TalentBurst
Communications Manager
TalentBurst, Boston, Massachusetts, us, 02298
Communications ManagerCharlestown, MA (2-3 days in office)10 Months contract
Detailed Description of Services:The Communications Manager will be responsible for supporting the Deputy Director of Customer and Community Transition, contributing to the development and implementation of strategic communications and programs relevant to the roll out of the MBTA's new fare payment system. This role will help educate and support the client's internal and external customers and communities. The Manager will also assist in the planning and execution of department projects, ad hoc administrative requests, and take on other administrative duties as needed.
Duties & Responsibilities:
Develop a variety of different content to support communications efforts, including emails, newsletters, website, materials, FAQs, and presentations.Assist with the preparation and organization of project information, training materials, and instructional processes.Monitor and manage numerous project timelines to ensure milestones, priorities, and deadlines are on track for completion.Create communications templates to build a resource toolkit for recurring initiatives and inquiries.Build a project management plan and system to organize all communications projects and assets.Coordinate volunteers, support staff, vendors and more to support community events.Respond to and support all client staff requests regarding information related to projects.Respond to each inquiry, whether from a customer, vendor, or co-worker in a professional and courteous manner.Ability to work on multiple projects with different objectives simultaneously.Strict adherence to brand style guides, customer-facing terminology and other relevant policies for external communications and marketing.Develop a content review and approval process for stakeholders to foster collaboration and deadline compliance.Utilize industry best practices and familiarity with the organization's mission to inspire ideas and content.Uphold the rights and interests of the Authority while building and maintaining an effective relationship with employees.Perform related duties and projects as assigned.Ability to occasionally work outside of regular working hours to support communication and education-related initiatives in the field.
Minimum Requirements/Qualifications:
A degree from an accredited institution in Business Management, Marketing, Communications, Journalism, Public Administration, or a related field.Substitution of a high school diploma or equivalent (G.E.D.) plus three (3) years of related work experience.Two (2) years of related communications and project management experience.Knowledge of basic communications principles with an understanding of best practices for external and internal communications within the context of a large organization.Excellent organizational, confidentiality, multi-tasking and time management skills.Strong writing, computer and analytical skills.Proficient in Microsoft Office Suite, including Outlook, Teams, Word, Excel, and PowerPoint.The ability to pass background screenings; and the MBTA's medical requirements, including a physical examination and drug and alcohol screening.Handle sensitive and confidential information in an appropriate manner.Have excellent customer service and conflict resolution skills.Able to take direction and proactively identify areas for improvement in team processes.Able to quickly learn how to use new software and tools.The ability to provide internal and external customers with courteous and professional experience.Be available to work a hybrid schedule with 2-3 days in the office.Ability to occasionally work outside of regular working hours to support communication and education-related initiatives in the field.Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting, including overall employment, job performance, discipline and safety records Infractions and / or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection.The ability to work effectively with a diverse workforce.
Preferences Include:
Experience in Project Management Software (Asana) and Slack#TB_EN
Detailed Description of Services:The Communications Manager will be responsible for supporting the Deputy Director of Customer and Community Transition, contributing to the development and implementation of strategic communications and programs relevant to the roll out of the MBTA's new fare payment system. This role will help educate and support the client's internal and external customers and communities. The Manager will also assist in the planning and execution of department projects, ad hoc administrative requests, and take on other administrative duties as needed.
Duties & Responsibilities:
Develop a variety of different content to support communications efforts, including emails, newsletters, website, materials, FAQs, and presentations.Assist with the preparation and organization of project information, training materials, and instructional processes.Monitor and manage numerous project timelines to ensure milestones, priorities, and deadlines are on track for completion.Create communications templates to build a resource toolkit for recurring initiatives and inquiries.Build a project management plan and system to organize all communications projects and assets.Coordinate volunteers, support staff, vendors and more to support community events.Respond to and support all client staff requests regarding information related to projects.Respond to each inquiry, whether from a customer, vendor, or co-worker in a professional and courteous manner.Ability to work on multiple projects with different objectives simultaneously.Strict adherence to brand style guides, customer-facing terminology and other relevant policies for external communications and marketing.Develop a content review and approval process for stakeholders to foster collaboration and deadline compliance.Utilize industry best practices and familiarity with the organization's mission to inspire ideas and content.Uphold the rights and interests of the Authority while building and maintaining an effective relationship with employees.Perform related duties and projects as assigned.Ability to occasionally work outside of regular working hours to support communication and education-related initiatives in the field.
Minimum Requirements/Qualifications:
A degree from an accredited institution in Business Management, Marketing, Communications, Journalism, Public Administration, or a related field.Substitution of a high school diploma or equivalent (G.E.D.) plus three (3) years of related work experience.Two (2) years of related communications and project management experience.Knowledge of basic communications principles with an understanding of best practices for external and internal communications within the context of a large organization.Excellent organizational, confidentiality, multi-tasking and time management skills.Strong writing, computer and analytical skills.Proficient in Microsoft Office Suite, including Outlook, Teams, Word, Excel, and PowerPoint.The ability to pass background screenings; and the MBTA's medical requirements, including a physical examination and drug and alcohol screening.Handle sensitive and confidential information in an appropriate manner.Have excellent customer service and conflict resolution skills.Able to take direction and proactively identify areas for improvement in team processes.Able to quickly learn how to use new software and tools.The ability to provide internal and external customers with courteous and professional experience.Be available to work a hybrid schedule with 2-3 days in the office.Ability to occasionally work outside of regular working hours to support communication and education-related initiatives in the field.Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting, including overall employment, job performance, discipline and safety records Infractions and / or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection.The ability to work effectively with a diverse workforce.
Preferences Include:
Experience in Project Management Software (Asana) and Slack#TB_EN