American Dental Partners
Manager of Marketing Operations - Remote
American Dental Partners, Creve Coeur, Missouri, United States,
Job Details
Req ID:
93173
Supported Practice:
Heartland Dental
Category:
Marketing
Location:
12647 Olive Blvd, Creve Coeur, MO 63141
Position Summary:
MANAGER
OF MARKETING OPERATIONS
, Marketing
Heartland Dental is the leading dental support organization in the United States. With more than 1,600 supported dental offices and
1,800
dentists in 38 states, Heartland Dental is experiencing phenomenal growth nationwide. Our success can be attributed to our focus on culture and a commitment to ongoing advancement. Heartland Dental partners with its supported dentists to deliver high-quality care across the full spectrum of dental services, and is majority owned by KKR, a leading global investment firm.
From regional business support to our Support Offices in Effingham, Indianapolis, and St. Louis, we support doctors and teams with non-clinical and administrative
assistance
, so they can focus on delivering high-quality patient care while improving their lives professionally and personally. With experts focused on all the areas below and more, supported offices can breathe easy knowing we have
we have them covered.
The
Manager
of Marketing Operations
is responsible for
managing
processes, tools, metrics, and initiatives
required
to
deliver
marketing goals and plans.
T
his
role
will
design
, document, and implement optimized business processes, ensuring effective communication and change management throughout the organization.
The Manager will work to m
inimize manual processes,
eliminate
duplication of efforts and complex hand-offs between team members, and increase Marketing capabilities through clear, standardized, and streamlined processes.
They will
e
stablish
and monitor key performance indicators (KPIs) to track progress, measure success, and
identify
areas for further improvement.
Effectively, this position will
assist
with
creating access, connection, and resourcing for the Marketing Team's Centers of Excellence to develop world-class execution for our supported Doctors, Operations Partners, and the Enterprise at large.
This role
report
s
to the Senior Director of Marketing Operations.
Below is an overview of the duties and responsibilities you would take on in this role:
Assess, d
esign, evolve, and govern
optimized
workflows
across Heartland Dental MarketingEstablish process
documentation,
implement
control
s
, and
provide
supporting documentation and training resources
to drive p
rocess improvements
, boost
productivity, reduce costs,
minimize
errors, and increase overall effectiveness.Create and ensure adherence to defined standard operation procedures (SOPs)
in accordance with
organizational
guidelines and directives.Implement metrics to
demonstrate
effectiveness and
efficiency
of processes.Manage project
s
for
c
ontinuous
i
mprovement initiatives to deliver programs on time and on benefit using collaborative approaches that generate buy-in among stakeholders and shared vision for success.Work with the CRM, Data and Analytics and Digital Marketing teams to implement marketing technology and automate patient journeys, campaigns, and websites.Ensure all relevant communications, records/data are updated and recorded in DAM, CMS & CRM system on a weekly basis; define data dispositions that will track back into CRM (so that offline and online records are tracked holistically)Assist
with
the management of
Heartland Dental's agency partners and marketing vendors.
Minimum
Requirements:
Bachelor's degree.At least 3+ years of Agile methodologies experience.At least 3+ years of
continuous optimizat
ion
management experience in multi-unit operating modelPrevious
experience
with Jira, Confluence, Microsoft Dynamics 360,
Adobe Experience Manager.Strong organizational and strategic planning skills.Ability to coach and develop pro
cess
management to drive pro
cess
performance.Flexibility and versatility in problem analysis and resolution requiring attention to detail.Ability to communicate successfully across functional lines.Critical thinking skills focused on root cause and opportunities for improvement.Ability to analyze and interpret qualitative and quantitative data.Excellent interpersonal,
written,
and oral communications skills.Experience with agile working processes a plus.Data-driven mind-set,
leadership
and problem-solving skills, using creativity and innovation.Excellent presentation and communication skills.Ability to lead cross-functionally and build deep relationships.
Physical Requirements:
Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable
accommodation
may be made to enable individuals with disabilities to perform the essential duties of the
position.Prolonged periods sitting at a desk and working on a
computer.Must be able to
lift up
to 15 pounds at
times.
We put our people first at Heartland Dental, and that shows in our generous benefits package.
Company
retains
the sole discretion to change the duties of the position at any time.
We provide all employees and applicants for
employment with
the protections of federal, state, and local laws affording equal opportunity in employment.
Req ID:
93173
Supported Practice:
Heartland Dental
Category:
Marketing
Location:
12647 Olive Blvd, Creve Coeur, MO 63141
Position Summary:
MANAGER
OF MARKETING OPERATIONS
, Marketing
Heartland Dental is the leading dental support organization in the United States. With more than 1,600 supported dental offices and
1,800
dentists in 38 states, Heartland Dental is experiencing phenomenal growth nationwide. Our success can be attributed to our focus on culture and a commitment to ongoing advancement. Heartland Dental partners with its supported dentists to deliver high-quality care across the full spectrum of dental services, and is majority owned by KKR, a leading global investment firm.
From regional business support to our Support Offices in Effingham, Indianapolis, and St. Louis, we support doctors and teams with non-clinical and administrative
assistance
, so they can focus on delivering high-quality patient care while improving their lives professionally and personally. With experts focused on all the areas below and more, supported offices can breathe easy knowing we have
we have them covered.
The
Manager
of Marketing Operations
is responsible for
managing
processes, tools, metrics, and initiatives
required
to
deliver
marketing goals and plans.
T
his
role
will
design
, document, and implement optimized business processes, ensuring effective communication and change management throughout the organization.
The Manager will work to m
inimize manual processes,
eliminate
duplication of efforts and complex hand-offs between team members, and increase Marketing capabilities through clear, standardized, and streamlined processes.
They will
e
stablish
and monitor key performance indicators (KPIs) to track progress, measure success, and
identify
areas for further improvement.
Effectively, this position will
assist
with
creating access, connection, and resourcing for the Marketing Team's Centers of Excellence to develop world-class execution for our supported Doctors, Operations Partners, and the Enterprise at large.
This role
report
s
to the Senior Director of Marketing Operations.
Below is an overview of the duties and responsibilities you would take on in this role:
Assess, d
esign, evolve, and govern
optimized
workflows
across Heartland Dental MarketingEstablish process
documentation,
implement
control
s
, and
provide
supporting documentation and training resources
to drive p
rocess improvements
, boost
productivity, reduce costs,
minimize
errors, and increase overall effectiveness.Create and ensure adherence to defined standard operation procedures (SOPs)
in accordance with
organizational
guidelines and directives.Implement metrics to
demonstrate
effectiveness and
efficiency
of processes.Manage project
s
for
c
ontinuous
i
mprovement initiatives to deliver programs on time and on benefit using collaborative approaches that generate buy-in among stakeholders and shared vision for success.Work with the CRM, Data and Analytics and Digital Marketing teams to implement marketing technology and automate patient journeys, campaigns, and websites.Ensure all relevant communications, records/data are updated and recorded in DAM, CMS & CRM system on a weekly basis; define data dispositions that will track back into CRM (so that offline and online records are tracked holistically)Assist
with
the management of
Heartland Dental's agency partners and marketing vendors.
Minimum
Requirements:
Bachelor's degree.At least 3+ years of Agile methodologies experience.At least 3+ years of
continuous optimizat
ion
management experience in multi-unit operating modelPrevious
experience
with Jira, Confluence, Microsoft Dynamics 360,
Adobe Experience Manager.Strong organizational and strategic planning skills.Ability to coach and develop pro
cess
management to drive pro
cess
performance.Flexibility and versatility in problem analysis and resolution requiring attention to detail.Ability to communicate successfully across functional lines.Critical thinking skills focused on root cause and opportunities for improvement.Ability to analyze and interpret qualitative and quantitative data.Excellent interpersonal,
written,
and oral communications skills.Experience with agile working processes a plus.Data-driven mind-set,
leadership
and problem-solving skills, using creativity and innovation.Excellent presentation and communication skills.Ability to lead cross-functionally and build deep relationships.
Physical Requirements:
Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable
accommodation
may be made to enable individuals with disabilities to perform the essential duties of the
position.Prolonged periods sitting at a desk and working on a
computer.Must be able to
lift up
to 15 pounds at
times.
We put our people first at Heartland Dental, and that shows in our generous benefits package.
Company
retains
the sole discretion to change the duties of the position at any time.
We provide all employees and applicants for
employment with
the protections of federal, state, and local laws affording equal opportunity in employment.