IBM Computing
Global Social Media Engagement Partner
IBM Computing, Austin, Texas, us, 78716
IntroductionAt IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.Your Role and ResponsibilitiesIBM is in search of a Social Engagement Partner (SEP) to oversee and coordinate the planning, implementation, and tracking of integrated social media plans while also ensuring the desired outcomes are achieved.The SEP will serve as a key strategic leader in driving social media initiatives across the Marketing and Communication organization. This role is crucial for managing projects, programs, and stakeholder relationships effectively. While a strong background in social media is beneficial, the primary focus of this role is overseeing complex projects and programs and ensuring alignment with stakeholder expectations. The SEP will leverage their expertise in project management and stakeholder coordination to execute impactful social media plans to support IBM's business priorities and objectives throughout the year.This role will support both the IBM Ecosystem and IBM Consulting parts of the business.Key Responsibilities:Stakeholder Management: Build and maintain strong relationships with key stakeholders, including product marketing leaders, Brand Creative and Content teams, Demand & Experience practitioners, and more. Act as the main point of contact for all social media-related inquiries and updates.Strategic Planning: Collaborate with stakeholders to define social media objectives and integrate these into overall business strategies. Develop and present strategic plans that align with campaign priorities and organizational goals.Social Media Integration: Although secondary to project and program management, utilize social media knowledge to enhance project outcomes. Support the integration of social media strategies with overall business initiatives.Project Management: Lead and manage the execution of social media-related projects, ensuring timely delivery and alignment with strategic objectives. Oversee project timelines, deliverables, and resource allocation.Program Management: Develop and implement comprehensive social media programs that support broader organizational goals. Coordinate cross-functional teams to execute program elements efficiently.Communication: Ensure clear and consistent communication regarding project and program status, social media strategies, timelines, and expectations. Provide regular updates and manage stakeholder expectations effectively.Reporting and Analysis: Track and report on project and program performance, providing insights and recommendations based on data analysis. Prepare and present reports to stakeholders and leadership.Collaboration: Work closely with internal social team members, including Community Managers, Creative Strategists, and Paid Social Specialists, to ensure cohesive execution of social media plans and initiatives.Process Improvement: Continuously assess and refine project management processes and strategies to enhance the efficiency and effectiveness of social media plans.IBMReferred_NorthAmericaMCCJBID#LI-HybridRequired Technical and Professional ExpertiseSeveral years of experience in project and program management, with a demonstrated ability to manage complex projects and stakeholder relationships.Solid understanding of social media platforms and strategies, though the primary focus is on project and stakeholder management.Experience managing global cross-discipline stakeholders across all levels.Strong stakeholder management and communication abilities.Ability to translate strategic objectives into actionable plans and deliver results.Preferred Technical and Professional ExpertiseWorking knowledge of project management tools such as Slack, Trello, Airtable, and BoxProficiency with social media management and analytics tools. Knowledge of Khoros is a plus.About Business UnitIBM Corporate Headquarters (CHQ) team represents a variety of functions such as marketing, finance, legal, operations, HR, and more, all working together to solve some of the world's most complex problems, help our clients achieve success and build collaborative work environments for IBMers.Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.Are you ready to be an IBMer?About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.Location StatementIBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being.Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs.Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law.Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals.Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiencesThe compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.We consider qualified applicants with criminal histories, consistent with applicable law.IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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