PagerDuty
Senior Manager, Internal Communications
PagerDuty, San Francisco, California, United States, 94199
PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.
Visit our careers site (https://careers.pagerduty.com/home) to explore life at PagerDuty, discover opportunities, and sign-up for job alerts!
PagerDuty is seeking an experienced Senior Manager of Employee Communications to join our Communications team at PagerDuty. As a Senior Manager of Employee Communications you will lead and scale our employee communications programs, ensuring we effectively inform, engage, and inspire our employees while amplifying employee culture and values through a wide variety of communications vehicles. This is an exciting opportunity as you will be responsible for strategizing, building and executing company-wide communications initiatives. You will serve as a key partner to internal C-level client groups, including the CEO, to provide strategic oversight and operational support to craft the internal PagerDuty narrative. The company story, our values and progress against our goals must be crafted in impactful written and visual narratives. The overall story will come to life through internal company events, town halls, emails, Slacks, and videos that will inspire and galvanize employees to action. The ideal candidate will have a strong background in internal communications at a high growth, fast paced company, and strong leadership skills.
PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tell us that co-located collaboration strengthens connections, drives innovation, and accelerates learning. This role is expected to come into our San Francisco office once per week, so you can thrive in your new role and fully embrace being a Dutonian!
Key Responsibilities:
Leadership & Strategy: Lead the development and execution of proactive internal communications initiatives, programs, and events in collaboration with internal teams.
Company-Wide Communications: Have a strong grasp of our executive voices to manage all company-wide and manager-specific communications channels, ensuring consistent messaging and alignment with company goals.
Town Hall & Major Events: Lead the content development and presentation design for our monthly Company Town Hall and other major internal events.
Employee Experience: Act as a strategic partner to internal teams, ensuring that communications contribute to a positive employee experience where everyone feels included, informed, and connected to our mission.
Cultural Stewardship: Serve as an ambassador for PagerDuty’s culture, infusing our mission, employer brand, and cultural values into all internal communications and initiatives.
Company Goals & Milestones: Inform and engage employees about the company's progress toward quarterly and annual goals.
Basic Qualifications:
8+ years of proven experience in creating and managing internal communications strategies in a corporate environment, with a track record of successfully engaging diverse employee audiences
5+ years of leading projects, collaborating across teams and driving cross-functional outcomes as well as coaching and mentoring others
Proven experience leading the development and execution of proactive internal communications initiatives, programs, and events in collaboration with internal teams
Preferred Qualifications:
Digital Media Expertise: Experience in developing video or digital content is a strong plus.
Tech Savvy: Familiarity with Google Suite and other communication tools is a plus.
Creativity & Adaptability: A creative thinker who can develop innovative communication solutions and adapt quickly in a fast-paced environment.
Organization: Highly organized, with the ability to manage multiple projects simultaneously and meet deadlines.
Demonstrated Exceptional writing, verbal, and listening skills, with the ability to communicate complex ideas simply and effectively.
The base salary range for this position is 142,000 - 221,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.
Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.
Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.
Not sure if you qualify?
Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.
Where we work
PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace. We also provide ample opportunities for in-person and virtual connection, like team offsites and volunteering events.
How we work
Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.
Champion the Customer | Put users first to design great products and experiences.
Run Together | Build strong teams that amplify our impact on users.
Take the Lead | Disrupt and invent to be the first choice for users.
Ack + Own | Take ownership and action to deliver more efficiently to users.
Bring Your Self | Bring your best self to build empathy and trust with users.
What we offer
One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site (https://careers.pagerduty.com/global-benefits)
.
Your package may include:
Competitive salary
Comprehensive benefits package from day one
Flexible work arrangements
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO
Company equity*
ESPP (Employee Stock Purchase Program)*
Retirement or pension plan*
Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
HibernationDuty - an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge
Paid volunteer time off - 20 hours per year
Company-wide hack weeks
Mental wellness programs
*Eligibility may vary by role, region, and tenure
About PagerDuty
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.
Led by CEO Jennifer Tejada, PagerDuty’s Board of Directors is 50% female and 62% URP representation. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.
PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.
Go behind-the-scenes on our careers site (https://careers.pagerduty.com/home) and @pagerduty on Instagram.
Additional Information
PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.
PagerDuty uses the E-Verify employment verification program.
Visit our careers site (https://careers.pagerduty.com/home) to explore life at PagerDuty, discover opportunities, and sign-up for job alerts!
PagerDuty is seeking an experienced Senior Manager of Employee Communications to join our Communications team at PagerDuty. As a Senior Manager of Employee Communications you will lead and scale our employee communications programs, ensuring we effectively inform, engage, and inspire our employees while amplifying employee culture and values through a wide variety of communications vehicles. This is an exciting opportunity as you will be responsible for strategizing, building and executing company-wide communications initiatives. You will serve as a key partner to internal C-level client groups, including the CEO, to provide strategic oversight and operational support to craft the internal PagerDuty narrative. The company story, our values and progress against our goals must be crafted in impactful written and visual narratives. The overall story will come to life through internal company events, town halls, emails, Slacks, and videos that will inspire and galvanize employees to action. The ideal candidate will have a strong background in internal communications at a high growth, fast paced company, and strong leadership skills.
PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tell us that co-located collaboration strengthens connections, drives innovation, and accelerates learning. This role is expected to come into our San Francisco office once per week, so you can thrive in your new role and fully embrace being a Dutonian!
Key Responsibilities:
Leadership & Strategy: Lead the development and execution of proactive internal communications initiatives, programs, and events in collaboration with internal teams.
Company-Wide Communications: Have a strong grasp of our executive voices to manage all company-wide and manager-specific communications channels, ensuring consistent messaging and alignment with company goals.
Town Hall & Major Events: Lead the content development and presentation design for our monthly Company Town Hall and other major internal events.
Employee Experience: Act as a strategic partner to internal teams, ensuring that communications contribute to a positive employee experience where everyone feels included, informed, and connected to our mission.
Cultural Stewardship: Serve as an ambassador for PagerDuty’s culture, infusing our mission, employer brand, and cultural values into all internal communications and initiatives.
Company Goals & Milestones: Inform and engage employees about the company's progress toward quarterly and annual goals.
Basic Qualifications:
8+ years of proven experience in creating and managing internal communications strategies in a corporate environment, with a track record of successfully engaging diverse employee audiences
5+ years of leading projects, collaborating across teams and driving cross-functional outcomes as well as coaching and mentoring others
Proven experience leading the development and execution of proactive internal communications initiatives, programs, and events in collaboration with internal teams
Preferred Qualifications:
Digital Media Expertise: Experience in developing video or digital content is a strong plus.
Tech Savvy: Familiarity with Google Suite and other communication tools is a plus.
Creativity & Adaptability: A creative thinker who can develop innovative communication solutions and adapt quickly in a fast-paced environment.
Organization: Highly organized, with the ability to manage multiple projects simultaneously and meet deadlines.
Demonstrated Exceptional writing, verbal, and listening skills, with the ability to communicate complex ideas simply and effectively.
The base salary range for this position is 142,000 - 221,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.
Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.
Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.
Not sure if you qualify?
Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.
Where we work
PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace. We also provide ample opportunities for in-person and virtual connection, like team offsites and volunteering events.
How we work
Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.
Champion the Customer | Put users first to design great products and experiences.
Run Together | Build strong teams that amplify our impact on users.
Take the Lead | Disrupt and invent to be the first choice for users.
Ack + Own | Take ownership and action to deliver more efficiently to users.
Bring Your Self | Bring your best self to build empathy and trust with users.
What we offer
One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site (https://careers.pagerduty.com/global-benefits)
.
Your package may include:
Competitive salary
Comprehensive benefits package from day one
Flexible work arrangements
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO
Company equity*
ESPP (Employee Stock Purchase Program)*
Retirement or pension plan*
Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
HibernationDuty - an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge
Paid volunteer time off - 20 hours per year
Company-wide hack weeks
Mental wellness programs
*Eligibility may vary by role, region, and tenure
About PagerDuty
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.
Led by CEO Jennifer Tejada, PagerDuty’s Board of Directors is 50% female and 62% URP representation. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.
PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.
Go behind-the-scenes on our careers site (https://careers.pagerduty.com/home) and @pagerduty on Instagram.
Additional Information
PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.
PagerDuty uses the E-Verify employment verification program.