Chanel
Fashion Repair Artisan
Chanel, Piscataway, New Jersey, us, 08854
Fashion Repair Artisan
At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.
About the role:
CHANEL is looking for a Repair Artisan to join our Fashion After Sales Team in Piscataway, NJ. You will play a leading role in completing high-quality repairs of client's items as well as stock pieces. This role interfaces with our Operations team and is a key partner for our boutiques. Our ideal candidate will have a minimum 2-3 years of experience and a passion for craftsmanship.
What impact you can create at CHANEL:Deliver a best-in-class craftsmanship for our clientsElevate the client experience and provide key support to the Boutique teamsContinue to elevate CHANEL's desire to deliver excellent customer service
Hands on Technical Support of After Sales Service Repairs:Assess all incoming repairs for what is reparable and what will not further damage an item. Further perform identified repairs in a timely, professional manner.Listen to and work closely with stores to understand client requests, to determine the appropriate action plan dailyOnce trained to CHANEL standards, perform inspections of merchandise to determine authenticity and perform quality checks to determine what is reparable/irreparable, non - authentic and what harbors a potential quality issueAnalyze several factors including, but not limited to standard lead times, workshop workload, warranty status, and client status during the repair process to schedule and prioritize repair jobs dailyPossess decision making skills to triage repairs appropriatelyPerform the necessary systematic steps for the repairs (CASS/AX/MMS, etc.)
Quality:Assist in coordination of quality recalls/alerts; return to vendors, processing credits, and destructions as neededClosely review and analyze sensitive quality issues; identify and escalate any product concerns, so that they can be further reviewed at a WW levelPartner with workshop manager on any quality-related issues to facilitate process for solution
Training:Take part in trainings offered by Fashion After Sales, as needed for Métier-specific topicsGlobal Artisan community participation for self-guided trainings and education to hone craft and advance skills under the CHANEL repair standardsParticipate in trainings related to craftsmanship of trade, where applicable
Communication:Continuous communication with internal (FAS) and external (store partner) teams regarding Fashion repair inquiries on quality and technical expertise; provide clear, concise facts on repairs to support the delivery of a positive client experienceWork closely with US and Global partners, specifically regional repair associates
You are energized by:Working in a highly collaborative environmentCollaborating with passionate teammatesThe opportunities that outstanding repairs capability can deliver in strengthening the brands relationship with the customer.Chanel fashion product and wider industry.
What you will bring to the team:Detailed assessment of repairs to recommend the best solution for each itemAbility to assess and prioritize workload based on complexity and client requestsCommitment to quality, service and client experienceAbility to track repairs in accordance with workshop operations
Position Logistics:Minimum 2 years of experienceHigh school degree required, Technical or Design degree preferredWorkplace Essential: This role requires 5 days in person at the Piscataway, NJ location/officeOnsite in Piscataway, NJ
*Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances where deemed appropriate.
What skills you will learn? What experiences might you have?Chanel product assessment and repair protocolOpportunities for visibility to retail team and Operations leadershipDirect leader committed to individual development
CompensationThe anticipated base salary range for this position is $24/hr through $33/hr. Base salary is one component of the total compensation for this position. Other components [may/will] include additional compensation, benefits and perks.
Benefits and PerksWellbeing resources include dedicated paid time off for wellbeing: (2-week August Office Closure and a Wellbeing fund)Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)Generous paid time off policies to include vacation, holiday, sick and volunteer days401K and other incentivesRobust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance ProgramLife insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking
Additional Information:
Chanel is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:
Diversity and Inclusion:At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.
Chanel Community:CHANEL Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities.Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations.
Sustainability:CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.
Arts and Culture:We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent. US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.
Fondation Chanel:Since 2011, Fondation CHANEL's mission is for women and girls to be free to shape their own destiny. Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years.For more information, please navigate to the Fondation Chanel website here
Career and Leadership Development:We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.
*Chanel, Inc. benefits and perks are dependent on eligibility and subject to modification by Chanel at any time.
At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.
About the role:
CHANEL is looking for a Repair Artisan to join our Fashion After Sales Team in Piscataway, NJ. You will play a leading role in completing high-quality repairs of client's items as well as stock pieces. This role interfaces with our Operations team and is a key partner for our boutiques. Our ideal candidate will have a minimum 2-3 years of experience and a passion for craftsmanship.
What impact you can create at CHANEL:Deliver a best-in-class craftsmanship for our clientsElevate the client experience and provide key support to the Boutique teamsContinue to elevate CHANEL's desire to deliver excellent customer service
Hands on Technical Support of After Sales Service Repairs:Assess all incoming repairs for what is reparable and what will not further damage an item. Further perform identified repairs in a timely, professional manner.Listen to and work closely with stores to understand client requests, to determine the appropriate action plan dailyOnce trained to CHANEL standards, perform inspections of merchandise to determine authenticity and perform quality checks to determine what is reparable/irreparable, non - authentic and what harbors a potential quality issueAnalyze several factors including, but not limited to standard lead times, workshop workload, warranty status, and client status during the repair process to schedule and prioritize repair jobs dailyPossess decision making skills to triage repairs appropriatelyPerform the necessary systematic steps for the repairs (CASS/AX/MMS, etc.)
Quality:Assist in coordination of quality recalls/alerts; return to vendors, processing credits, and destructions as neededClosely review and analyze sensitive quality issues; identify and escalate any product concerns, so that they can be further reviewed at a WW levelPartner with workshop manager on any quality-related issues to facilitate process for solution
Training:Take part in trainings offered by Fashion After Sales, as needed for Métier-specific topicsGlobal Artisan community participation for self-guided trainings and education to hone craft and advance skills under the CHANEL repair standardsParticipate in trainings related to craftsmanship of trade, where applicable
Communication:Continuous communication with internal (FAS) and external (store partner) teams regarding Fashion repair inquiries on quality and technical expertise; provide clear, concise facts on repairs to support the delivery of a positive client experienceWork closely with US and Global partners, specifically regional repair associates
You are energized by:Working in a highly collaborative environmentCollaborating with passionate teammatesThe opportunities that outstanding repairs capability can deliver in strengthening the brands relationship with the customer.Chanel fashion product and wider industry.
What you will bring to the team:Detailed assessment of repairs to recommend the best solution for each itemAbility to assess and prioritize workload based on complexity and client requestsCommitment to quality, service and client experienceAbility to track repairs in accordance with workshop operations
Position Logistics:Minimum 2 years of experienceHigh school degree required, Technical or Design degree preferredWorkplace Essential: This role requires 5 days in person at the Piscataway, NJ location/officeOnsite in Piscataway, NJ
*Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances where deemed appropriate.
What skills you will learn? What experiences might you have?Chanel product assessment and repair protocolOpportunities for visibility to retail team and Operations leadershipDirect leader committed to individual development
CompensationThe anticipated base salary range for this position is $24/hr through $33/hr. Base salary is one component of the total compensation for this position. Other components [may/will] include additional compensation, benefits and perks.
Benefits and PerksWellbeing resources include dedicated paid time off for wellbeing: (2-week August Office Closure and a Wellbeing fund)Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)Generous paid time off policies to include vacation, holiday, sick and volunteer days401K and other incentivesRobust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance ProgramLife insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking
Additional Information:
Chanel is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:
Diversity and Inclusion:At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.
Chanel Community:CHANEL Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities.Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations.
Sustainability:CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.
Arts and Culture:We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent. US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.
Fondation Chanel:Since 2011, Fondation CHANEL's mission is for women and girls to be free to shape their own destiny. Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years.For more information, please navigate to the Fondation Chanel website here
Career and Leadership Development:We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.
*Chanel, Inc. benefits and perks are dependent on eligibility and subject to modification by Chanel at any time.