UC Health
Emergency Transportation Communication Specialist, Nights (AFSCME)
UC Health, Cincinnati, Ohio, United States, 45208
Emergency Transportation Communication Specialist,
Nights
(AFSCME)UC Health is hiring a full-time communication specialist to join our Air Care & Mobile Care team!The Communications Specialist is responsible for coordinating and facilitating communication between transport teams and referring providers for both air and ground medical transport. They triage patients to determine the appropriate level of care, track vehicles, and ensure patient and team safety during transport. The Specialist collaborates with various healthcare and safety personnel to provide high-quality, patient-centered care, adhering to medical transport and aviation regulations.About University of Cincinnati Medical CenterAs the pioneering hospital of UC Health, Greater Cincinnati’s academic health system, UC Medical Center has served greater Cincinnati and Northern Kentucky for nearly 200 years. Each year, hundreds of thousands of patients receive care from our world-renowned clinicians and care teams utilizing the most advanced medical knowledge and technology available. UC Medical Center has 724 licensed beds and more than 5,800 employees.Unit Details :Air Care & Mobile Care has provided the Greater Cincinnati area with specialized medical transport services for patients in our community for over 35 years.Air Care & Mobile Care is the only service in the region to be accredited in four levels of medical transport by the Commission on Accreditation of Medical Transport Systems.Air Care & Mobile Care specializes in caring for and transporting critically injured and sick patients, wherever they may be, by bringing the world-class care of UC Medical Center to the patient.QualificationsHigh School Diploma or GED; Minimum RequiredAssociate or Bachelor's Degree; PreferredMinimum of 1 year of EMT/Paramedic experience (3 years preferred) orMinimum of 1 year of relevant emergency dispatching experience.ResponsibilitiesPrioritizes safety in communication and dispatch decisions, ensuring the well-being of the transport team and patient.Monitors and tracks all transports, communicates emergencies according to protocols, and assists with weather interpretation for pilots and drivers.Maintains proficiency in radio frequencies, navigation techniques, GPS, and department safety procedures.Ensures a safe, clean, and organized work environment in the communications center, with a strong emphasis on safety.Facilitates communication between referring providers and transport teams, determining the appropriate level of care and dispatching the correct team.Triages calls to align transport response with the required skill level and urgency, ensuring critical patient information is communicated effectively.Tracks all transport units, collaborating with healthcare providers to ensure the safety of both the patient and transport team.Leads regional disaster ambulance transport coordination, ensuring efficient patient distribution across hospitals while maintaining privacy and operational policies.Accurately documents transport data, participates in quality assurance initiatives, and maintains necessary clinical competencies.Maintains computer literacy, inputs data accurately into dispatch systems, and adheres to aviation vendor regulations by attending required training.Applies knowledge of aviation and ground EMS operations, safety standards, and regulations to guide dispatch decisions.Collaborates with department leadership to ensure adequate staffing, responds to operational changes, and maintains flexibility in scheduling.Attends meetings regularly, completes assigned projects, and stays informed by reviewing communications and adhering to the organization's Mission, Vision, and Values.Demonstrates punctuality, takes responsibility for operational decision-making during shifts, and actively seeks information related to department operations.Consistently embodies UC Health PRIIDE values in all interactions, supports service excellence in Patient and Family Centered Care, and participates in customer service initiatives and outreach efforts.Join our team to BE UC Health. Be Extraordinary. Be Supported. Be Hope. Apply Today!
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Nights
(AFSCME)UC Health is hiring a full-time communication specialist to join our Air Care & Mobile Care team!The Communications Specialist is responsible for coordinating and facilitating communication between transport teams and referring providers for both air and ground medical transport. They triage patients to determine the appropriate level of care, track vehicles, and ensure patient and team safety during transport. The Specialist collaborates with various healthcare and safety personnel to provide high-quality, patient-centered care, adhering to medical transport and aviation regulations.About University of Cincinnati Medical CenterAs the pioneering hospital of UC Health, Greater Cincinnati’s academic health system, UC Medical Center has served greater Cincinnati and Northern Kentucky for nearly 200 years. Each year, hundreds of thousands of patients receive care from our world-renowned clinicians and care teams utilizing the most advanced medical knowledge and technology available. UC Medical Center has 724 licensed beds and more than 5,800 employees.Unit Details :Air Care & Mobile Care has provided the Greater Cincinnati area with specialized medical transport services for patients in our community for over 35 years.Air Care & Mobile Care is the only service in the region to be accredited in four levels of medical transport by the Commission on Accreditation of Medical Transport Systems.Air Care & Mobile Care specializes in caring for and transporting critically injured and sick patients, wherever they may be, by bringing the world-class care of UC Medical Center to the patient.QualificationsHigh School Diploma or GED; Minimum RequiredAssociate or Bachelor's Degree; PreferredMinimum of 1 year of EMT/Paramedic experience (3 years preferred) orMinimum of 1 year of relevant emergency dispatching experience.ResponsibilitiesPrioritizes safety in communication and dispatch decisions, ensuring the well-being of the transport team and patient.Monitors and tracks all transports, communicates emergencies according to protocols, and assists with weather interpretation for pilots and drivers.Maintains proficiency in radio frequencies, navigation techniques, GPS, and department safety procedures.Ensures a safe, clean, and organized work environment in the communications center, with a strong emphasis on safety.Facilitates communication between referring providers and transport teams, determining the appropriate level of care and dispatching the correct team.Triages calls to align transport response with the required skill level and urgency, ensuring critical patient information is communicated effectively.Tracks all transport units, collaborating with healthcare providers to ensure the safety of both the patient and transport team.Leads regional disaster ambulance transport coordination, ensuring efficient patient distribution across hospitals while maintaining privacy and operational policies.Accurately documents transport data, participates in quality assurance initiatives, and maintains necessary clinical competencies.Maintains computer literacy, inputs data accurately into dispatch systems, and adheres to aviation vendor regulations by attending required training.Applies knowledge of aviation and ground EMS operations, safety standards, and regulations to guide dispatch decisions.Collaborates with department leadership to ensure adequate staffing, responds to operational changes, and maintains flexibility in scheduling.Attends meetings regularly, completes assigned projects, and stays informed by reviewing communications and adhering to the organization's Mission, Vision, and Values.Demonstrates punctuality, takes responsibility for operational decision-making during shifts, and actively seeks information related to department operations.Consistently embodies UC Health PRIIDE values in all interactions, supports service excellence in Patient and Family Centered Care, and participates in customer service initiatives and outreach efforts.Join our team to BE UC Health. Be Extraordinary. Be Supported. Be Hope. Apply Today!
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