EnergyHub
Senior Growth Marketing Manager, Customer Lifecycle
EnergyHub, New York, New York, United States,
EnergyHub empowers utilities and their customers to create a clean, distributed energy future. We help consumers turn their smart thermostats, EVs, batteries, and other products into virtual power plants that keep the grid stable and enable higher penetration of solar and wind power.
The Senior Growth Marketing Manager, Customer Lifecycle will be responsible for leading the team that drives end-customer experience and retention outcomes across our ecosystem of device partners and client programs. The ideal candidate will combine a quantitative approach to lifecycle marketing with creativity and a passion for building excellent customer experiences.
What you'll do:
Become a thought leader in customer experience and retention for EnergyHub's 60+ bring-your-own-device (BYOD) programsIdeate and develop new ways to engage with customers that lead to improved customer retention outcomesBuild an analytically skilled team that consistently seeks quantitative insights, makes data-driven decisions, and expands our lifecycle measurement capabilitiesEvangelize customer experience best practices across our 60+ utility clients by presenting in key meetings and leading case study developmentExpand team capabilities by developing and improving our marketing technology stackUncover new customer insights by overseeing our customer research efforts and disseminate findings to clients and internal stakeholdersEstablish processes and best practices that enable the lifecycle marketing team to scalably implement and maintain hundreds of email automation workflowsDesign incentive fulfillment experiences in coordination with our incentives vendor that lead to delighted end customersOther duties as assignedWhat we expect from you:
6-8 years of digital marketing experience, with an emphasis on email automation and customer engagementAbility to analyze data sets, navigate ambiguity, and translate insights into actionStrong managerial and/or project management experienceRobust knowledge of the marketing technology landscape, and passion to learn about new marketing tools and productsWell-informed opinions on marketing creative and customer experience best practicesAn eye for the details and ability to focus on multiple projects at onceExcellent communication skills and ability to distill complex concepts into easily understandable insightsWhy work for EnergyHub?
Collaborate with outstanding people : Our employees work hard, do great work, and enjoy collaborating and learning from each other.Make an immediate impact : New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the team!Gain well-rounded experience : EnergyHub offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.Work with the latest technologies : You'll gain exposure to a broad spectrum of IoT, SaaS, and machine learning obstacles, including distributed fault-tolerance, device control optimization, and process modeling to support scalable interaction with disparate downstream APIs.Be part of something important:
Help create the future of how energy is produced and consumed. Make a positive impact on our climate.Focus on fun : EnergyHub places high value on our team culture. Happy hours and holiday parties are important to us, but what's also important is how our employees feel every single day.Company Information
EnergyHub is a growing enterprise software company that works with the most forward-thinking companies in smart energy. Our platform lets consumers turn their smart thermostats, electric cars, water heaters, and other products into virtual power plants that keep the grid stable and enable higher penetration of solar and wind power. We work on technology that already provides energy and cost savings to millions of people through partnerships with the most innovative companies in the Internet of Things.Company Benefits
EnergyHub offers a generous benefits package including 100% paid medical for employees and a 401(k) with employer match. We offer a casual environment, the flexibility to set your own schedule, a fully stocked fridge and pantry, free Citi Bike membership, secure bike rack, gym subsidy, paid parental leave, and an education assistance program.EnergyHub is an Equal Opportunity Employer
In connection with your application, we collect information that identifies, reasonably relates to or describes you ("Personal Information"). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. By submitting your application, you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations such as managing our recruitment system and ensuring that we comply with labor laws and regulations even after we have made our employment decision.Notice To Third Party Agencies:
EnergyHub understands the value of professional recruiting services. However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you.Pay Range
$125,000—$140,000 USD
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The Senior Growth Marketing Manager, Customer Lifecycle will be responsible for leading the team that drives end-customer experience and retention outcomes across our ecosystem of device partners and client programs. The ideal candidate will combine a quantitative approach to lifecycle marketing with creativity and a passion for building excellent customer experiences.
What you'll do:
Become a thought leader in customer experience and retention for EnergyHub's 60+ bring-your-own-device (BYOD) programsIdeate and develop new ways to engage with customers that lead to improved customer retention outcomesBuild an analytically skilled team that consistently seeks quantitative insights, makes data-driven decisions, and expands our lifecycle measurement capabilitiesEvangelize customer experience best practices across our 60+ utility clients by presenting in key meetings and leading case study developmentExpand team capabilities by developing and improving our marketing technology stackUncover new customer insights by overseeing our customer research efforts and disseminate findings to clients and internal stakeholdersEstablish processes and best practices that enable the lifecycle marketing team to scalably implement and maintain hundreds of email automation workflowsDesign incentive fulfillment experiences in coordination with our incentives vendor that lead to delighted end customersOther duties as assignedWhat we expect from you:
6-8 years of digital marketing experience, with an emphasis on email automation and customer engagementAbility to analyze data sets, navigate ambiguity, and translate insights into actionStrong managerial and/or project management experienceRobust knowledge of the marketing technology landscape, and passion to learn about new marketing tools and productsWell-informed opinions on marketing creative and customer experience best practicesAn eye for the details and ability to focus on multiple projects at onceExcellent communication skills and ability to distill complex concepts into easily understandable insightsWhy work for EnergyHub?
Collaborate with outstanding people : Our employees work hard, do great work, and enjoy collaborating and learning from each other.Make an immediate impact : New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the team!Gain well-rounded experience : EnergyHub offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.Work with the latest technologies : You'll gain exposure to a broad spectrum of IoT, SaaS, and machine learning obstacles, including distributed fault-tolerance, device control optimization, and process modeling to support scalable interaction with disparate downstream APIs.Be part of something important:
Help create the future of how energy is produced and consumed. Make a positive impact on our climate.Focus on fun : EnergyHub places high value on our team culture. Happy hours and holiday parties are important to us, but what's also important is how our employees feel every single day.Company Information
EnergyHub is a growing enterprise software company that works with the most forward-thinking companies in smart energy. Our platform lets consumers turn their smart thermostats, electric cars, water heaters, and other products into virtual power plants that keep the grid stable and enable higher penetration of solar and wind power. We work on technology that already provides energy and cost savings to millions of people through partnerships with the most innovative companies in the Internet of Things.Company Benefits
EnergyHub offers a generous benefits package including 100% paid medical for employees and a 401(k) with employer match. We offer a casual environment, the flexibility to set your own schedule, a fully stocked fridge and pantry, free Citi Bike membership, secure bike rack, gym subsidy, paid parental leave, and an education assistance program.EnergyHub is an Equal Opportunity Employer
In connection with your application, we collect information that identifies, reasonably relates to or describes you ("Personal Information"). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. By submitting your application, you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations such as managing our recruitment system and ensuring that we comply with labor laws and regulations even after we have made our employment decision.Notice To Third Party Agencies:
EnergyHub understands the value of professional recruiting services. However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you.Pay Range
$125,000—$140,000 USD
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