Garden of the Gods Club
Wedding and Event Makeup Artist
Garden of the Gods Club, Colorado Springs, Colorado, United States, 80928
Position Purpose & Summary
Wedding and Event Make-up Artist providers administer professional makeup services, and additional spa service recommendations to assist in the development growth of spa engagement and revenue sales.
Essential Functions:
* Provide high-quality Bridal and Event makeup.* Advise guests and suggest service recommendations by analyzing guest needs.* Perform consultations regarding services and recommended products.* Accurately maintain and update guest records.* Arrival promptly for shift for each appointment and perform services within the time allotted for the service.* Maintain consistent, regular attendance record.* Properly open and close each shift according to SOPs, transport guest in spa facilities pre- and post- service.* Accurately perform makeup services as booked by the guest.* Properly care for equipment and use proper amounts of product to assist with cost controls.* Have complete knowledge and proficiency of services and products while educating guests in these areas.* Uphold the standards of sanitation and sterilization as directed by law and the spa's policies and procedures.* Communicate to management all occurrences involving staff or guests in the spa that require attention.* Maintain complete confidentiality in all guest matters in accordance with company policy.* Develop professional and personalized relationships with regular guests; build strong and loyal clientele.* Handle guests' questions and concerns professionally and courteously.* Possess the ability to work without direct supervision.* Maintain a positive attitude and contribute toward a quality work environment.* Regularly attend, participate in and support training and staff meetings for the spa.* Assist in all areas of spa operation as requested by management.* Deliver "I Am Proud" service standards and department-specific signature touch points.* Establish cross-departmental channels of communication among teammates that are consistent and complete.
Additional Duties and Responsibilities:
*
Inform Concierge Team if a service is changed to a different service.* Be flexible with schedule, supporting the needs of the spa.* Perform prep work and properly clean and restock room as required.* Ensure adequate stock of supplies (linen management) and equipment; inform when stock is low.* Communicate to management all occurrences involving staff or guests in the spa that require attention.* Actively promote all Wellness treatments, services, retail, programs, and promotions.* Provide accurate details of treatments, packages, services, treatment contraindications, facility, and hours.* Provide accurate, appropriate, and immediate responses to all requests by guests - ensuring satisfaction.* Communicate to management all occurrences involving staff or guests in the spa that require attention.* Utilize spa computers with skill and proficiency, document guest information in electronic record.* Greet every guest, member, and team member with "I Am Proud" standards and set a positive tone for every interaction.* Provide extraordinary service that is "Enriching by Nature."* Embrace, embody, demonstrate, and encourage wellness and the STRATA virtues through interactions, performance, and commitments.
* Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values.* Be empowered to make things go right if they go wrong.* Give the guest/member a fond farewell.* Address feedback by utilizing the LEARN Model.* Demonstrate a professional appearance and be attentive to what matters most.* Comply with company policies and procedures.* Observe and adhere to safety guidelines.
Marginal Functions:
* Perform other duties as assigned.* Interface positively with other departments, offering assistance when needed.* Displays care in use of equipment and maintains an organized and professional work environment.
Position Requirements:
* Minimum Knowledge & Skills: 2 years' experience in Wedding and Event Makeup, complete makeup kit, portfolio preferred.* Formal Education and Job-Related Experience: High School graduate.* License, Registration, and/or Certification Required: Current State of Colorado Cosmetology or Esthetician License.
External and Internal Personal Contact:
* Communications:* Daily - Communicate with Spa Concierge and Spa Management daily* Weekly - Spa Management* Occasionally - Participate in one-on-one coaching sessions.* Teamwork and Collaboration: This position requires continuous teamwork as well as internal and cross-departmental communication.
Wedding and Event Make-up Artist providers administer professional makeup services, and additional spa service recommendations to assist in the development growth of spa engagement and revenue sales.
Essential Functions:
* Provide high-quality Bridal and Event makeup.* Advise guests and suggest service recommendations by analyzing guest needs.* Perform consultations regarding services and recommended products.* Accurately maintain and update guest records.* Arrival promptly for shift for each appointment and perform services within the time allotted for the service.* Maintain consistent, regular attendance record.* Properly open and close each shift according to SOPs, transport guest in spa facilities pre- and post- service.* Accurately perform makeup services as booked by the guest.* Properly care for equipment and use proper amounts of product to assist with cost controls.* Have complete knowledge and proficiency of services and products while educating guests in these areas.* Uphold the standards of sanitation and sterilization as directed by law and the spa's policies and procedures.* Communicate to management all occurrences involving staff or guests in the spa that require attention.* Maintain complete confidentiality in all guest matters in accordance with company policy.* Develop professional and personalized relationships with regular guests; build strong and loyal clientele.* Handle guests' questions and concerns professionally and courteously.* Possess the ability to work without direct supervision.* Maintain a positive attitude and contribute toward a quality work environment.* Regularly attend, participate in and support training and staff meetings for the spa.* Assist in all areas of spa operation as requested by management.* Deliver "I Am Proud" service standards and department-specific signature touch points.* Establish cross-departmental channels of communication among teammates that are consistent and complete.
Additional Duties and Responsibilities:
*
Inform Concierge Team if a service is changed to a different service.* Be flexible with schedule, supporting the needs of the spa.* Perform prep work and properly clean and restock room as required.* Ensure adequate stock of supplies (linen management) and equipment; inform when stock is low.* Communicate to management all occurrences involving staff or guests in the spa that require attention.* Actively promote all Wellness treatments, services, retail, programs, and promotions.* Provide accurate details of treatments, packages, services, treatment contraindications, facility, and hours.* Provide accurate, appropriate, and immediate responses to all requests by guests - ensuring satisfaction.* Communicate to management all occurrences involving staff or guests in the spa that require attention.* Utilize spa computers with skill and proficiency, document guest information in electronic record.* Greet every guest, member, and team member with "I Am Proud" standards and set a positive tone for every interaction.* Provide extraordinary service that is "Enriching by Nature."* Embrace, embody, demonstrate, and encourage wellness and the STRATA virtues through interactions, performance, and commitments.
* Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values.* Be empowered to make things go right if they go wrong.* Give the guest/member a fond farewell.* Address feedback by utilizing the LEARN Model.* Demonstrate a professional appearance and be attentive to what matters most.* Comply with company policies and procedures.* Observe and adhere to safety guidelines.
Marginal Functions:
* Perform other duties as assigned.* Interface positively with other departments, offering assistance when needed.* Displays care in use of equipment and maintains an organized and professional work environment.
Position Requirements:
* Minimum Knowledge & Skills: 2 years' experience in Wedding and Event Makeup, complete makeup kit, portfolio preferred.* Formal Education and Job-Related Experience: High School graduate.* License, Registration, and/or Certification Required: Current State of Colorado Cosmetology or Esthetician License.
External and Internal Personal Contact:
* Communications:* Daily - Communicate with Spa Concierge and Spa Management daily* Weekly - Spa Management* Occasionally - Participate in one-on-one coaching sessions.* Teamwork and Collaboration: This position requires continuous teamwork as well as internal and cross-departmental communication.