Amazon
Sr. Customer Solutions Manager, Global Accounts Media & Entertainment
Amazon, Atlanta, Georgia, United States, 30383
Sr. Customer Solutions Manager, Global Accounts Media & Entertainment
Job ID: 2728315 | Amazon Web Services, Inc.At Amazon Web Services (AWS) we are leading the cloud revolution. As a Customer Solutions Manager, you will work with the largest and most complex Media & Entertainment enterprises in the world, to enable their multi-year journey to the cloud. In this new, highly visible role, you will ensure that all AWS teams work together effectively and efficiently to deliver for the customer.
Role & Responsibilities
You will be a trusted advisor to your customer. You will leverage your program management, technical, organizational, transformation, and industry expertise to understand your customer's business and strategic goals, translate them into an executable plan, and drive the implementation to success by working with the customer, AWS, and our partners. You will understand your customers' biggest IT challenges and provide prescriptive guidance, based on AWS best practices, to guide them through the obstacles.You will take end-to-end ownership of a diverse range of projects and initiatives, utilizing your communication skills to interface with and influence a broad range of multidisciplinary teams (sales, solutions architecture, support, product, professional services, partners). The Customer Solutions Manager role is responsible for cloud transformational programs (technical, operational, organizational, education) that span across traditional IT teams and business units.With a deep understanding of your customer's business vision, culture, and processes, you will be your customer's voice within AWS, ensuring that their needs are accurately communicated to AWS leadership, product, and engineering teams. You will evangelize AWS services and influence customers to adopt the right solution at the right time. You should be passionate about delivering a great customer experience by deploying AWS solutions, driving innovation, and delivering successful migration programs.In addition to your customer-facing responsibilities, you will help shape the rapidly growing Customer Solutions Management function, where your passion to define and implement standard processes, methodologies, and tools will be highly valued.Successful candidates will have a technical program management background, be detail-driven, and have experience in managing virtual teams to deliver complex programs. You will be a passionate and proven leader with the ability to gain stakeholder buy-in, communicate confidently at both the executive and project team level, and collaborate with a wide range of technical and non-technical teams, regardless of geographical or organizational boundaries. You will be a natural problem solver with a cool head that can deal with ambiguity and work autonomously to drive the deliver results for your customer.Must be able/willing to travel up to 40% (some global).
BASIC QUALIFICATIONS
5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience.2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience.Bachelor's degree in science, technology, engineering, math, business or equivalent.Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams.
PREFERRED QUALIFICATIONS
PMP certification, or SCRUM/Agile, SAFe certification.Experience implementing cloud services including migrations and modernization projects or similar.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Posted:
August 22, 2024 (Updated about 16 hours ago)
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Job ID: 2728315 | Amazon Web Services, Inc.At Amazon Web Services (AWS) we are leading the cloud revolution. As a Customer Solutions Manager, you will work with the largest and most complex Media & Entertainment enterprises in the world, to enable their multi-year journey to the cloud. In this new, highly visible role, you will ensure that all AWS teams work together effectively and efficiently to deliver for the customer.
Role & Responsibilities
You will be a trusted advisor to your customer. You will leverage your program management, technical, organizational, transformation, and industry expertise to understand your customer's business and strategic goals, translate them into an executable plan, and drive the implementation to success by working with the customer, AWS, and our partners. You will understand your customers' biggest IT challenges and provide prescriptive guidance, based on AWS best practices, to guide them through the obstacles.You will take end-to-end ownership of a diverse range of projects and initiatives, utilizing your communication skills to interface with and influence a broad range of multidisciplinary teams (sales, solutions architecture, support, product, professional services, partners). The Customer Solutions Manager role is responsible for cloud transformational programs (technical, operational, organizational, education) that span across traditional IT teams and business units.With a deep understanding of your customer's business vision, culture, and processes, you will be your customer's voice within AWS, ensuring that their needs are accurately communicated to AWS leadership, product, and engineering teams. You will evangelize AWS services and influence customers to adopt the right solution at the right time. You should be passionate about delivering a great customer experience by deploying AWS solutions, driving innovation, and delivering successful migration programs.In addition to your customer-facing responsibilities, you will help shape the rapidly growing Customer Solutions Management function, where your passion to define and implement standard processes, methodologies, and tools will be highly valued.Successful candidates will have a technical program management background, be detail-driven, and have experience in managing virtual teams to deliver complex programs. You will be a passionate and proven leader with the ability to gain stakeholder buy-in, communicate confidently at both the executive and project team level, and collaborate with a wide range of technical and non-technical teams, regardless of geographical or organizational boundaries. You will be a natural problem solver with a cool head that can deal with ambiguity and work autonomously to drive the deliver results for your customer.Must be able/willing to travel up to 40% (some global).
BASIC QUALIFICATIONS
5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience.2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience.Bachelor's degree in science, technology, engineering, math, business or equivalent.Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams.
PREFERRED QUALIFICATIONS
PMP certification, or SCRUM/Agile, SAFe certification.Experience implementing cloud services including migrations and modernization projects or similar.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Posted:
August 22, 2024 (Updated about 16 hours ago)
#J-18808-Ljbffr