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Charter Communications

Marketing Communications Manager (On- Site Stamford)

Charter Communications, Stamford, Connecticut, United States, 06925


JOB SUMMARYThis position is responsible for planning, execution and analysis of multiple marketing communication projects and programs.This role is on-site, Stamford (combination of 4 days in-office and 1 remote day).MAJOR DUTIES AND RESPONSIBILITIESManage project details, data collection, reporting and communication to successfully drive project effortsSupport project management processes and methodologies to ensure assigned projects are delivered on time, within budget and meet high quality standards and Leadership expectations using the appropriate tools.Lead cross-functional team to design and implement customer support collateral and communicationsPartner with Product team on development of communication campaignsFocus on segmentation and personalized messaging to deliver relevant, timely selling points and/or product educationBuild communication and experience journey for complex product related initiativesPartner with Marketing Research, Customer Operations and Product teams to design surveys, capture quantitative customer insights and understand competitive landscape to shape communication and CX strategiesCreate project summaries for executive review, taking complex information and presenting in a concise, digestible viewFacilitate data needs for executionLeverage a variety of tools including Microsoft Office Suite and Tableau to track key program performance metrics and identify trendsDeliver data-driven presentations; clearly articulate findings in written reports and PowerPoint decks using charts, graphs, tables, maps and other exhibits.Ad hoc reporting and analysis as neededCreate POs and track expensesAssist with special projects that may be assignedREQUIRED QUALIFICATIONSRequired Skills/Abilities and KnowledgeAbility to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communication in a clear, straight-forward, and professional mannerAbility to prioritize and organize effectively and manage multiple projects and assignmentsAbility to develop strong working relationships with peers and project membersExcellent critical thinking skillsProven ability to perform effectively in a fast-paced environmentAdvanced Excel/ PowerPoint skillsAbility to analyze and interpret dataKnowledge of data analysis, and related functionsRequired EducationBS/BA in Marketing or related field or equivalent work experience

Required Related Work Experience7+ years managing projects/ execution

WORKING CONDITIONSOffice environmentSchedule:Full time. This position is eligible to work in a hybrid work model (combination of 4 days in-office and 1 remote day)#LI-NT1MCU500 2024-37852 2024

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A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

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Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.Who You Are Matters Here

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