State of Idaho
Emergency communications officer
State of Idaho, Meridian, Idaho, us, 83680
Full job description
Description
DEDICATED TO STRENGTHENING THE HEALTH, SAFETY, AND INDEPENDENCE OF IDAHOANS***THIS ANNOUNCEMENT WILL BE OPEN UNTIL FILLED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE TO BE CONSIDERED.Are you looking for a rewarding career in public service? Are you a team player? Do you enjoy a fast-paced and rewarding work environment? Do you have strong communication and multi-tasking skills? Then we have a job for you! The Idaho State EMS Communication Center in Meridian, Idaho is looking for someone who likes to be challenged and wants to make a difference!The Emergency Communications Officer provides statewide emergency communications and coordination of resources in response to emergency medical services (EMS) incidents, homeland security, highway emergencies and services, public health issues and hazardous materials incidents; related to the public under adverse conditions and often stressful life/death situations. These communications and coordination systems support local, state and federal government agencies, emergency responders, and the public. This position involves hearing and speaking over radio and telephone equipment and will dispatch ground and air emergency medical units, search and rescue, hazardous materials teams, Idaho Transportation Department (ITD) staff, federal emergency resources for rural and urban communities statewide in response to citizen, agency or governmental requests or situations involving specialized incidents requiring multi-agency response. This position will also flight follow Fish and Game helicopters and provide pre-arrival patient and post-dispatch medical care instructions.Telework is not an option for this position. Employees in this class work rotating shifts, weekends, and holidays.Emergency Communication Officers are required to pass an extensive background check and drug screening as part of the Peace Officer Standards & Training certification. Any applicant offered employment in this position at the Idaho Department of Health and Welfare will be required to pass a pre-employment drug test. In addition, successful candidates will be required to complete a criminal history background investigation. Employment is dependent upon satisfactory results of the investigation.BENEFITS:BEST RETIREMENT AVAILABLE IN THE NATIONWe have one of the Nation's best state retirement systems (PERSI) that offers a lifetime benefit.OTHER EXCELLENT BENEFITS11 paid holidaysGenerous vacation and sick leave accrual beginning as soon as you startPaid parental leaveMedical, dental, vision insurance - incredible rates!(full-time/30+ hours per week)PERSI Choice 401(k)Deferred compensation planLife insuranceShort and long-term disability insuranceStudent Loan ForgivenessWellness programsEmployee Assistance Program (EAP)Flexible Spending Accounts (FSA)Wide variety of training opportunitiesSome positions offer flexible hours and/or telecommutingEXAMPLE OF DUTIES:CommunicationsReceives, screens, and determines call priorities; obtains accurate and complete information pertaining to reported incidentsDetermines appropriate level of response and dispatch ground and air emergency medical, medical units, ITD, hazardous materials, search and rescue, law enforcement, and other emergency responders, using radio and telephone equipmentDetermines geographic coordinates and provide directional instructions to ground and air respondersProvides information to scene commander as required; facilitate communications between responding agenciesPatient screeningAssists individuals over the telephone until emergency services arrive on the sceneObtains case entry information including location of call, call-back telephone number, chief complaint, age of patient, status of consciousness and breathing and patient condition related to chief complaintProvides patient information to responders and patient care instructions to callerIncident ManagementPerforms continuous dispatching, monitoring, and communications during emergency incidents, including notification to other persons/agencies as incident information evolves, including all Amber Alerts and Hazardous Material incidentsCreates, modifies, and removes events in the Idaho 511 system and highway message board system for emergency or urgent traveler information disseminationCreates, modifies, and removes events in Idaho Hospital Bed Tracking systemPolicy-TechnicalUtilizes an array of complex references and resources such as medical dispatch cards, maps, phone directoriesUses multiple technological devices such as highway cameras, dynamic message signs, multiple computer software programs, web-based applications and multi-line/channel telephone and radio systemsMINIMUM QUALIFICATIONS:You must possess all the minimum qualifications below to pass the exam for this position. Please make sure your resume or work history supports your meeting the minimum qualifications for this position. Failure to do this may disqualify you from being considered for this position. It is highly recommended to attach a one-page cover letter to your application to demonstrate how you meet the requirements below.Experience providing emergency medical patient care in a pre-hospital setting such as an EMS field provider, Emergency Medical Dispatcher, radio dispatcher, emergency communications operator OR an emergency services responder (EMS, fire, law enforcement, DOT, military) OR experience providing customer service in a high-volume call center or similar setting. Typically gained by at least one year of experience as a basic Emergency Medical Technician (EMT); OR successful completion of the Emergency Telecommunicator Course (ETC); OR at least one year of experience as a dispatcher/operator in an emergency dispatch environment; OR at least one year of full-time experience providing customer service in a high-volume call center or similar setting.Experience using a personal computer to retrieve and store data. Typically gained by at least six months of work experience storing and retrieving data in a personal computer OR completion of a data processing course that required hands-on experience.Certification as an Emergency Communications Officer, OR ability to become certified within 18 months of hire. To find out more about becoming POST certified as an Emergency Communications Officer, visit this link: https://www.post.idaho.gov/DispAcad/Dispatch.html.Below is preferred experience. It is not required for the position but applicants with this experience may receive consideration over other applicants.Demonstrated experience obtaining and safeguarding sensitive information.
Typically gained by one year working in a state or government setting.Experience using word processing software to create and modify documents.
Typically gained by at least one year of demonstrated professional work experience.
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Description
DEDICATED TO STRENGTHENING THE HEALTH, SAFETY, AND INDEPENDENCE OF IDAHOANS***THIS ANNOUNCEMENT WILL BE OPEN UNTIL FILLED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE TO BE CONSIDERED.Are you looking for a rewarding career in public service? Are you a team player? Do you enjoy a fast-paced and rewarding work environment? Do you have strong communication and multi-tasking skills? Then we have a job for you! The Idaho State EMS Communication Center in Meridian, Idaho is looking for someone who likes to be challenged and wants to make a difference!The Emergency Communications Officer provides statewide emergency communications and coordination of resources in response to emergency medical services (EMS) incidents, homeland security, highway emergencies and services, public health issues and hazardous materials incidents; related to the public under adverse conditions and often stressful life/death situations. These communications and coordination systems support local, state and federal government agencies, emergency responders, and the public. This position involves hearing and speaking over radio and telephone equipment and will dispatch ground and air emergency medical units, search and rescue, hazardous materials teams, Idaho Transportation Department (ITD) staff, federal emergency resources for rural and urban communities statewide in response to citizen, agency or governmental requests or situations involving specialized incidents requiring multi-agency response. This position will also flight follow Fish and Game helicopters and provide pre-arrival patient and post-dispatch medical care instructions.Telework is not an option for this position. Employees in this class work rotating shifts, weekends, and holidays.Emergency Communication Officers are required to pass an extensive background check and drug screening as part of the Peace Officer Standards & Training certification. Any applicant offered employment in this position at the Idaho Department of Health and Welfare will be required to pass a pre-employment drug test. In addition, successful candidates will be required to complete a criminal history background investigation. Employment is dependent upon satisfactory results of the investigation.BENEFITS:BEST RETIREMENT AVAILABLE IN THE NATIONWe have one of the Nation's best state retirement systems (PERSI) that offers a lifetime benefit.OTHER EXCELLENT BENEFITS11 paid holidaysGenerous vacation and sick leave accrual beginning as soon as you startPaid parental leaveMedical, dental, vision insurance - incredible rates!(full-time/30+ hours per week)PERSI Choice 401(k)Deferred compensation planLife insuranceShort and long-term disability insuranceStudent Loan ForgivenessWellness programsEmployee Assistance Program (EAP)Flexible Spending Accounts (FSA)Wide variety of training opportunitiesSome positions offer flexible hours and/or telecommutingEXAMPLE OF DUTIES:CommunicationsReceives, screens, and determines call priorities; obtains accurate and complete information pertaining to reported incidentsDetermines appropriate level of response and dispatch ground and air emergency medical, medical units, ITD, hazardous materials, search and rescue, law enforcement, and other emergency responders, using radio and telephone equipmentDetermines geographic coordinates and provide directional instructions to ground and air respondersProvides information to scene commander as required; facilitate communications between responding agenciesPatient screeningAssists individuals over the telephone until emergency services arrive on the sceneObtains case entry information including location of call, call-back telephone number, chief complaint, age of patient, status of consciousness and breathing and patient condition related to chief complaintProvides patient information to responders and patient care instructions to callerIncident ManagementPerforms continuous dispatching, monitoring, and communications during emergency incidents, including notification to other persons/agencies as incident information evolves, including all Amber Alerts and Hazardous Material incidentsCreates, modifies, and removes events in the Idaho 511 system and highway message board system for emergency or urgent traveler information disseminationCreates, modifies, and removes events in Idaho Hospital Bed Tracking systemPolicy-TechnicalUtilizes an array of complex references and resources such as medical dispatch cards, maps, phone directoriesUses multiple technological devices such as highway cameras, dynamic message signs, multiple computer software programs, web-based applications and multi-line/channel telephone and radio systemsMINIMUM QUALIFICATIONS:You must possess all the minimum qualifications below to pass the exam for this position. Please make sure your resume or work history supports your meeting the minimum qualifications for this position. Failure to do this may disqualify you from being considered for this position. It is highly recommended to attach a one-page cover letter to your application to demonstrate how you meet the requirements below.Experience providing emergency medical patient care in a pre-hospital setting such as an EMS field provider, Emergency Medical Dispatcher, radio dispatcher, emergency communications operator OR an emergency services responder (EMS, fire, law enforcement, DOT, military) OR experience providing customer service in a high-volume call center or similar setting. Typically gained by at least one year of experience as a basic Emergency Medical Technician (EMT); OR successful completion of the Emergency Telecommunicator Course (ETC); OR at least one year of experience as a dispatcher/operator in an emergency dispatch environment; OR at least one year of full-time experience providing customer service in a high-volume call center or similar setting.Experience using a personal computer to retrieve and store data. Typically gained by at least six months of work experience storing and retrieving data in a personal computer OR completion of a data processing course that required hands-on experience.Certification as an Emergency Communications Officer, OR ability to become certified within 18 months of hire. To find out more about becoming POST certified as an Emergency Communications Officer, visit this link: https://www.post.idaho.gov/DispAcad/Dispatch.html.Below is preferred experience. It is not required for the position but applicants with this experience may receive consideration over other applicants.Demonstrated experience obtaining and safeguarding sensitive information.
Typically gained by one year working in a state or government setting.Experience using word processing software to create and modify documents.
Typically gained by at least one year of demonstrated professional work experience.
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