The Management Trust
ASSOCIATE VICE PRESIDENT OF COMMUNITY MANAGEMENT
The Management Trust, Thousand Oaks, California, United States, 91362
ASSOCIATE VICE PRESIDENT OF COMMUNITY MANAGEMENT
Job Category
:
ASSOCIATION MANAGEMENTRequisition Number
:
ASSOC001690Apply nowPosted : August 23, 2024Full-TimeLocations
Showing 1 locationTHOUSAND OAKS - BRANCH100 E.ThousandOaksBlvd.Suite 115Thousand Oaks, CA 91360, USA
THOUSAND OAKS - BRANCH100 E.ThousandOaksBlvd.Suite 115Thousand Oaks, CA 91360, USA
The Management TrustPosition Title:
Associate Vice President of Community ManagementLocation:
Thousand Oaks, CAReporting To:
Vice President of Community ManagementStatus:
Exempt, Full-TimeSalary:
$100k - $110kCOMPANY PROFILE:The Management Trust is a community association management company. We believe that building and maintaining a community takes more than just hammers and nails. It takes integrity, trust, experience, and support. Our success is based on the belief that effective management anticipates our clients’ needs, not merely reacts to them. We are a company of creative and committed individuals driven by grand aspirations and are proud to be the only 100% employee-owned community management firm in the nation. Our Employee Owners are encouraged to actively participate in growing our business by helping define best practices every day. It is in this spirit that we encourage you to explore this opportunity to join The Management Trust team.EMPLOYEE OWNER POSITION PURPOSE:This is a leadership opportunity for an experienced community association professional who is passionate about supervising, training, and developing a team of Community Managers at various levels in their career. The Associate Vice President Community Management will play a vital role in evaluating client’s needs, coaching, and guiding staff to their highest potential.JOB DUTIES AND RESPONSIBILITIES:Manages production levels of team and provides oversight to ensure all team members are meeting client deadlinesGenerally manages a team of 7-15 community management professionalsHeavily supports the training of Community Managers, ECAM and/or Regional Manager and support team roles in system functions and processesMaintains availability to team members to support questions, and on-going training and professional developmentHolds recurring touch base meeting with team members to oversee work product and client concernsEvaluates client needs to ensure proper team placement and resource allocationParticipates in Division Leadership and marketing presentations to potential new clientsTakes proactive actions in managing client escalations to resolutionCoordinate and lead recurring team meetingsConduct Board of Director and Committee orientations and ongoing trainingAttend, participate in, and provide updates regarding management team initiatives during department meetings (to all levels of staff)Manages employee related escalations and performance discussions to resolutionRegularly reviews work product of team via available reporting, time tracking system, or board packets to ensure Trust standards are being followedConducts regular client surveys and analyzes results to ensure optimal client satisfaction and retentionMay participate in Trust webinars or board training initiativesMaintain, foster, and improve successful vendor relationsProofread mass communications to ensure accuracy and consistencyRepresent the Company at designated meetings and formal functionsOther duties and special projects as assignedQUALIFICATIONS:3+ years of supervisory experience3+ years of community management experienceStrong analytical, organizational, and problem-solving skillsHigh School Diploma (or equivalent); Associate’s or Bachelor’s Degree preferredAbility to identify and prioritize tasksSkilled communicator, able to support training and answer questions of team membersAbility to read and discern information from Association governing documents in order to maintain system informationAbility to leverage all available resources to solve problemsAbility to analyze information relating to team member performance and identify action plans as neededPartner with team members to troubleshoot complex community challengesDrive client retention through professional delivery of client deliverables from team membersLeadership and supervisory skill set including the ability to educate and coach team membersAbility to drive employee engagement for remote and hybrid-remote team members by maintaining recurring structured touch base discussions, team-building activities, and reward systemsAbility to utilize technology including phone systems, reports, and office equipment to efficiently discharge tasks in accordance with Trust standardsExperience with Microsoft Office suite of productsEnsure employee retention through mentoring, encouragement, and positive relationship buildingSolid knowledge of Microsoft Outlook, Excel, and WordProfessional and respectful demeanor with all staff and guests at all timesSPECIAL POSITION REQUIREMENTS:Must have reliable transportation to conduct client site visits and be available for evenings and occasional weekend meetingsMust have and maintain a valid driver’s license, vehicle insurance, and driving record in compliance with Company policyMust be able to drive in the dark if requiredESSENTIAL FUNCTIONS:Use standard office equipment, including: computer, phone, copier/scanner, etc.Be stationary for periods of timeRelocate up to (25) poundsTravel to and from offsite locationsSUPERVISES OTHERS? IF SO, LIST:Based on size and complexity of region, team may include a combination of the following positions: Regional Manager, Executive Community Association Manager, Relationship Manager, Sr. Community Association Manager, Community Association Manager, Assistant Community Association Manager(s), Community Support Specialist(s), and/or Compliance InspectorSCHEDULE & TRAVEL:Monday-Friday from approx. 8:00 am-5:00 pmThis position may require occasional long hours to meet business needsThe Management Trust is an Equal Opportunity employer. We celebrate and support diversity.TMT reserves the right to modify this job description at any time based on business need.
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Job Category
:
ASSOCIATION MANAGEMENTRequisition Number
:
ASSOC001690Apply nowPosted : August 23, 2024Full-TimeLocations
Showing 1 locationTHOUSAND OAKS - BRANCH100 E.ThousandOaksBlvd.Suite 115Thousand Oaks, CA 91360, USA
THOUSAND OAKS - BRANCH100 E.ThousandOaksBlvd.Suite 115Thousand Oaks, CA 91360, USA
The Management TrustPosition Title:
Associate Vice President of Community ManagementLocation:
Thousand Oaks, CAReporting To:
Vice President of Community ManagementStatus:
Exempt, Full-TimeSalary:
$100k - $110kCOMPANY PROFILE:The Management Trust is a community association management company. We believe that building and maintaining a community takes more than just hammers and nails. It takes integrity, trust, experience, and support. Our success is based on the belief that effective management anticipates our clients’ needs, not merely reacts to them. We are a company of creative and committed individuals driven by grand aspirations and are proud to be the only 100% employee-owned community management firm in the nation. Our Employee Owners are encouraged to actively participate in growing our business by helping define best practices every day. It is in this spirit that we encourage you to explore this opportunity to join The Management Trust team.EMPLOYEE OWNER POSITION PURPOSE:This is a leadership opportunity for an experienced community association professional who is passionate about supervising, training, and developing a team of Community Managers at various levels in their career. The Associate Vice President Community Management will play a vital role in evaluating client’s needs, coaching, and guiding staff to their highest potential.JOB DUTIES AND RESPONSIBILITIES:Manages production levels of team and provides oversight to ensure all team members are meeting client deadlinesGenerally manages a team of 7-15 community management professionalsHeavily supports the training of Community Managers, ECAM and/or Regional Manager and support team roles in system functions and processesMaintains availability to team members to support questions, and on-going training and professional developmentHolds recurring touch base meeting with team members to oversee work product and client concernsEvaluates client needs to ensure proper team placement and resource allocationParticipates in Division Leadership and marketing presentations to potential new clientsTakes proactive actions in managing client escalations to resolutionCoordinate and lead recurring team meetingsConduct Board of Director and Committee orientations and ongoing trainingAttend, participate in, and provide updates regarding management team initiatives during department meetings (to all levels of staff)Manages employee related escalations and performance discussions to resolutionRegularly reviews work product of team via available reporting, time tracking system, or board packets to ensure Trust standards are being followedConducts regular client surveys and analyzes results to ensure optimal client satisfaction and retentionMay participate in Trust webinars or board training initiativesMaintain, foster, and improve successful vendor relationsProofread mass communications to ensure accuracy and consistencyRepresent the Company at designated meetings and formal functionsOther duties and special projects as assignedQUALIFICATIONS:3+ years of supervisory experience3+ years of community management experienceStrong analytical, organizational, and problem-solving skillsHigh School Diploma (or equivalent); Associate’s or Bachelor’s Degree preferredAbility to identify and prioritize tasksSkilled communicator, able to support training and answer questions of team membersAbility to read and discern information from Association governing documents in order to maintain system informationAbility to leverage all available resources to solve problemsAbility to analyze information relating to team member performance and identify action plans as neededPartner with team members to troubleshoot complex community challengesDrive client retention through professional delivery of client deliverables from team membersLeadership and supervisory skill set including the ability to educate and coach team membersAbility to drive employee engagement for remote and hybrid-remote team members by maintaining recurring structured touch base discussions, team-building activities, and reward systemsAbility to utilize technology including phone systems, reports, and office equipment to efficiently discharge tasks in accordance with Trust standardsExperience with Microsoft Office suite of productsEnsure employee retention through mentoring, encouragement, and positive relationship buildingSolid knowledge of Microsoft Outlook, Excel, and WordProfessional and respectful demeanor with all staff and guests at all timesSPECIAL POSITION REQUIREMENTS:Must have reliable transportation to conduct client site visits and be available for evenings and occasional weekend meetingsMust have and maintain a valid driver’s license, vehicle insurance, and driving record in compliance with Company policyMust be able to drive in the dark if requiredESSENTIAL FUNCTIONS:Use standard office equipment, including: computer, phone, copier/scanner, etc.Be stationary for periods of timeRelocate up to (25) poundsTravel to and from offsite locationsSUPERVISES OTHERS? IF SO, LIST:Based on size and complexity of region, team may include a combination of the following positions: Regional Manager, Executive Community Association Manager, Relationship Manager, Sr. Community Association Manager, Community Association Manager, Assistant Community Association Manager(s), Community Support Specialist(s), and/or Compliance InspectorSCHEDULE & TRAVEL:Monday-Friday from approx. 8:00 am-5:00 pmThis position may require occasional long hours to meet business needsThe Management Trust is an Equal Opportunity employer. We celebrate and support diversity.TMT reserves the right to modify this job description at any time based on business need.
#J-18808-Ljbffr