REQ Solutions
User Experience Architect
REQ Solutions, San Francisco, California, United States,
Title: Senior UX ArchitectLocation: San Francisco, CA (Hybrid)Duration: 6 Months with great possibility of extension/hire
Must have skills:Product designSuccess metricsDesign systems
Job Description:Client is looking for a skilled Senior UX Architect to join our team to help us reimagine how customers onboard, manage, use, and extend their accounts with Client.The Digital Experience and Customer Empowerment (DXC) team at Client seeks to do just that by providing users with easy access to their accounts and products.As part of DXC, you will design simple and seamless digital experiences that help customers succeed. Following our guiding principles and commitments, you will make informed decisions across the entire journey as our customers try, buy, use, and extend Client’s products, making our customers feel understood and their outcomes easy to achieve.You will work with peers from across the company to help understand the demands of our customers, strategically prioritize work, and create meaningful experiences in complex workflows, and deliver impact across multiple business lines.
Responsibilities:Design and deliver a seamless end-to-end personalized platform experienceContribute to & enable the delivery of well thought UX deliverables (wireframes, prototypes, designs, etc.)Drive the information architecture, navigation, and workflow design of our productsEnsures a shared understanding of the information architecture and its goals across leadership and organizationsInfluence the system-level for key Jobs to be Done across products and teamsWork within fast deadlines without compromising quality or impactDefine actionable strategies by unifying business, technology, and customer prioritiesSynthesize industry data and research to identify gaps and take proactive measures to inform workShape solutions through expertise in product/service/platform knowledgePresent and defend your work and the work of your team to stakeholders and peersProvide feedback on the work of your fellow designersUnderstand the business needs and translate those needs into meaningful experiencesFocus on the entirety of concepts, envisioning both the short- and long-term paths to successProactively apply and promote Accessibility best practices and designing for inclusivity
Requirements:9+ years of related professional user experience design experienceExperience designing for both desktop and mobileStrong Knowledge of design tools such as Sketch, Figma, Adobe Creative Suite, and InVisionTechnical tools: Figma, Mural and More interested in how they think about solving problems.Problem-solving & decision-making skills that keep in mind technical constraints and customer satisfactionCritical thinking skills that allow for creative problem solvingExcellent communication skills that distill complex ideas into simple and easy to understand formatsAbility to visualize design solutions using a range of tools and formats at various levels of fidelityStrong presentation and verbal communication of designs reinforcing rationale and customer impactExperience working with multidisciplinary design teams including designers, researchers, content, etc.Comprehensive understanding of design thinking best practices and methodologiesStrong understanding of accessibility best practices and implementationEducation: BS in Design, Information, or similar Degree in Human-computer interaction (HCI), interaction design, or equivalent experienceExperience working in agile and fast-moving development environmentKnowledge of how to effectively utilize a centralized design systemRobust knowledge of self-service customer journeys, specifically within subscription modelsExperience in designing admin functionality, such as order, subscription, and user managementAbility to manage multiple projects and prioritize workload to meet deadlinesExperience with data and analytics to inform design decisions
Must have skills:Product designSuccess metricsDesign systems
Job Description:Client is looking for a skilled Senior UX Architect to join our team to help us reimagine how customers onboard, manage, use, and extend their accounts with Client.The Digital Experience and Customer Empowerment (DXC) team at Client seeks to do just that by providing users with easy access to their accounts and products.As part of DXC, you will design simple and seamless digital experiences that help customers succeed. Following our guiding principles and commitments, you will make informed decisions across the entire journey as our customers try, buy, use, and extend Client’s products, making our customers feel understood and their outcomes easy to achieve.You will work with peers from across the company to help understand the demands of our customers, strategically prioritize work, and create meaningful experiences in complex workflows, and deliver impact across multiple business lines.
Responsibilities:Design and deliver a seamless end-to-end personalized platform experienceContribute to & enable the delivery of well thought UX deliverables (wireframes, prototypes, designs, etc.)Drive the information architecture, navigation, and workflow design of our productsEnsures a shared understanding of the information architecture and its goals across leadership and organizationsInfluence the system-level for key Jobs to be Done across products and teamsWork within fast deadlines without compromising quality or impactDefine actionable strategies by unifying business, technology, and customer prioritiesSynthesize industry data and research to identify gaps and take proactive measures to inform workShape solutions through expertise in product/service/platform knowledgePresent and defend your work and the work of your team to stakeholders and peersProvide feedback on the work of your fellow designersUnderstand the business needs and translate those needs into meaningful experiencesFocus on the entirety of concepts, envisioning both the short- and long-term paths to successProactively apply and promote Accessibility best practices and designing for inclusivity
Requirements:9+ years of related professional user experience design experienceExperience designing for both desktop and mobileStrong Knowledge of design tools such as Sketch, Figma, Adobe Creative Suite, and InVisionTechnical tools: Figma, Mural and More interested in how they think about solving problems.Problem-solving & decision-making skills that keep in mind technical constraints and customer satisfactionCritical thinking skills that allow for creative problem solvingExcellent communication skills that distill complex ideas into simple and easy to understand formatsAbility to visualize design solutions using a range of tools and formats at various levels of fidelityStrong presentation and verbal communication of designs reinforcing rationale and customer impactExperience working with multidisciplinary design teams including designers, researchers, content, etc.Comprehensive understanding of design thinking best practices and methodologiesStrong understanding of accessibility best practices and implementationEducation: BS in Design, Information, or similar Degree in Human-computer interaction (HCI), interaction design, or equivalent experienceExperience working in agile and fast-moving development environmentKnowledge of how to effectively utilize a centralized design systemRobust knowledge of self-service customer journeys, specifically within subscription modelsExperience in designing admin functionality, such as order, subscription, and user managementAbility to manage multiple projects and prioritize workload to meet deadlinesExperience with data and analytics to inform design decisions