North Carolina State University
Strategic Communications Manager
North Carolina State University, Raleigh, North Carolina, United States, 27601
Posting InformationPosting NumberPG193613EP
Internal RecruitmentNo
Working TitleStrategic Communications Manager
Anticipated Hiring Range$85,000 - $90,000
Work Schedule8am-5pm
Job LocationRaleigh, NC
DepartmentOutreach, Communications and Consulting
About the DepartmentOutreach, Communications, and Consulting (OCC) is a unit within the Office of Information Technology (OIT). Its primary function is to foster engagement and open communications between OIT and the NC State community it serves. OCC coordinates training, consulting, media production, information services, and Portfolio, Project, and Process Services to enhance the use of technologies on campus.
As OCC's communications arm, this position directs OIT's communications program. It is responsible for OIT's communications strategy, change management communications, and creating internal and external communications for the seven OIT units, their employees, and supporting entities.
Essential Job DutiesThe Strategic Communications Manager directs the Office of Information Technology's communications program. Key responsibilities include leading strategic communications efforts and overseeing content and brand management across all communication channels. The Strategic Communications Manager also partners with project teams to develop strategies that effectively communicate initiatives, projects, service updates, and changes that affect the campus community. This position develops and manages communication campaigns, analyzes campaign success, trains staff, and develops documentation. This position works closely with University Communication to ensure we are on brand and in sync with the University-wide strategies.
Strategic Communication PlanningLead and facilitate strategic communications planning and marketing of OIT programs and services through in-house, campus, and external communication channels.Oversee OIT's communication, marketing, and branding efforts. Serve as the primary contact for internal and external communication. This includes coordination with OIT units to ensure uniform messaging.Advise OIT leadership on sensitive public relations and emergencies. Maintain close working relationships with and serve as a liaison to University Communications and Marketing.Program Supervision and Administration
Supervise one full-time staff memberAssign projects and hold final accountability for all produced work.Oversee the reporting of complex or unique topics and effectively communicate outcomes to non-technical audiences.
Communications and Marketing
Develop and implement marketing and communication strategies for end-users related to initiatives, projects, and service updates and changes.Write effective IT-related communications for targeted audiences, including the general public, campus community, faculty, staff, and specific IT populations.Produce OIT's monthly e-newsletter and the OIT annual reportOversee all communication channels, including print, web, public service announcements, video, graphics, presentations, surveys, billboards, and social media.
Organizational Change Management for Projects
Develop and implement strategic communication plans to support organizational change initiatives.Work with project teams to develop change management plans that include communication, training, and support activities.Tailor messages to various audiences to ensure clarity and relevance.Serve as a communications advisor on the Change Advisory Board (CAB).
Other Responsibilities
Other duties as assigned.QualificationsMinimum Education and ExperienceGraduation from a four year college or university with a degree and three years of experience in the area of assignment including one year in a lead worker or supervisory capacity; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
Other Required Qualifications
Demonstrated ability to collaborate with directors, managers, and individual contributors to develop strategies that effectively communicate initiatives, projects, service updates, and changes that affect the campus community.Proven ability to translate technical ideas and concepts into effective communications that can be understood by a broad population.Strong understanding of various forms of technical, marketing, and journalistic writing and knowing when to use different forms.Excellent project management skills with the ability to lead communication initiatives and manage competing priorities.Experience with digital accessibility standards and requirements.Ability to work in and lead team environments across a diverse set of projects with multiple stakeholders.
Preferred Qualifications
Experience in managing the social media presence of an organization.Experience in graphic design for print, social, and web. Experience using visual layout tools.Experience with WordPress or similar web content management systems.Experience with email marketing platformsExperience in an IT environment in a higher education setting.
Required License(s) or Certification(s)NA
Valid NC Driver's License requiredNo
Commercial Driver's License requiredNo
Recruitment Dates and Special InstructionsJob Open Date08/21/2024
Anticipated Close Date09/05/2024
Special Instructions to ApplicantsPlease include a cover letter, resume, and contact information for at least three professional references.
Position DetailsPosition Number00050043
Position TypeEHRA Non-Faculty
Full Time Equivalent (FTE) (1.0 = 40 hours/week)1.00
Appointment12 Month Recurring
Mandatory Designation - Adverse WeatherNon Mandatory - Adverse Weather
Mandatory Designation - Emergency EventsNon Mandatory - Emergency Event
Department ID514001 - Outreach, Comm & Consulting
AA/EEONC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-515-3148 to speak with a representative at the Office of Institutional Equity and Diversity.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or
workatncstate@ncsu.edu .
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
Internal RecruitmentNo
Working TitleStrategic Communications Manager
Anticipated Hiring Range$85,000 - $90,000
Work Schedule8am-5pm
Job LocationRaleigh, NC
DepartmentOutreach, Communications and Consulting
About the DepartmentOutreach, Communications, and Consulting (OCC) is a unit within the Office of Information Technology (OIT). Its primary function is to foster engagement and open communications between OIT and the NC State community it serves. OCC coordinates training, consulting, media production, information services, and Portfolio, Project, and Process Services to enhance the use of technologies on campus.
As OCC's communications arm, this position directs OIT's communications program. It is responsible for OIT's communications strategy, change management communications, and creating internal and external communications for the seven OIT units, their employees, and supporting entities.
Essential Job DutiesThe Strategic Communications Manager directs the Office of Information Technology's communications program. Key responsibilities include leading strategic communications efforts and overseeing content and brand management across all communication channels. The Strategic Communications Manager also partners with project teams to develop strategies that effectively communicate initiatives, projects, service updates, and changes that affect the campus community. This position develops and manages communication campaigns, analyzes campaign success, trains staff, and develops documentation. This position works closely with University Communication to ensure we are on brand and in sync with the University-wide strategies.
Strategic Communication PlanningLead and facilitate strategic communications planning and marketing of OIT programs and services through in-house, campus, and external communication channels.Oversee OIT's communication, marketing, and branding efforts. Serve as the primary contact for internal and external communication. This includes coordination with OIT units to ensure uniform messaging.Advise OIT leadership on sensitive public relations and emergencies. Maintain close working relationships with and serve as a liaison to University Communications and Marketing.Program Supervision and Administration
Supervise one full-time staff memberAssign projects and hold final accountability for all produced work.Oversee the reporting of complex or unique topics and effectively communicate outcomes to non-technical audiences.
Communications and Marketing
Develop and implement marketing and communication strategies for end-users related to initiatives, projects, and service updates and changes.Write effective IT-related communications for targeted audiences, including the general public, campus community, faculty, staff, and specific IT populations.Produce OIT's monthly e-newsletter and the OIT annual reportOversee all communication channels, including print, web, public service announcements, video, graphics, presentations, surveys, billboards, and social media.
Organizational Change Management for Projects
Develop and implement strategic communication plans to support organizational change initiatives.Work with project teams to develop change management plans that include communication, training, and support activities.Tailor messages to various audiences to ensure clarity and relevance.Serve as a communications advisor on the Change Advisory Board (CAB).
Other Responsibilities
Other duties as assigned.QualificationsMinimum Education and ExperienceGraduation from a four year college or university with a degree and three years of experience in the area of assignment including one year in a lead worker or supervisory capacity; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
Other Required Qualifications
Demonstrated ability to collaborate with directors, managers, and individual contributors to develop strategies that effectively communicate initiatives, projects, service updates, and changes that affect the campus community.Proven ability to translate technical ideas and concepts into effective communications that can be understood by a broad population.Strong understanding of various forms of technical, marketing, and journalistic writing and knowing when to use different forms.Excellent project management skills with the ability to lead communication initiatives and manage competing priorities.Experience with digital accessibility standards and requirements.Ability to work in and lead team environments across a diverse set of projects with multiple stakeholders.
Preferred Qualifications
Experience in managing the social media presence of an organization.Experience in graphic design for print, social, and web. Experience using visual layout tools.Experience with WordPress or similar web content management systems.Experience with email marketing platformsExperience in an IT environment in a higher education setting.
Required License(s) or Certification(s)NA
Valid NC Driver's License requiredNo
Commercial Driver's License requiredNo
Recruitment Dates and Special InstructionsJob Open Date08/21/2024
Anticipated Close Date09/05/2024
Special Instructions to ApplicantsPlease include a cover letter, resume, and contact information for at least three professional references.
Position DetailsPosition Number00050043
Position TypeEHRA Non-Faculty
Full Time Equivalent (FTE) (1.0 = 40 hours/week)1.00
Appointment12 Month Recurring
Mandatory Designation - Adverse WeatherNon Mandatory - Adverse Weather
Mandatory Designation - Emergency EventsNon Mandatory - Emergency Event
Department ID514001 - Outreach, Comm & Consulting
AA/EEONC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-515-3148 to speak with a representative at the Office of Institutional Equity and Diversity.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or
workatncstate@ncsu.edu .
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.