Swift Technologies Inc
Broadcast Network Operations Lead
Swift Technologies Inc, New York, New York, United States,
Role: Broadcast Network Operations LeadLocation: New York – Local Candidates PreferredProject Tenure: 12 Month
Relevant Experience: 10+ Years
Job Description & Requirements:Minimum Qualifications:* Education: Bachelor’s degree in Electrical Engineering or Network/System Engineering with astrong focus on Television Broadcast, Streaming, and OTT experience, or equivalent practicalexperience.* Experience: A minimum of 10 years of relevant work experience in deploying and managingnetwork or systems environments that support Television Broadcast, Streaming, and OTTservices.* Television Operations Center Experience: Proven experience working in a Television OperationsCenter, with responsibility for 24/7 monitoring of live video and audio streams.Responsibilities:1. Incident Management: Respond to and troubleshoot incidents escalated from the Tier 1 Analystteam, performing advanced troubleshooting as per defined SOPs and meeting SLA levels.2. Incident Escalation & Ownership: Triage and escalate incidents as required, maintaining end-to-end ownership until ticket resolution.3. Diagnosis & Tracking: Validate problem descriptions, conduct detailed diagnostics, and trackincidents within the trouble-ticketing system.4. Backlog Management: Address backlog tickets from previous shifts and ensure necessaryfollow-ups are conducted.5. External Escalations: Monitor and manage external escalations, including follow-ups foroutstanding tickets and Root Cause Analyses (RCAs).6. Major Incident Handling: Participate in, manage, and drive the resolution of major incidents.7. Postmortem & Problem Management: Develop postmortem reports and lead problemmanagement initiatives.8. Communication: Handle escalated incidents, working closely with customers and stakeholdersto provide regular outage notifications.9. Service Requests & Station Turn-ups: Manage service requests and perform new station turn-ups.10. Process Improvement: Provide regular feedback on troubleshooting processes anddocumentation gaps, updating existing SOPs and developing new ones as needed.11. Documentation: Update infrastructure documentation, including system understandingdocuments, SOPs, and infrastructure diagrams.12. Shift Coordination: Actively participate in daily standup meetings and shift handover calls,providing updates on pending tickets for the next shift.Required Skills & Qualifications:* Network Operations Center (NOC) Experience: At least 5 years of experience as an L3 engineeror team lead in a Video NOC, technical support center, or in network troubleshooting forbroadcast, streaming, or OTT platforms.* NOC Tools & ITIL Processes: Strong understanding of NOC monitoring tools, event handling, andITIL processes.* Incident Management Expertise: Extensive experience in end-to-end incident management,including ticketing and supporting maintenance requests.* Data Networking & Video Networking: Solid understanding of data networking, videonetworking technologies, and the associated protocols.* Switching & Routing: Proficient in switching and routing technologies, with hands-on experienceusing Cisco/Juniper device CLIs.* Network Traffic Monitoring: Experience monitoring and analyzing network traffic with toolssuch as Logic Monitor and SolarWinds NTA.* Firewall & Security: Expertise in firewall configuration and deployment, specifically with FortinetFortigate, Checkpoint, Cisco ASA, and Juniper SRX.* Juniper Experience: Proficiency with Juniper MX40, EX4200, SRX 1500 series, and JuniperApstra.* Load Balancing: Experience configuring and administering F5 Big-IP Load Balancers (GTM andLTM), including writing iRules.* SIEM Tools: Skilled in deploying and configuring SPLUNK (SIEM Tools) for log and event dataaggregation.* SD-WAN Solutions: Experience deploying SD-WAN solutions, including vEdge, vBond, vSmart,and vManage.* Wireless Infrastructure: Proficiency in managing wireless infrastructure such as Cisco Meraki,Aruba, Clear Pass, and BYOD management.* Audio/Video Technologies: In-depth knowledge of audio/video technologies, including MPEG-4/H.264, HEVC/H.265, ASI, MPEG2 Transport Streams, ATSC, PCM, AC3, and related standards.* Video Platforms & Delivery Networks: Experience with at least two video platforms and twoareas of a Video Delivery Network (e.g., Acquire, Encode, Encrypt, Deliver).* Advanced Troubleshooting: Ability to perform advanced troubleshooting on audio/videotechnologies, IPTV platforms, and switching/routing protocols.* Project Deployments: Experience rolling out configuration changes and managing projectdeployments.* Leadership & Problem Management: Provide guidance to Video Operations Analysts, leadproblem management efforts, and develop postmortem reports in collaboration with the team.* Sports Event Familiarity: Knowledge of American sports events such as MLB Baseball, CollegeFootball, NFL, and NBA Basketball is preferred.* Shift Work: Willingness to work in shifts within a 24x7 operational environment.
Relevant Experience: 10+ Years
Job Description & Requirements:Minimum Qualifications:* Education: Bachelor’s degree in Electrical Engineering or Network/System Engineering with astrong focus on Television Broadcast, Streaming, and OTT experience, or equivalent practicalexperience.* Experience: A minimum of 10 years of relevant work experience in deploying and managingnetwork or systems environments that support Television Broadcast, Streaming, and OTTservices.* Television Operations Center Experience: Proven experience working in a Television OperationsCenter, with responsibility for 24/7 monitoring of live video and audio streams.Responsibilities:1. Incident Management: Respond to and troubleshoot incidents escalated from the Tier 1 Analystteam, performing advanced troubleshooting as per defined SOPs and meeting SLA levels.2. Incident Escalation & Ownership: Triage and escalate incidents as required, maintaining end-to-end ownership until ticket resolution.3. Diagnosis & Tracking: Validate problem descriptions, conduct detailed diagnostics, and trackincidents within the trouble-ticketing system.4. Backlog Management: Address backlog tickets from previous shifts and ensure necessaryfollow-ups are conducted.5. External Escalations: Monitor and manage external escalations, including follow-ups foroutstanding tickets and Root Cause Analyses (RCAs).6. Major Incident Handling: Participate in, manage, and drive the resolution of major incidents.7. Postmortem & Problem Management: Develop postmortem reports and lead problemmanagement initiatives.8. Communication: Handle escalated incidents, working closely with customers and stakeholdersto provide regular outage notifications.9. Service Requests & Station Turn-ups: Manage service requests and perform new station turn-ups.10. Process Improvement: Provide regular feedback on troubleshooting processes anddocumentation gaps, updating existing SOPs and developing new ones as needed.11. Documentation: Update infrastructure documentation, including system understandingdocuments, SOPs, and infrastructure diagrams.12. Shift Coordination: Actively participate in daily standup meetings and shift handover calls,providing updates on pending tickets for the next shift.Required Skills & Qualifications:* Network Operations Center (NOC) Experience: At least 5 years of experience as an L3 engineeror team lead in a Video NOC, technical support center, or in network troubleshooting forbroadcast, streaming, or OTT platforms.* NOC Tools & ITIL Processes: Strong understanding of NOC monitoring tools, event handling, andITIL processes.* Incident Management Expertise: Extensive experience in end-to-end incident management,including ticketing and supporting maintenance requests.* Data Networking & Video Networking: Solid understanding of data networking, videonetworking technologies, and the associated protocols.* Switching & Routing: Proficient in switching and routing technologies, with hands-on experienceusing Cisco/Juniper device CLIs.* Network Traffic Monitoring: Experience monitoring and analyzing network traffic with toolssuch as Logic Monitor and SolarWinds NTA.* Firewall & Security: Expertise in firewall configuration and deployment, specifically with FortinetFortigate, Checkpoint, Cisco ASA, and Juniper SRX.* Juniper Experience: Proficiency with Juniper MX40, EX4200, SRX 1500 series, and JuniperApstra.* Load Balancing: Experience configuring and administering F5 Big-IP Load Balancers (GTM andLTM), including writing iRules.* SIEM Tools: Skilled in deploying and configuring SPLUNK (SIEM Tools) for log and event dataaggregation.* SD-WAN Solutions: Experience deploying SD-WAN solutions, including vEdge, vBond, vSmart,and vManage.* Wireless Infrastructure: Proficiency in managing wireless infrastructure such as Cisco Meraki,Aruba, Clear Pass, and BYOD management.* Audio/Video Technologies: In-depth knowledge of audio/video technologies, including MPEG-4/H.264, HEVC/H.265, ASI, MPEG2 Transport Streams, ATSC, PCM, AC3, and related standards.* Video Platforms & Delivery Networks: Experience with at least two video platforms and twoareas of a Video Delivery Network (e.g., Acquire, Encode, Encrypt, Deliver).* Advanced Troubleshooting: Ability to perform advanced troubleshooting on audio/videotechnologies, IPTV platforms, and switching/routing protocols.* Project Deployments: Experience rolling out configuration changes and managing projectdeployments.* Leadership & Problem Management: Provide guidance to Video Operations Analysts, leadproblem management efforts, and develop postmortem reports in collaboration with the team.* Sports Event Familiarity: Knowledge of American sports events such as MLB Baseball, CollegeFootball, NFL, and NBA Basketball is preferred.* Shift Work: Willingness to work in shifts within a 24x7 operational environment.