deliver a quality finished product.• Responsible for creating the training design and identifying
appropriate learning
objectives.• Collaborate with subject matter experts and training managers to
identify
training needs and goals.• Design and develop a wide range of training materials, including e-learning courses, instructor-led materials, videos, and job aids.•
Utilize
instructional design principles and adult learning theories to create effective and engaging training content.• Select and implement
appropriate instructional
strategies and delivery methods based on content and audience.• Create interactive and visually appealing training materials using authoring tools and multimedia elements.• Conduct needs assessments to
determine
the effectiveness of existing training programs and recommend improvements.• Ensure that training materials are compliant with industry standards and regulations.• Stay updated with emerging trends and technologies in instructional design and incorporate innovative approaches into training programs.• Collaborate with the training team to evaluate and assess the effectiveness of training initiatives and make necessary adjustments.•
Assist
in the maintenance and updating of the organization’s Learning Management System (LMS).• Provide support and guidance to trainers and facilitators during training delivery.We're Excited if This is YouExperience and Qualifications of the Role•
3+ year experience within instructional design experience.• In-depth knowledge of call center operations, customer service principles and best practices.• Excellent communication skills both written and verbal• Known as a partner with a can do, optimistic, “nothing will get in my way” attitude• Exceptional organizational and time management abilities.• Strong knowledge of adult learning principles.• Adaptability to fast-paced, dynamic call center environments.• Strong interpersonal skills to work effectively with trainers and other stakeholders.• Creativity and innovation to design engaging and interactive training content• Effective time management, organizational skills, and the ability to work under pressure•
Proficiency
in
creating
and delivering training materials, both in-person and onlineComputer Skills Needed to Perform this JobProficiency
in Microsoft
O365Proficiency
in Microsoft and Google SuitesPrefer knowledge learning management system and e-learning authoring tools (Articulate 360, Rise, Camtasia, AI, Balto)
Knowledge of Video Editing SoftwareVirtual Classroom and Webinar PlatformEducationBachelor’s degree in Business, Instructional Design, Adult Learning, or 3 years related / equivalent (or relevant experience)Certificates, Licenses, RegistrationsDegree in Instructional DesignAction Oriented
- Enjoys working hard; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.Communicate Effectively
- Is able to clearly and succinctly communicate verbally and in writing in a variety of settings and styles; can get messages across that have the desired effect.Creativity
-Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.Functional / Technical Skills
- Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.Innovation Management
-Is good at bringing the creative ideas of others to market; has good judgment about which creative ideas and suggestions will work; has a sense about managing the creative process of others; can facilitate effective brainstorming; can project how potential ideas may play out in the marketplace.Time Management
- Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.
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is responsible for
the design and development of training materials focused on the OHS organization. As an essential part of our training team, responsible for creating engaging and effective learning experiences for our employees. You will collaborate with subject matter experts to design and develop training materials and courses that align with our organizational goals. Your role will involve designing content, selecting
appropriate delivery
methods, and ensuring that our training programs are engaging, interactive, and impactful. This requires creating materials for
the
classroom, computer-based training
storyboards
, job aids
,
and other training aids as needed. This role may also develop courses or collaborate with external vendor partners for course development.Responsibilities• Design instructor-led or computer-based training programs, applying sound design, principles, and methodologies, to address needs.• Develops and updates instructor-led materials (participant and facilitator guides), develops interactive exercises and creates evaluation measures to ensure learning and transfer of concepts is taking place.• Responsible for technical writing and
process
documentation•
Assists
business partners with documentation of current and new processes resulting from technology, regulatory, and business changes.• Ensures continuity and alignment of the training curriculum in support of corporate
values, leadership concepts/models, business strategies, etc.• Collaborates with Training Supervisor/Manager, subject matter experts (SME) and other training professionals to understand strategies and develop training content.• Coordinates with Training Manager to produce training materials (e.g., manuals, displays, activities, documentation).• Partners with assigned
trainer
to transfer knowledge from development to delivery.• Interacts with external vendors on training design to deliver a quality finished product.• Responsible for creating the training design and identifying
appropriate learning
objectives.• Collaborate with subject matter experts and training managers to
identify
training needs and goals.• Design and develop a wide range of training materials, including e-learning courses, instructor-led materials, videos, and job aids.•
Utilize
instructional design principles and adult learning theories to create effective and engaging training content.• Select and implement
appropriate instructional
strategies and delivery methods based on content and audience.• Create interactive and visually appealing training materials using authoring tools and multimedia elements.• Conduct needs assessments to
determine
the effectiveness of existing training programs and recommend improvements.• Ensure that training materials are compliant with industry standards and regulations.• Stay updated with emerging trends and technologies in instructional design and incorporate innovative approaches into training programs.• Collaborate with the training team to evaluate and assess the effectiveness of training initiatives and make necessary adjustments.•
Assist
in the maintenance and updating of the organization’s Learning Management System (LMS).• Provide support and guidance to trainers and facilitators during training delivery.We're Excited if This is YouExperience and Qualifications of the Role•
3+ year experience within instructional design experience.• In-depth knowledge of call center operations, customer service principles and best practices.• Excellent communication skills both written and verbal• Known as a partner with a can do, optimistic, “nothing will get in my way” attitude• Exceptional organizational and time management abilities.• Strong knowledge of adult learning principles.• Adaptability to fast-paced, dynamic call center environments.• Strong interpersonal skills to work effectively with trainers and other stakeholders.• Creativity and innovation to design engaging and interactive training content• Effective time management, organizational skills, and the ability to work under pressure•
Proficiency
in
creating
and delivering training materials, both in-person and onlineComputer Skills Needed to Perform this JobProficiency
in Microsoft
O365Proficiency
in Microsoft and Google SuitesPrefer knowledge learning management system and e-learning authoring tools (Articulate 360, Rise, Camtasia, AI, Balto)
Knowledge of Video Editing SoftwareVirtual Classroom and Webinar PlatformEducationBachelor’s degree in Business, Instructional Design, Adult Learning, or 3 years related / equivalent (or relevant experience)Certificates, Licenses, RegistrationsDegree in Instructional DesignAction Oriented
- Enjoys working hard; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.Communicate Effectively
- Is able to clearly and succinctly communicate verbally and in writing in a variety of settings and styles; can get messages across that have the desired effect.Creativity
-Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.Functional / Technical Skills
- Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.Innovation Management
-Is good at bringing the creative ideas of others to market; has good judgment about which creative ideas and suggestions will work; has a sense about managing the creative process of others; can facilitate effective brainstorming; can project how potential ideas may play out in the marketplace.Time Management
- Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.
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