Raymond James Financial
Analyst, Voice and Video Communications
Raymond James Financial, Palmetto, Florida, us, 34220
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This service is set to sign out after {0} minutes of inactivity.Job Description - Analyst, Voice and Video Communications (2401782)Job DescriptionAnalyst, Voice and Video Communications
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2401782DescriptionNote:
This position will follow our hybrid work model; we expect candidates to be two days in-office and three days’ work-from-home at either of our St. Petersburg, FL; Memphis, TN; Denver, CO; or Southfield, MI, office locations.Job Summary:As an Analyst, your main responsibility will be troubleshooting voice and video conferencing issues across the Home Office campus and Branch locations. You will work closely with Engineers to test new technology solutions and operationalize those steps for problem resolution and outage situations. You will apply specialized domain knowledge to monitor, assess, analyze, and evaluate processes and data. Furthermore, based on experience, analysis, and knowledge, you will make judgments and recommendations.Essential Duties and Responsibilities:Performs break/fix and move/add/change work related to voice and video conferencing issues in the firm while following established guidelines but must also be able to use judgment and skills to take the best line of action.Consults with users to determine needs, make recommendations, and build solutions.Analyzes problems with voice and video conferencing services and systems to recommend and implement solutions.Tests solutions to ensure they meet firm standards and user requirements.Documents all new and modified processes, procedures, and solutions for support teams.Creates technical documentation and maintains currency and accuracy.Monitors and responds to automated alerts, incident and request tickets, and changes related to branch or home office voice and video conferencing systems.Provides support and user administration for voice and video conferencing systems.Provides maintenance and troubleshooting support, including patches, upgrades, and hardware.Provides support and training to users in the firm on the use of voice and video conferencing equipment and services.Leads vendor dispatch to remote locations for testing, repair, and troubleshooting equipment, circuits, and services.Contributes to automation and process improvement efforts for voice and video conferencing technologies.May lead small projects or support project work.Performs other duties and responsibilities as assigned.Qualifications
Knowledge, Skills, and Abilities:Knowledge of:Call Center (Verizon Contact Center).Call Recording (NICE).Turrets (Speakerbus).Hoot and Holler (Speakerbus).Oracle session border controllers (SBC).Ticket systems (ServiceNow).VoIP implementation and support, including IP Phone/trunks and IP networking.SIP protocol.Video transport protocols H.320 and H.323.ISDN architecture and implementation.Basic cabling infrastructure.Skill in:Troubleshooting.Application administration and support.Creating and maintaining technical documentation.Contributing to process improvement efforts.Ability to:Identify and understand issues, problems, and opportunities; compare data from different sources to draw conclusions.Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.Use effective approaches for choosing a course of action or developing appropriate solutions; recommend or take action that is consistent with available facts, constraints, and probable consequences.Demonstrate a satisfactory level of technical and professional skill or knowledge in position-related areas; remain current with developments and trends in areas of expertise.Develop and use collaborative relationships to facilitate the accomplishment of work goals.Make internal and external clients and their needs a primary focus of actions; develop and sustain productive client relationships.Handle escalated or complex break/fix and move/add/change situations as required.Work a non-standard shift, including nights and/or weekends, or may have on-call responsibilities.Travel, though limited, can be expected.Education/Previous Experience:Bachelor’s Degree (B.S.) in MIS, Computer Sciences, or a related degree with zero (0) to two (2) years of relevant experience in a technology or telecom environment or a combination of education, training, and experience as approved by Human Resources.Licenses/Certifications:None required.Raymond James Guiding Behaviors
At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.We expect our associates at all levels to:• Grow professionally and inspire others to do the same• Work with and through others to achieve desired outcomes• Make prompt, pragmatic choices and act with the client in mind• Take ownership and hold themselves and others accountable for delivering results that matter• Contribute to the continuous evolution of the firmAt Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.Job
Job
TechnologyPrimary Location
Primary Location
US-TN-Memphis-MemphisOther Locations
Organization
Organization
TechnologySchedule
Schedule
Full-timeShift
Shift
Day JobTravel
Travel
NoSalary Range: CO, CA, DC, HI, IL, NJ, NY, WA (based on Education, Work Experience, and Geographic Location)
$70,000 to $115,000Raymond James & Associates, Inc., member / , and Raymond James Financial Services, Inc., member / , are subsidiaries of Raymond James Financial, Inc.New York Stock Exchange SIPC FINRA SIPCRaymond James and Raymond James Financial are registered trademarks of Raymond James Financial, Inc.
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Click OK to reset the timer to {0} minutes.You have been signed out.
This service is set to sign out after {0} minutes of inactivity.Job Description - Analyst, Voice and Video Communications (2401782)Job DescriptionAnalyst, Voice and Video Communications
-
2401782DescriptionNote:
This position will follow our hybrid work model; we expect candidates to be two days in-office and three days’ work-from-home at either of our St. Petersburg, FL; Memphis, TN; Denver, CO; or Southfield, MI, office locations.Job Summary:As an Analyst, your main responsibility will be troubleshooting voice and video conferencing issues across the Home Office campus and Branch locations. You will work closely with Engineers to test new technology solutions and operationalize those steps for problem resolution and outage situations. You will apply specialized domain knowledge to monitor, assess, analyze, and evaluate processes and data. Furthermore, based on experience, analysis, and knowledge, you will make judgments and recommendations.Essential Duties and Responsibilities:Performs break/fix and move/add/change work related to voice and video conferencing issues in the firm while following established guidelines but must also be able to use judgment and skills to take the best line of action.Consults with users to determine needs, make recommendations, and build solutions.Analyzes problems with voice and video conferencing services and systems to recommend and implement solutions.Tests solutions to ensure they meet firm standards and user requirements.Documents all new and modified processes, procedures, and solutions for support teams.Creates technical documentation and maintains currency and accuracy.Monitors and responds to automated alerts, incident and request tickets, and changes related to branch or home office voice and video conferencing systems.Provides support and user administration for voice and video conferencing systems.Provides maintenance and troubleshooting support, including patches, upgrades, and hardware.Provides support and training to users in the firm on the use of voice and video conferencing equipment and services.Leads vendor dispatch to remote locations for testing, repair, and troubleshooting equipment, circuits, and services.Contributes to automation and process improvement efforts for voice and video conferencing technologies.May lead small projects or support project work.Performs other duties and responsibilities as assigned.Qualifications
Knowledge, Skills, and Abilities:Knowledge of:Call Center (Verizon Contact Center).Call Recording (NICE).Turrets (Speakerbus).Hoot and Holler (Speakerbus).Oracle session border controllers (SBC).Ticket systems (ServiceNow).VoIP implementation and support, including IP Phone/trunks and IP networking.SIP protocol.Video transport protocols H.320 and H.323.ISDN architecture and implementation.Basic cabling infrastructure.Skill in:Troubleshooting.Application administration and support.Creating and maintaining technical documentation.Contributing to process improvement efforts.Ability to:Identify and understand issues, problems, and opportunities; compare data from different sources to draw conclusions.Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.Use effective approaches for choosing a course of action or developing appropriate solutions; recommend or take action that is consistent with available facts, constraints, and probable consequences.Demonstrate a satisfactory level of technical and professional skill or knowledge in position-related areas; remain current with developments and trends in areas of expertise.Develop and use collaborative relationships to facilitate the accomplishment of work goals.Make internal and external clients and their needs a primary focus of actions; develop and sustain productive client relationships.Handle escalated or complex break/fix and move/add/change situations as required.Work a non-standard shift, including nights and/or weekends, or may have on-call responsibilities.Travel, though limited, can be expected.Education/Previous Experience:Bachelor’s Degree (B.S.) in MIS, Computer Sciences, or a related degree with zero (0) to two (2) years of relevant experience in a technology or telecom environment or a combination of education, training, and experience as approved by Human Resources.Licenses/Certifications:None required.Raymond James Guiding Behaviors
At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.We expect our associates at all levels to:• Grow professionally and inspire others to do the same• Work with and through others to achieve desired outcomes• Make prompt, pragmatic choices and act with the client in mind• Take ownership and hold themselves and others accountable for delivering results that matter• Contribute to the continuous evolution of the firmAt Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.Job
Job
TechnologyPrimary Location
Primary Location
US-TN-Memphis-MemphisOther Locations
Organization
Organization
TechnologySchedule
Schedule
Full-timeShift
Shift
Day JobTravel
Travel
NoSalary Range: CO, CA, DC, HI, IL, NJ, NY, WA (based on Education, Work Experience, and Geographic Location)
$70,000 to $115,000Raymond James & Associates, Inc., member / , and Raymond James Financial Services, Inc., member / , are subsidiaries of Raymond James Financial, Inc.New York Stock Exchange SIPC FINRA SIPCRaymond James and Raymond James Financial are registered trademarks of Raymond James Financial, Inc.
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