Bally's Corporation
Events & Promotions Associate
Bally's Corporation, Biloxi, Mississippi, United States, 39531
Assist Special Events & Promotions Manager with facilitating the operations of in-house events & promotions which include giveaways, gift pickups, and player events. Events & Promotions associates also assist entertainment as ushers when needed and in the Motorcoach department.
Principal Duties & Responsibilities:Facilitate events & promotions through distributing gifts, Xtra Credit, and promotional merchandise.Assist in events by setting up event space, organizing merchandise and decorations, and filling out customer forms.Occasional cash handling; must receive cash handling instructions and abide by property cash handling policies and procedures.Assist patrons in requests for assistance, services, and information in a courteous, respectful manner, providing superior guest service to all guests.Educate customers on upcoming promotions and events, maintaining knowledge of property information, including memorabilia.Prepare and facilitate decorations for special events, parties, property for holidays, and any other requests from other departments.
Other Duties & Responsibilities:Uphold the Mission Statement - We create authentic experiences that rock.Usher - Scan tickets as guests enter and exit the theater and notify the Box Office Manager if an error occurs.Prohibit guests from entering with outside beverages.Assist guests in locating proper seats and sections in the venue.Motorcoach - Prepare group package incentives, including communication, bus payment, coupons, club cards, and group tracking.Reconcile group activities and any payments due to coordinator upon check-out.Promote outstanding guest relations.Market Motorcoach packages to tour operators and bus companies through telemarketing, trade show leads, and tourism referrals.Create player accounts from group manifests.Greet buses on arrival, welcoming guests, explaining Encore players cards, and casino promotions, and assist players with all inquiries.Represent Hard Rock Biloxi in the most positive manner with guests, co-workers, managers, and vendors.Live by the Hard Rock Values!
Knowledge, Skills, and Abilities Required:High School diploma or GED.Basic computer skills and knowledge of casino computer systems and Microsoft applications.A Mississippi Gaming Commission work permit is required for this position.Excellent organizational skills and attention to detail.Professional and positive image.High energy level.Excellent interpersonal skills.Ability to deal with people sensitively, tactfully, and professionally.Clear and effective communication with all Hard Rockers and guests.Ability to understand and promulgate written memos, instructions, and regulations.Excellent telephone skills.Must be able to lift at least 25 pounds.Must be able to stand for 4 or more hours.Must be prompt and able to work in a very fast-paced environment.
Training:All employees are required to complete mandatory compliance training within thirty (30) days of hire date, then annually thereafter. The following courses are required for this position:Active Shooter Awareness TrainingCybersecurity Awareness for the WorkplaceGeneral Employee Safety TrainingHazard CommunicationResponsible Gaming Awareness TrainingTitle 31 Introduction Overview*Title 31 SAR Incident Reporting Awareness Training*Sexual Harassment Awareness for FrontlineTitle 26 & Form 8300 for Non-Casino Departments*
Working Conditions:Physical Demands How Often Environmental Conditions How OftenStanding C Extreme Cold RWalking F Extreme Heat RSitting F Temperature Changes RLifting C Wet RCarrying C Humid RPushing F Noise CPulling F Vibration RClimbing F Hazards OBalancing R Atmospheric Conditions RStooping C Cigarette Smoke CKneeling CCrouching RCrawling RReaching CHandling CGrasping FFeeling CTalking CHearing CRepetitive Motions CEye/Hand/Foot Coordination OC=Constantly (5-8 hours per shift), F=Frequently (2-5 hours per shift), O=Occasionally (Up to 2 hours per shift), R=Rarely (does not exist as regular part of job)
Please check the physical strength of the job from the categories listed below._____ Little physical effort_____ Light work_
X_
Medium work_____ Heavy work_____ Very heavy work
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Principal Duties & Responsibilities:Facilitate events & promotions through distributing gifts, Xtra Credit, and promotional merchandise.Assist in events by setting up event space, organizing merchandise and decorations, and filling out customer forms.Occasional cash handling; must receive cash handling instructions and abide by property cash handling policies and procedures.Assist patrons in requests for assistance, services, and information in a courteous, respectful manner, providing superior guest service to all guests.Educate customers on upcoming promotions and events, maintaining knowledge of property information, including memorabilia.Prepare and facilitate decorations for special events, parties, property for holidays, and any other requests from other departments.
Other Duties & Responsibilities:Uphold the Mission Statement - We create authentic experiences that rock.Usher - Scan tickets as guests enter and exit the theater and notify the Box Office Manager if an error occurs.Prohibit guests from entering with outside beverages.Assist guests in locating proper seats and sections in the venue.Motorcoach - Prepare group package incentives, including communication, bus payment, coupons, club cards, and group tracking.Reconcile group activities and any payments due to coordinator upon check-out.Promote outstanding guest relations.Market Motorcoach packages to tour operators and bus companies through telemarketing, trade show leads, and tourism referrals.Create player accounts from group manifests.Greet buses on arrival, welcoming guests, explaining Encore players cards, and casino promotions, and assist players with all inquiries.Represent Hard Rock Biloxi in the most positive manner with guests, co-workers, managers, and vendors.Live by the Hard Rock Values!
Knowledge, Skills, and Abilities Required:High School diploma or GED.Basic computer skills and knowledge of casino computer systems and Microsoft applications.A Mississippi Gaming Commission work permit is required for this position.Excellent organizational skills and attention to detail.Professional and positive image.High energy level.Excellent interpersonal skills.Ability to deal with people sensitively, tactfully, and professionally.Clear and effective communication with all Hard Rockers and guests.Ability to understand and promulgate written memos, instructions, and regulations.Excellent telephone skills.Must be able to lift at least 25 pounds.Must be able to stand for 4 or more hours.Must be prompt and able to work in a very fast-paced environment.
Training:All employees are required to complete mandatory compliance training within thirty (30) days of hire date, then annually thereafter. The following courses are required for this position:Active Shooter Awareness TrainingCybersecurity Awareness for the WorkplaceGeneral Employee Safety TrainingHazard CommunicationResponsible Gaming Awareness TrainingTitle 31 Introduction Overview*Title 31 SAR Incident Reporting Awareness Training*Sexual Harassment Awareness for FrontlineTitle 26 & Form 8300 for Non-Casino Departments*
Working Conditions:Physical Demands How Often Environmental Conditions How OftenStanding C Extreme Cold RWalking F Extreme Heat RSitting F Temperature Changes RLifting C Wet RCarrying C Humid RPushing F Noise CPulling F Vibration RClimbing F Hazards OBalancing R Atmospheric Conditions RStooping C Cigarette Smoke CKneeling CCrouching RCrawling RReaching CHandling CGrasping FFeeling CTalking CHearing CRepetitive Motions CEye/Hand/Foot Coordination OC=Constantly (5-8 hours per shift), F=Frequently (2-5 hours per shift), O=Occasionally (Up to 2 hours per shift), R=Rarely (does not exist as regular part of job)
Please check the physical strength of the job from the categories listed below._____ Little physical effort_____ Light work_
X_
Medium work_____ Heavy work_____ Very heavy work
#J-18808-Ljbffr