Ad Operations Manager – Hybrid

Job DescriptionThis is a hybrid position which requires a minimum 2 days per week in the officeThe Client Operations Manager is a critical part of the team; responsible for the implementation and oversight of ad campaign launches by trafficking and management through the campaign lifecycle. This role is centered on working closely with the retailer team to guarantee all campaigns are launched successfully and performance goals are met. This includes campaign set up, traffic, execution, and management.About the role:Partner with the Account Management team to gather the necessary campaign details for accurate and timely launches, additionally discussing and tracking against the brand’s goals & KPIsHandle and oversee campaign setup, implementation and trafficking within Epsilon platformOnce campaigns are launched, provide confirmation to the Account Management teams as well as provide proof of launch via campaign screenshotsWork closely with the Account Management teams to ensure successful delivery of all campaigns by routinely monitoring campaign performance and delivery; escalate potential delivery issues and optimize campaigns to meet performance goalsUpon campaign completion, generate campaign reports from the platform and validate for correctness prior to handing off to respective teams to provide to the brand clientOversee billing & invoicing process to ensure billing accuracy; confirm billing details with Account Management team and pull final delivery reports to review invoices prior to being sent to brandsBe a trusted source of data, insight and context of Epsilon campaignsAbout you:We are looking for a Client Operations Manager who has the following skills, knowledge, and experience:2-4 years of Ad Operations experienceExperience with campaign management in a fast-paced environmentWillingness to quickly learn new tools and programsAbility to work in a team environment as well as individuallyStrong written and verbal communication skills with all levels of internal stakeholders and external client partnersData-driven and analytical with a strong attention to detail and processProven thought leader in strategic planning and operational efficienciesEfficient time management and organizational skills – able to sustain timeline management and campaign deliverablesIt would be great if you also have:Experience with ecommerce media and search platforms and/or the ability and willingness to learn quicklyWorking knowledge of retail, ecommerce, and digital industryBachelor’s Degree in related fields (Advertising, Marketing, Communications, etc.)Epsilon at Our COREEpsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Our products accelerate our clients’ ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes. For decades, we’ve been helping marketers from the world’s top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services.Because You MatterAs an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first. Our benefits encompass a wide range of offerings, including but not limited to the following:Time to Recharge:

Paid Time Off Policy (PTO), 12 paid holidaysTime to Recover:

Paid sick timeFamily Well-Being:

Parental/new child benefitsExtra Perks:

Comprehensive health coverage, retirement plan with company match, professional development, employee recognition, charitable donation matching, employee assistance program and health awareness benefitsEpsilon benefits are subject to eligibility requirements and other terms.Epsilon is an Equal Opportunity Employer.

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