Thermo Fisher Scientific
Technical Support Specialist III (SEM) - Richardson, TX
Thermo Fisher Scientific, Richardson, Texas, United States, 75080
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
Job Description
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving analytical challenges, growing efficiency in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our distributed team of more than 100,000 colleagues delivers an outstanding combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
Key responsibilities include, but are not exclusively:
Working in compliance with legislation and IMS (required for all)
Provide outstanding support in the form of technical assistance (remote & onsite) to the regional service teams in your area of product specialization.
Provide mentorship and feedback on diagnostic and test procedures required for support of systems
Provide feedback to product quality teams, analyze and initiate improvement projects on systems and subsystems as required.
Gives primarily input or develops solving documentation. Validates service sophisticated fixing documentation and software.
Cultivate and develop positive working relationships with Field Service Engineers (FSE’s), Applications, other Global Technical Support (GTS) groups, Development and Operations
Requirements:
BA degree in Electronics, Mechanics, or related subject area or comparable training (military or technical school)
Typically requires 5+ years’ experience with service and/or manufacturing in high-tech industry or laboratory
All-round technical knowledge and practical skills in multidisciplinary trouble shooting
Proven track record as a self-starter who is also highly productive when not supervised
Works with demanding customers and understands the importance of customer relations and intimacy
Project leader skills
International Travel (50% of working time following initial training period)
Proficient in English (verbal and in writing)
Other language skills are an asset
Competencies:
Customer Focus
Communication
Detailed Problem solving
Planning / Prioritizing & Goal setting
Decisiveness
Tolerance of Ambiguity
Partnership
Energizing others
Flexibility
Decision making and Problem Solving
Gets Results
Relationship building
Influence & Persuasion
At Thermo Fisher Scientific, each one, of our 100,000 outstanding minds, has a unique story to tell. Join us and chip in to our unusual mission—enabling our customers to make the world healthier, cleaner and safer.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin protected veteran status, disability or any other legally protected status.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
Job Description
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving analytical challenges, growing efficiency in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our distributed team of more than 100,000 colleagues delivers an outstanding combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
Key responsibilities include, but are not exclusively:
Working in compliance with legislation and IMS (required for all)
Provide outstanding support in the form of technical assistance (remote & onsite) to the regional service teams in your area of product specialization.
Provide mentorship and feedback on diagnostic and test procedures required for support of systems
Provide feedback to product quality teams, analyze and initiate improvement projects on systems and subsystems as required.
Gives primarily input or develops solving documentation. Validates service sophisticated fixing documentation and software.
Cultivate and develop positive working relationships with Field Service Engineers (FSE’s), Applications, other Global Technical Support (GTS) groups, Development and Operations
Requirements:
BA degree in Electronics, Mechanics, or related subject area or comparable training (military or technical school)
Typically requires 5+ years’ experience with service and/or manufacturing in high-tech industry or laboratory
All-round technical knowledge and practical skills in multidisciplinary trouble shooting
Proven track record as a self-starter who is also highly productive when not supervised
Works with demanding customers and understands the importance of customer relations and intimacy
Project leader skills
International Travel (50% of working time following initial training period)
Proficient in English (verbal and in writing)
Other language skills are an asset
Competencies:
Customer Focus
Communication
Detailed Problem solving
Planning / Prioritizing & Goal setting
Decisiveness
Tolerance of Ambiguity
Partnership
Energizing others
Flexibility
Decision making and Problem Solving
Gets Results
Relationship building
Influence & Persuasion
At Thermo Fisher Scientific, each one, of our 100,000 outstanding minds, has a unique story to tell. Join us and chip in to our unusual mission—enabling our customers to make the world healthier, cleaner and safer.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin protected veteran status, disability or any other legally protected status.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.