Genesys
Strategic Programs Content Manager
Genesys, Indiana, Pennsylvania, us, 15705
Strategic Programs Content ManagerLocations: Indiana, USA; Massachusetts, USA; North Carolina, USA
Time Type: Full time
Posted on: Posted 5 Days Ago
Job Requisition ID: JR104964
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. Join the team and create the future of customer experience together.
Job Description
As part of the Field and Partner Enablement team, the goal of the Strategic Programs Content Manager is to be the creative force driving sales-focused content. This combines strategic narrative crafting with a strong emphasis on design and branding. You'll ensure a cohesive brand identity and visually engaging materials.
Beyond creativity, focus extends to enhancing seller and sales leadership skills and processes, creating content that serves as a training resource, refines sales team abilities, and aligns seamlessly with sales workflows. This multifaceted role demands meticulous attention to detail, strategic design thinking, and a commitment to elevating both the visual and functional aspects of sales content.
Responsibilities
Content Strategy Alignment: The strategic programs content leader works closely with the strategic program manager to align the content strategy with the overarching goals of the enablement program.
Training Material Development: The content leader takes the lead in developing training materials such as presentations, e-learning modules, curriculum outlines, and multimedia resources.
Program Effectiveness Analysis: Collaborate with the program manager to gather insights on how the training materials are impacting the program's success.
Tailored Content Creation: Work to create tailored content that addresses the specific needs of diverse audiences within the organization.
Refining Training Approaches: Continuous evaluation of content effectiveness and program outcomes.
Communication and Collaboration: Regular communication and collaboration between the content leader and program manager are essential.
Qualifications
3+ years of program management and instructional design or technologies experience, preferably for a sales or client-facing organization.
BA or BS degree in a relevant field such as instructional or educational technology.
Highly organized and outcome-driven with the ability to meet project milestones and deadlines.
Clear, professional, and concise communications (written/verbal), presentation, and facilitation skills.
Experience working with global teams/organizations in a matrixed environment.
Expert proficiency using sales training tools and sales enablement platforms.
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $91,300.00 - $179,100.00
Benefits:
Medical, Dental, and Vision Insurance.
Telehealth coverage.
Flexible work schedules and work from home opportunities.
Development and career growth opportunities.
Open Time Off in addition to 10 paid holidays.
401(k) matching program.
Adoption Assistance.
Fertility treatments.
More details about our company benefits can be found at the following link:
Genesys Benefits .
About Genesys:
Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Visit
www.genesys.com .
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, please reach out to
HR@genesys.com .
Genesys is an equal opportunity employer committed to equity in the workplace.
#J-18808-Ljbffr
Time Type: Full time
Posted on: Posted 5 Days Ago
Job Requisition ID: JR104964
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. Join the team and create the future of customer experience together.
Job Description
As part of the Field and Partner Enablement team, the goal of the Strategic Programs Content Manager is to be the creative force driving sales-focused content. This combines strategic narrative crafting with a strong emphasis on design and branding. You'll ensure a cohesive brand identity and visually engaging materials.
Beyond creativity, focus extends to enhancing seller and sales leadership skills and processes, creating content that serves as a training resource, refines sales team abilities, and aligns seamlessly with sales workflows. This multifaceted role demands meticulous attention to detail, strategic design thinking, and a commitment to elevating both the visual and functional aspects of sales content.
Responsibilities
Content Strategy Alignment: The strategic programs content leader works closely with the strategic program manager to align the content strategy with the overarching goals of the enablement program.
Training Material Development: The content leader takes the lead in developing training materials such as presentations, e-learning modules, curriculum outlines, and multimedia resources.
Program Effectiveness Analysis: Collaborate with the program manager to gather insights on how the training materials are impacting the program's success.
Tailored Content Creation: Work to create tailored content that addresses the specific needs of diverse audiences within the organization.
Refining Training Approaches: Continuous evaluation of content effectiveness and program outcomes.
Communication and Collaboration: Regular communication and collaboration between the content leader and program manager are essential.
Qualifications
3+ years of program management and instructional design or technologies experience, preferably for a sales or client-facing organization.
BA or BS degree in a relevant field such as instructional or educational technology.
Highly organized and outcome-driven with the ability to meet project milestones and deadlines.
Clear, professional, and concise communications (written/verbal), presentation, and facilitation skills.
Experience working with global teams/organizations in a matrixed environment.
Expert proficiency using sales training tools and sales enablement platforms.
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $91,300.00 - $179,100.00
Benefits:
Medical, Dental, and Vision Insurance.
Telehealth coverage.
Flexible work schedules and work from home opportunities.
Development and career growth opportunities.
Open Time Off in addition to 10 paid holidays.
401(k) matching program.
Adoption Assistance.
Fertility treatments.
More details about our company benefits can be found at the following link:
Genesys Benefits .
About Genesys:
Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Visit
www.genesys.com .
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, please reach out to
HR@genesys.com .
Genesys is an equal opportunity employer committed to equity in the workplace.
#J-18808-Ljbffr